Customer Service

Kelsi Monique Brown T: 706-***-****

**** ****** ***** *: 706-***-****

Augusta GA 30906 **************@*****.***

Objective: To obtain a position where I can help the organization grow in value by

utilizing my experience, capabilities and abilities.

Professional Preparation

Columbus State University, Columbus, Georgia 2004 2008

Bachelor of Science Major: Sociology

Northcentral University 2013 present

Master in Human Resource Management

Employment Experience

SITEL AUG 2008 Current

Technical Support Representative

Assisting Verizon Wireless Prepaid Customers with the following:

1. Troubleshooting network and device issues

2. Activating and setting up new and existing devices

3. Maintaining excellent technical support customer service

4. Reporting network issues to the Network Repair Bureau

5. Providing needed information to upper level management to aid in providing

the best customer experience to Verizon’s customers.

6. Answering general and/or technical questions regarding Verizon’s products

and services.

7. Maintained private, sensitive and confidential customer information

Customer Service Representative

Assisting Verizon Wireless Prepaid Customers with the following:

1. Verifying and updating customer information

2. Activating and programming their cellular devices

3. Being an account manager

4. Troubleshooting concerns and providing additional information

5. Processing payments

TARGET July 2005 – May 2008

Clerical and Office Support

Assisted Human Resources department with the following:

1. Conducted interviews

2. Corrected miss punches

3. Sorts, files and tabulates various documents and records

4. Maintains electronic and paper files.

5. Routed phone calls, faxes, and visitors to the appropriate person or

department

6. Attend mandatory meetings for Human Resources

7. Performed additional tasks as needed

8. Created and/or drafted letters, memos, agendas, travel itineraries, fliers,

reports etc.

9. Greets and directs visitors to the conference room.

10. Assisted with new hire training

11. Assisted supervisor with management of daily calendar; scheduled

meetings and appointments as requested.

12. Processed and distributed incoming mail and faxes; prepared and sent

outgoing mail and faxes as requested

13. Responded to inquiries from job applicants as well as corporate executives

14. Coordinated all logistical travel details such as flight itineraries, car

reservations, and hotel reservations etc.

15. Experience handling multi line telephone

Cashier

1. Operated POS cash registers

2. Trained new team members

3. Processed returns and bill payments

4. Provided fast, fun and friendly customer service

Sales Floor Associate

1. Restocked floor merchandise

2. Maintained an organized and pleasant shopping environment

3. Maintained thorough knowledge of store merchandise

4. Developed constructive and cooperative working relationships with other

sales floor associates

5. Responded to customer needs, comments and concerns in a timely manner

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