Customer Service Sales

R OBERT GUZMAN

**** *. ****** **. * empe, Arizona 85281 480-***-**** ********************@*******.***

CUSTOMER SERV ICE/SALES REPRESENTAT IVE

PROF I L E: D ynamic and versatile customer service/sales professional with proven experience leading and

optimizing high-functioning departments. Excel in listening to customer needs, articulating product

benefits and creating solutions that provide value to the customer. Able to build and maintain

enduring customer relationships to boost sales and generate repeat business. Motivational leader and

communicator, capable of building cross-functional cohesion and project engagement across all levels of

management and staff.

AREAS O F EXPERT ISE:

Customer Service Business Development Team Motivation

Customer Satisfaction Client Relations Cashier

Team Leadership Sales Representative Quality Control/Assurance

Vendor Relations Inventory Management Conflict Resolution

CA R E E R EX P E R I E N C E

APEX NATIONAL DECORATERS, Phoenix, AZ 2014 – PRESENT

P AI NTER /P REPPER

Under general supervision, perform journey level work in the painting, finishing, and maintaining of a

w ide

variety of interior and exterior residential and commercial buildings.

Provide superior customer service to all clients while maintaining highest job standards.

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Operates, cleans and maintains all painting equipment, including brush, roll, sprayers and electro-

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static sprayers, and pumps.

Maintains tools and/or painting equipment, sprayers and strippers for the purpose of ensuring the

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availability of equipment in safe operating condition

Responsible for mixing, matching, and applying paint to various surfaces, completing touchups, and

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coordinating large painting projects.

Follow established safety procedures and techniques to perform job duties, including lifting, and

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climbing.

Correct unsafe conditions in work area and report any conditions that are not correctable to

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supervisor immediately.

Work independently under broad organizational guidelines to achieve companies objectives;

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leading, guiding, and/or coordinating others; and operating within a defined budget.

HOMCO ACE HARDWARE, Tempe, AZ 2013

– 2014

CASH IER/CUSTOMER SERV ICE

Professionally handled requests from customers and ensure that issues are resolved both promptly and

t horoughly to ensure best customer service satisfaction possible.

• Operated cashier by processing credit/ATM cards and issued receipts to customers and balanced

d raw before and after shifts.

• Suggested/up-sold additional products, handled merchandise returns and exchanges quickly and

efficiently, called customers when their special orders were in stock and counted cash drawer after

each shift.

• Accurately posted markups and markdowns, store use of merchandise, voids, and damaged

merchandise, within established guidelines.

• Cleaned windows, f loors, shelves, counters, parking lot, restrooms to ensure they remained

clean at all t imes.

• Ensured that each and every customer is served in a friendly, professional, and timely manner.

• Cleaned and organized the "customer isle" when necessary.

• Assisted in the marketing of new store merchandise by assembling products for store-front

d isplay.

ED U C A T I O N

COLUMB IA NORTHERN H IGH SCHOOL, Tempe, Arizona 2013

HI G H SCHOOL DI P LO MA

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