Customer Service Office

Brittney Woods

**** ******* **, ********, ** ****8-502-***-**** or

****************@*****.***

Objective:

Intelligent, highly articulate and goal oriented individual,

looking for a motivating career to showcase my exceptional services and

knowledge. Energetic, detailed, resolution seeker, with a consistency

in: strong interpersonal skills along with guest satisfaction by

pursuing numerous guest obligations and concerns successfully. As I am

able to leave the customer with a service that would be recommended to

others. Striving to succeed is of great importance to me as I chose to

pursue my education to further broaden my vast analytical skills.

Professional Experience

Hospital Scheduler

Baptist Hospital

12/2014-04/2015

Position Held:

Hospital Scheduler/ Precertification/ Admitting

Responsibilities:

• Kept track of Physician’s schedules.

• Scheduled patients for Cardiac procedures that the Physicians

would order that day in house.

• Would complete tasks that Physicians or MAs would send to schedule

patients for various tests or procedures.

• Would get precertification from patients insurance company.

• Would collect all documentations needed for insurance companies to

make final decisions.

• Would print and fax for in office, and fax to departments the

procedures would be performed.

• Called the patients to remind them of day and time of procedure or

test being performed.

• Would contact Brand Representatives of the devices we would be

using and let them know about day, time, physician performing, and

patient information.

• Gave physicians reminders of day and times of procedures.

• Would do physician referrals: appointments, faxed last office

notes to referred physician, obtained any testing disks and sent

them to office.

• Kept track of schedule book for all procedures and tests.

• End of month inventory: counting all procedures and tests ordered

within each month.

CLS-Worker

07/2014-12/2014

Position Held:

CLS Worker / Car Pool / Correcting Behavior

Responsibilities:

• I picked up the client everyday from school.

• Took the client back and forth from different places and back to home.

• Analyzed clients behavior through the day and corrected when client did

not do as needed.

• Prepared food for certain meal times during shift.

• Prepared client for bed and even put the client in bed.

• Evaluated the clients day with them, went over what needs to be improved

and what they did wonderful on throughout the time I was with them.

FirstSource Solutions/ MedAssist, Louisville, KY

01/2012 – 04/2014

Positions held:

Patient Account Representative / Off Site Representative / Onsite

Representative

Responsibilities:

• Answered calls when they came in at the main office.

• Helped Self-Pay patients with finding ways to pay for their medical

bills.

• Helped disabled patients apply for disability, followed up with them

through the whole process to make sure everything went as smooth as it

can be.

• Sent documents in the mail for patients to complete and return.

• Made home visits to patients to pick up any documents that are needed to

help them with their bills.

• Worked onsite at all Norton Hospital Facilities and met with patients in

their rooms and in the ER to talk to them about ways we can assist them

with their medical bills. I collected documents while in the rooms.

• Worked on all the hospital systems, meaning entering notes and placing

information in.

• Made Medicaid applications at the local offices for patients that were

not able.

• Worked out of CUBS, which is a system the company works out of to enter

notes and follow up with patients.

• Completed KYNNECT applications online for patients that needed coverage

starting in 2014.

UPS, Louisville, KY

05/2009-01/2012

Positions held:

Package Handler/ De-Icer / E-rig handler

Responsibilities:

• Handling Packages to and from trucks and belts.

• Keeping up with the work volume that is given to me.

• Going out and De-Icing the airplanes when they were needed.

• Unloading/loading inbound semi-trucks.

• Handling packages that are 50 pounds or higher and delivering them to

the correct departure dock.

Great American Cookie Company, Louisville, KY

04/2008-03/2012

Positions held:

Sales / Money Accounting/Customer Service / Cake Decorator / Shift Leader /

Baker

Responsibilities:

• Assisted Customer with their purchase, answered any questions or

concerns, confidently

• Daily money accounting in office

• Register balancing

• Decorated Cookie Cakes.

• Opened the store and prepared all baked goods.

• Delegated responsibilities to the other employees to make sure they

stayed busy at all times and focused on all customers.

• Answered the phones for customer calls and orders.

Education

University of Phoenix, Louisville, KY

Graduation sited for July, 2014

Associates of Arts: Psychology and Healthcare. GPA: 3.13

Currently working on my Bachelors degree: Psychology

Computer Skills

MS Word, PowerPoint, Excel, Access, Outlook and Windows

Type 55-60 WPM with a 95% accuracy

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