Import Team Lead, Sr. Customer Service Rep., Import CSR

Peter Eisenhower

**** ******* ****, ***. ***

The Woodlands, TX 77382

Phn: 281-***-****

E-mail: ***********@*****.***

Objective To work within an organization that has the

welfare of the employee in mind as well as the

well being of the organization. A happy employee

makes a good and productive employee.

Education

Sept. 1981 - June 1983 Valley Forge Military JC

Wayne, PA

Associates Degree in Business Administration

Graduated with Associates Degree

Major: Business Administration

Minor: Marketing

Member of the Cadet Review Board

Rank at Graduation - Corporal

Professional May 13, 2013 - Current - Panalpina Inc., Houston,

experience TX

Sr. Customs Clearance Customer Service Agent

Handling of Air Import Transactions for extremely

high volume Importer.

Troubleshoot issues within Internal Clearance

Process.

Coordinate with LTL, FTL & Local Carriers.

Hazardous Materials Training.

Help and Support to Ocean Import for various

clients.

Profitability Assessment per transaction with

focus on increasing profit..

Undeniable in-depth knowledge of all Import

Procedures, including

ISF/ACH/ABI/FDA/EPA/DOT/ATF/ADD-CVD

Lead Import Team through example and persistence

Dec. 6, 2010 - March 29, 2013 - BDP International

Inc., Houston, TX

Import Team Lead

A to Z Handling of Import Transactions for large

volume importers.

Resolution of Per Diem/Detention Issues for large

volume importers.

Handling of the complete transition of Paper to

Paperless transactions.

Lower Management/Supervisor Issues as required.

ABI/RLF/FDA/USDA/DG Education and Training.

Because of my years of experience I also handled

informal Training sessions, i.e. Educational

Conversations on how to read a B/L, HB/L, AWB,

HAWB, TSCA Cert. and many other documents as

required.

April 2003 - May 2009 PJE Int'l. Consulting

Voorhees, NJ

Proprietor

Consulting proper import operations procedures to

new Importers seeking knowledge of import rules

and regulations.

Auditing of Import Files on behalf of Importers,

looking for discrepancies and other errors which

may or may not be causing increased duty

liabilities.

Auditing of Ocean Carrier files for compliance

with U S Customs Regulations and ABI Interface

requirements.

All Accounting Functions for Small Business.

March 1999 - March 2003 Paul Bellack Inc.

Philadelphia, PA

Import Manager/Sales Development

After Fritz Co. announced import operations

personnel would be out of jobs as of March 31,

1999 I found above mentioned employer as a smaller

operation in the same business and became their

Import Manager.

All aspects of import operations, as mentioned

below.

Developed plan to increase revenues through

Insurance and Carrier Commission Programs.

Assist Accounting Dept. in discrepancies and

adjustments for all Import Transactions.

Sold Import, Export, Warehouse and Packing

Services to prospective clients for advancement of

company revenues.

Oversaw Import Bonded Warehouse Operations.

Increased sales to new clients by 50%.

Left firm by my own accord because of exhaustion.

November 1994 - February 1999 Fritz Companies,

Inc. Folcroft, PA

Air Import Supervisor to Import Manager

Started out as an Air Import Supervisor and worked

my way through the ranks to the Import Manager.

Starting with 5 employees and ending with 18

employees under my direct supervision.

Oversaw all aspects of Import Operation for Air

and Ocean Imports of materials for many different

clients. Imported products ranged from Fresh

Fruits and Vegetables to Computer Monitors, both

regulated by the FDA.

Major clients importing all across the United

States and training import operations personnel to

handle Remote Filing transactions based on clients

needs.

FDA Certificate received for FDA Product Coding

refresher course provided by the FDA in

Philadelphia.

Approval/Denial for Accounting Corrections on

Import Transactions.

Financial Authorization for Duty Statements.

Financial Authorization for other required

payments.

Revamping import work stations to PC Based Work

Stations.

Oversaw "U S Customs Bonded Warehouse" function at

internal Container Freight Station.

May 1989 - October 1994 Montgomery Int'l., Inc.

Essington, PA

Import Manager

All aspects of Import Operations for Automated

Broker Interface (ABI) Customs House Broker.

Including, but not limited to, carrier contact,

client contact, U S Customs contact, operation and

repair of all office machines.

Financial Authorization for Duty Statements.

Financial Authorization for all other payments,

i.e. Freight and ISC Charges.

FDA Liaison for Import Clients of Food and related

products.

Conversion of Work Stations to CPU based PC Work

Stations for every employee in the firm.

Integrating E-mail, FDA Product Coding and other

PC Functions to new work stations for efficiency

of each employee.

June 1983 - April 1989 Allen Forwarding Co. Phila.

Intl. Airport

Import Clerk

After years of part-time service to this

organization as a juvenile, during summer and

winter breaks, I re-joined the firm after

graduation as an import clerk handling specific

import client's daily needs.

Negotiate with Truckers for Commission Programs

and Rates.

Report Progress of Commission Program to Office

Manager, VP's of firm.

I entered the firm on the ground floor when

computers were first being introduced to the

business, prior to U S Customs Automation, ABI.

Under my supervision and utilizing the latest

computer technology the firm became an ABI

Authorized filer with U S Customs through program

testing and modifications with U S Customs.

SPECIAL NOTE: References are available upon request. Thank you

for your consideration.

Contact this candidate