Admin Assistant
Resume:
Courtney R. Duhon
832-***-**** Cell
713-***-**** Home
Email: *********@*****.***
SUMMARY
Resourceful administrative assistant offering extensive administrative experience
reporting to a CEO and other top executives. Skilled in coordinating conferences,
projects, meetings and travel arrangements. Able to balance the needs of management,
provide excellent customer service, and maintain high level of confidentiality and
schedules with ease. Utilize strong organizational, planning and communication skills
towards improving operational efficiency.
EXPERIENCE
May 2014 – Feb. 2015 Ricoh USA 820 Gears Rd. Houston, TX 77067
Billing Specialist – Multiple Accounts
Entered maintenance and contract data into billing system as sold by sales professional.
Approximately 600 invoices per month.
Obtained meter reads, purchase order numbers and other billing information, as
necessary, from customers and other Ricoh personnel while ensuring integrity.
Worked with Ricoh field reps and sales reps to resolve discrepancies in billing
information.
Created final billing invoices as required for end of term contracts.
Created and maintained contract records and billing paperwork in customer files.
Answered incoming calls and or emails from internal or external customers regarding
questions or invoicing options and proactively resolved all outstanding billing issues.
Created credit memos for any erroneous or changed billing.
Created and provided additional reporting and spreadsheets as requested by customer,
sales and or supervisor.
Attended major account reviews with Sales Representatives and customers as requested
via conference calls or meetings.
Reconciled vendor credits to contract billings.
Assisted in training with new Associate and Senior Associate representatives.
Performed other duties as assigned while maintaining a performance review score of 4.2-
4.8 out of 5 monthly.
October 2010 – June 2013 Standard Register 7737 Southwest Frwy. Houston, TX
77036
Customer / Operations / Sales Support for Memorial Hermann Hospital System Account
• Consistently delivered the highest quality of service to customers and developed strong
business relationships with clients.
• Processed and entered data; approximately 1000 customer orders per month while
consistently delivering outstanding service to customers.
• Responded to customer questions & requests with a sense of urgency and customer
focus in mind.
• Proactively solved order, product and inventory issues. Worked closely with the sales
team to enhance service levels. Processed returns for authorizations for credit to the
customer.
• Provided customers with highest quality of customer service by dealing with and
resolving customer requests.
• Escalated key service issues or opportunities to sales representatives, appropriate
internal departments, and upper management as deemed appropriate.
• 3 way matched and processed billing invoices for month end closing.
• Maintained online ordering website for the customer; conducted training classes for the
customer. Provided technical assistance.
• Also provided front desk receptionist and administrative support as needed.
•Planned and coordinated business development events, holiday parties and more.
September 2008 – April 2009 (contract) AeroTek - NOBLE DRILLING 13135 South
Dairy Ashford Sugar Land, TX 77478
Materials Management Clerk
• Worked closely with the Materials Management department of this oilfield service
company and met quotas on a daily basis with a high volume of requests.
• Received and processed Noble Oil Rigs material master records in SAP in a fast paced
environment for creation of new Material Master Items and modification or extension of
existing Items
• Conducted material research online or with the materials coordinator to ensure that
Material Master Data is accurate.
• Monitored data for prospective duplicated invoices identifying the operational unit of
the company where the item is installed and materials are stored.
• Verified data entered by checking material requests for errors and correcting and
resolving as required; requiring a very close attention to detail.
• Developed new item descriptions and maintained Noble prior item description
standards.
• Participated in and initiated continuous improvement initiatives related to the day to day
operation of the Materials Management team and functionality of material master tools.
February 2008 – August 2008 (contract) Volt Services - EXEL LOGISTICS 10850
Richmond Ave Houston, TX 77042
Customer Service Representative
Act as a liaison between client, Hewlett Packard.
• Recorded and maintained account information along with general office duties as
requested.
• Resolved product or service problems by clarifying customer complaints and finding
the best solution.
• Prepared reports by collecting and analyzing data, using Excel and SAP.
• Created deliveries and tracked distribution of product to ensure it was delivered per the
client's request.
• Met and excelled sales and service goals on a quarterly basis.
June 2004 - October 2007 GM Mortgage 3706 Evergreen Square Trl
Fresno, TX 77545
Loan Processor
• Processed loans for Loan Officer, answered phones and set appointments.
• Heavy contact with customers, title and appraisal companies, previous mortgage
companies, insurance companies, and employers to begin the pre-approval / approval
process from various lenders.
• Collected the necessary paperwork from customers including all outstanding loan
stipulations for a clear approval before closing.
• Ordered appraisals, mortgage payoffs, tax histories, credit reports and current/previous
employment verifications.
• Entered and printed loan applications through Calyx / Point for Windows software.
• Set up closings, obtained broker/appraisal checks to be mailed for payment
• Sent thank you letters to clients and all correspondence such as lien letters, demand
letters, etc.
• Took orders for materials contractors need and pay with company account and create
purchase orders
• Ordered title and then clear title issues for a clean loan, which would entail contacting
the county, previous mortgage company for release(s), hold harmless letters, Title
Company for tax issues, etc.
July 2006 - May 2007 ElectroWave - Deep Down, Inc 15473 East Fwy.
Channelview, TX 77530
Executive Assistant
• Answered a multiple line phone system, and greeted all visitors.
• Assisted in the ordering, receiving and inventory of company office supplies.
• Conducted small new hire orientations, while maintaining a working knowledge of
Policies & Procedures and office administrative practices for 15 employees.
• Distributed and kept confidential employee records including new hire paperwork such
as I-9 Forms, W-4 Forms, SS and ID Card Copies.
• Used QuickBooks for accounts payable, accounts receivable, invoicing and to create
purchase orders and request for quotes. Also followed up with clients and vendors on all
open orders and past due accounts.
• Performed administrative duties such as set travel arrangements, appointments for
overseas offshore medical physicals and all arrangements for passports and visa
obtainment.
• Filed, and maintained all confidential files for President, Vice President and the HR
manager.
• Prepared all expense reports for the Presidents, Managers and Field personnel, also
maintained all receipts and credit cards purchases. Maintained President's calendar --
planned and scheduled meetings, conferences and travel.
•Improved office efficiency by implementing a color-coded filing system and introducing
additional time-saving measures.
EDUCATION
Present Champions School of Real Estate Houston, TX
• Obtaining realtors licensing for the state of Texas
Lonestar College Cypress, TX
• Working towards a Bachelor’s Degree in Business Management with a Minor in
Logistics Management
• Certificate of Business Administration
SKILLS
I am flexible, dependable, hold very professional attitude and demonstrate the ability to
learn quickly. I display a friendly, efficient, ambitious attitude. I also present great
multitasking skills and integrity.
Microsoft Office: Word, Excel, PowerPoint, Access, and Outlook: 15+ years
Microsoft Publisher: 5 years QuickBooks Pro: 5 years
Calyx: 4 years Oracle: 2 years
ACT! : 1 year Expendable: 1 year
Officemate Software: 3 years Lotus Notes: 5 years
SAP: 5 years Internet Explorer: 15+ years
Typing Speed: 55 wpm 10-key by sight and touch: 9500 kph 99%
accuracy
Commerce: 2 years Telnet / NFM: 3 years
AS400: 3 years Citrix: 1 year
Adobe Acrobat: 7 years
INTERESTS
I enjoy working with people, children, computers and art.
Contact this candidate