Sales Customer Service

Geralyn Murphy

**** ******* **** **. *.*******@*****.***

Houston, TX 77014 281-***-****

I am looking for an administrative position in which I can utilize my extensive work experience in sales, support and

customer service. I have a solid track record of leadership, with over 25 years of proven sales experience creating new

markets and maintaining existing business relationships as well as assisting upper level management on special

projects. I am strongly focused on achieving the best outcome of any project or initiative and have extensive

experience working in a fast paced environment with strict deadlines.

PROFESSIONAL EXPERIENCE

Service Corp. Int’l (Earthman Resthaven) Sep. 2013 – Present

Family Service Counselor

• Facilitate “At-Need” conferences with funeral directors to prepare all cemetery arrangements.

• Sell pre-arranged funeral and cemetery products & services to meet sales quotas.

• Group presentations to retirement communities, assisted living facilities, churches & organizations.

• Handle cemetery service requests, Prepare all paperwork for upcoming Interments, Inurnments, and

Entombments. Design and order Memorials and Monuments.

Oct. 2011 – Feb. 2013

Concerned Women’s Center Inc.

Front Desk, Sales & Asst. to Business Mgr.

• Cold calling on OB/GYN, General & Family Practice clinics for the purpose of acquiring patient referrals.

• Handle directory and internet advertising with both local representatives and national agencies.

• Prepare and submit all documentation for license renewals; Texas Medical Board, DEA, facility,

pharmacy & laboratory permits.

• Responsible for all front office duties including setting appointments, answering patient concerns,

checking charts and collecting patient fees.

Jan. 2004 – Sept. 2010 Sales Support

AT&T Advertising & Publishing

Assistant

• Validate & key sales contracts, Quality check ad copy for Specs & Standards compliance, worked with

managers & sales reps to correct queries.

• Trained new SSA’s on system upgrades & procedures.

• SME for Internet contracts for the Southwest Region.

• Recipient of many “Above & Beyond” and “On the Spot” awards.

• 1 of 8 SSA’s selected from AT&T to train post-merger Pacific Bell employees.

• Research documentation to aid in complaint resolution for both customer service, and Regional VP (for

escalated complaints).

• Designed & maintained new centralized filing system enabling four Houston offices to comply with

corporate retention policy reducing response time by over 50%.

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Sept. 1996 – Jan. 2004 Account

Southwestern Bell Yellow Pages / AT&T

Representative

• Responsible for >$1 million of annual advertising revenue.

• Primary focus: securing new customers, while developing and maintaining assigned accounts, to

meet/exceed sales objectives in both large and small markets.

• Strive for consultative sales to distinguish market presence by effectively probing & identifying needs

and suggesting solutions to help customers.

• Design creative ads to gain maximum exposure and visibility.

• Collect on past due accounts and set up payment arrangements to enable customers to advertise on a

cash & carry basis when warranted.

• Coordinate set-up and removal of accommodations, AT&T voice and data service, copier/fax rental, etc.

for temporary offices during out of town campaign schedules.

• Maintain the utmost of customer confidentiality.

• Consistently met or exceeded sales objectives.

Apr. 1988 – Sept. 1996

Southwestern Bell Yellow Pages / AT&T

Sales Representative

• Collaborate with small & medium size businesses via telephone explaining benefits and values of

directory advertising.

• Provide personalized service and build relationships with customers, identify current and future

customer requirements.

• Draw word pictures to convey design and marketing strategy to ensure greatest ROI for customers.

• Maintain the utmost of customer confidentiality.

• Consistently met or exceeded sales objectives.

Sept 1998 – Dec 2008

Communications Workers Of America Local 6222

Chief Steward (Concurrent)

• Worked as a liaison between the union and the company.

• Mediated grievances with the company on the behalf of the employee.

• Active in contract negotiations.

• Responsible for introducing the union, and role the union plays within the company, to the new hires.

• Work with attorneys to familiarize them with the intent of the contract language and offer testimony in

arbitration cases.

Experience with SALESFORCE.COM and in the Microsoft suite of products including Word, Excel, Outlook, and

PowerPoint. Also, experience in Photoshop, Illustrator, and minimal experience in SAP.

References furnished upon request.

Contact this candidate