Customer Service Home Health

Minerva Simpson

th

**-** ** ******, ********* *D Woodside, NY 11377

347-***-**** ● **********@***.***

Summary of Qualifications

Extensive years of combined experience providing quality customer service support in retail, health

care, and hospitality sectors

Fluent in English and Spanish ( both written and verbal)

Working Knowledge of Microsoft Word, Internet Navigation and Point of Sales (POS) System

Strong communication, problem solving and interpersonal skills

Certified in CPR and First Aid Trained

Professional Experience

Best Choice Home Health Care, Home Attendant, Brooklyn, NY November 2014 – Present

Assist with personal care and facilitate daily tasks

Prepare prescribed diet to ensure clients adhere to

Assist patient while walking, interact and support patient emotionally

Supervise appropriate medication intake

Lord & Taylor, Sales Associate, New York, NY June 2014 – March 2015

Utilized social and problem solving skills to assist up to 50 customers daily

Promoted and met daily store goals filling credit card applications

Provided information about diverse merchandise

Collected payment in the form of cash, credit card and check

Assured merchandise precisely labeled and ticketed

All American/Rainbow Transit, School Bus Aid, Astoria, NY September 2000 – August 2014

Monitored the safety of over 35 children traveling to and from school

Provided intensive support to ensure the safety and well-being of special needs

Interacted with parents and teachers regarding safety and care of children

Sears, Sales Associate/Customer Service, Rego Park, NY April 2006 – January 2014

Maintained cleanliness and appearance of section and greeted customers

Utilized merchandise knowledge to refer products suitable for customers

Conducted daily procedure counting and ticketing products

Created signing for upcoming promotions on a weekly basis

Assisted customers with credit card, protection plans and Installations for merchandise purchased

Education

Home Health Aid Certificate, Best choice Health Network, Brooklyn, NY November 2014

High School Diploma, Louis Brandeis High School, New York, NY

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