Senior Business Analyst / Product Owner / Project Manager
Resume:
PROFESSIONAL SUMMARY
. US Citizen with over sixteen years of progressive IT experience in the
capacities of Product Owner, Product Analyst, Senior Business Analyst,
Project Manager, Account Manager, and Single Point of Contact (SPOC).
. Developed a thorough knowledge and maturity in all the phases of
Software Development Life Cycle (SDLC). Excellent experience with
Agile/Scrum methodologies, Unified Process, Iterative and traditional
waterfall.
. Extensive experience working in projects involving enterprise
applications including SAP and SalesForce.com.
. Rich consulting experience with several US majors such as AT&T, ADT,
Nike, JC Penney, Southwest Airlines, 7-Eleven, Verizon, State Farm
Insurance, Sony as Business Analyst and Consultant on projects requiring
Business Analysis skills, Project Leadership, Project
Coordination/Management skills.
KEY ACCOMPLISHMENTS
. Fostered adoption of agile methodology and UML/BPMN standards and helped
improve compliance and discipline in requirements gathering/management
practices by developing templates and participating in associate
training in a multi-year, multi-million dollar initiative at a major
retailer.
. Successful simultaneous contribution in 3 strategic projects with
combined budget exceeding $1.8 Million in the capacities of Lead
Business Analyst.
. Owned targeted enhancements to eCommerce website that resulted in a net
20% increase in orders and significant improvement in conversion rates
for a key product offering at a major Telecom company.
SKILLS SUMMARY
. Business Requirements Analysis and Management:
o Elicited, analyzed, specified and validated requirements for projects
and service requests. Developed and maintained Traceability Matrix
from Requirements to Test Cases.
o Conducted and facilitated Requirements Workshops, One-on-One
Interview Sessions, Joint Application Design (JAD) and Joint
Requirements Planning (JRP) sessions with SMEs/Users.
o Authored various business analysis artifacts such as Use Cases, UML
diagrams (Use Case Model, Activity and Sequence Diagrams), User
Stories, Acceptance Criteria, Feature Backlogs, Gap Analysis,
Business Requirements Document and System Analysis Document.
o Testing Skills - creating test plans, test cases, test reports,
defect triaging and tracking.
. IT Project Management and Leadership:
o Provided leadership, vision, and direction to key business
initiatives by integrating processes and information in support of
the business mission.
o Gathered metrics for cost justification of projects/products,
prepared business cases and ROI analyses, and presented business case
to executive management and business sponsor.
o Conducted Failure Mode and Effects Analysis (FMEA) for Risk
Identification, Analysis and Management.
o Have set up Project Office, defined roles and responsibilities (RACI
Matrix), escalation path and participated in the effort to staff the
project organization.
o Negotiated project plans, time frames and trade-offs with Business
Partners and understanding, documenting and communicating the impacts
to project.
o Employed various effort estimation techniques (e.g. planning poker,
feature/story points) to effectively compile project estimates.
o Created, tracked/managed/maintained and reported project issues,
risks and dependencies, tracked and reported project progress via
burndown charts, Microsoft Project Plan.
. Business Process Management / Project Management Tools: Rally, Atlassian
JIRA, Confluence, HP Agile Manager, MS VISIO, MS Project, RequisitePro,
BPMN 2.0, Mega, Enterprise Architect (Sparx), MS Office (Outlook,
PowerPoint, Excel, Word), HP Quality Center/ALM, ClearQuest, MS
SharePoint, ClearCase.
. eCommerce Tools: CrazyEgg heat map tool, Adobe Marketing Cloud, Adobe
Test and Target A-B Testing, Oracle ATG Web Commerce Paltform, HP
Autonomy TeamSite/LiveSite.
EDUCATION & TRAINING
. Bachelors in Engineering from Osmania University, Hyderabad, India
(1996).
. Received training on Business Systems Analysis from Satyam Learning
Center in May 1997.
. Received training on Object Oriented Programming, Design and Analysis
from Satyam Learning Center in Feb 1998.
. Received training on Professional Leadership from DILT, Hyderabad,
India (1998).
. Received training on Business Analysis and Project Management -
(Requirements Gathering and Analysis, Business Needs Analysis,
Business Impact Analysis, Gap Analysis, Functional Specification, UML,
Use Case Design, and Rational suite of products) - from Joint Venture
between GE and Satyam Learning Center in Jan 1999.
. Received training on Data Warehousing concepts - underwent a
certification program called "Building a Better Data Warehouse"
conducted by DCI at Chicago in Feb 2002.
. Received training on Mega business process modeling tool and BPMN 2.0
conducted by Mega at JC Penney in May 2010.
. Completed "Introduction to Supply Chain" course at JC Penney in
October 2010.
. Completed "Project Management Fundamentals for IT Projects" course
delivered by B2T Institute at JC Penney in November 2010.
. Completed "Facilitating Requirements for Business Analysis" course
delivered by B2T Institute at JC Penney in December 2010.
. In the process of obtaining PMP, CSSM certifications - 2014.
. Attended orientation course at Transplace Learning on Six Sigma Green
Belt October 2011.
SUMMARY OF EXPERIENCE
Client: AT&T, Dallas, TX
June 2014 to Present
Project: Business Center Sales
Role: Senior Business Analyst / Product Analyst / Product Owner
Environment: Rally, Microsoft Office, SharePoint, Oracle ATG Web Commerce
platform, CrazyEgg heat map tool, Adobe Marketing Cloud, Adobe Test and
Target, HP Autonomy TeamSite/LiveSite.
Methodologies: Agile
Artifacts Managed: Epics, User Stories, Wireframes, Mockups, Business
Process Flows, Kanban board.
Key Responsibilities:
. Owned significant eCommerce site enhancements for key product areas -
from ideation/requirements through post-deployment support.
. Liaised with design team to develop design mockups and developed
detailed Wireframes.
. Coordinated A-B tests with Adobe Test and Target aimed at improving
customer experience and conversion rates (better Add-to-Cart %,
reduced Cart Abandonment %, better Engaged Visitor %).
. Compiled Daily Report of Traffic, Conversion, Order Highlights and
Site Metrics for C, V and D level senior leadership/management.
Client: HP, Plano, TX
January 2014 to May 2014
Project: Enterprise Services - Portfolio Lifecycle Management
Role: Lead Business Analyst
Environment: Microsoft Office, SharePoint, HP Agile Manager (pronq), Cloud-
based custom Application built on SalesForce.com (SFDC).
Methodologies: Agile
Artifacts Developed/Managed: Templates developed for User Stories, Use
Cases, Business Process Flows.
Key Responsibilities:
. Served as a liaison between the HP Business Practices and HP
Enterprise Services IT (ESIT) team to provide technical and business
solutions that meet user needs.
. Conducted numerous workshops with HP Practice Leaders, SMEs and
business stakeholders to elicit, validate and document Business
Process Flows, Use Cases, User Stories and Mock Ups.
. Participated in prioritizing/ranking User Stories and planning
Sprints. Escalated issues to leadership team as necessary. Triaged
Sprint testing results and tracked defects/issues/questions to
closure.
Client: ADT Security Services, Irving, TX and Boca Raton, FL
December 2012 to January 2014
Project: Integrated Future State - eCommerce Site Enhancements and
Enterprise Data Warehousing/Reporting
Role: Lead Business Analyst
Environment: Microsoft Office, SharePoint, XML, Web Services, SQL, MS
VISIO, MS Project, SAP, SalesForce.com
Methodologies: Iterative/Agile
Artifacts Developed/Managed: Template developed for Initial Discovery
Sessions, User Stories, Non-Functional Requirements, Business Case for
Project Requests and Change Requests, Cost Benefit Analysis, Issue Log, and
Project Schedule for 38 Sprints and Change Requests, Reporting
Requirements, Mock-Up Reports, Project Scope Definition, Project Change
Control Process, Business Process Flows, Enterprise Business Data Element
Definitions Repository and Activity Diagrams.
Key Responsibilities:
. Acted as the project delivery owner for multiple project requests
through Development Iterations/Sprints. Conducted daily standup
meetings with project team and tracked issues to resolution.
. Provided visibility to leadership team on progress/status via weekly
reports with burndown charts, resource allocation, issues and results.
. Managed integration relationships with key ADT business critical
vendors (such as BUDCO, Chase Paymentech) and sales operations
partners (such as USAA, AARP) to implement identified changes to the
integrations based on the changes identified by various project
requests.
. Formulated and defined scope and objectives of the project requests
through interviews with business sponsors/users, self-driven research
and understanding of the applicable business systems.
. Negotiated agreements and commitments by facilitating communication
between the business unit(s) and IT from initial requirements to final
implementation.
. Analyzed and understood business operations' strengths and weaknesses
to identify opportunities for automating processes and functions.
Transplace, Frisco, TX August 2011
to December 2012
Client projects worked on:
Nike, Beaverton, OR and Nike, Brimley, ON (Toronto, Canada)
- PaperWorks, Philadelphia, PA
Green Dot, Monrovia, CA
Feeding America, Chicago, IL
Kohl's, Menomonee Falls, WI
Role: PM / Business Architect / IT Point of Contact (IT POC) - New Customer
On-Boarding
Environment: Atlassian JIRA, Confluence, Microsoft Office, EDI, SOA, XML,
Web Services, SQL, MS VISIO, MS Project, SAP Integration, SalesForce.com
Integration
Methodologies: Agile, Iterative
Artifacts Developed/Managed: Implementation Roadmap (Project Plan), Project
Scope Definition, Project Budget/Spend Plan, Project Communication Plan,
Project Change Control Process, Issue Log, Risk Log, Feature Backlog,
Current State Business Processes, Future State Business Processes, User
Stories, Activity Diagrams.
Key Responsibilities:
. Served as primary IT Point Of Contact (POC) - responsible for
generating, managing and communicating all IT Project Management and
Business Analysis artifacts including scope of services, requirements
document (including user stories, business activity flows, etc.),
service level agreements, issue list, risk log, resource allocation
chart, burndown chart, customer approvals.
. Worked with Transplace Operations Team in defining scope of services,
requirements specification and management.
. Facilitated/conducted several requirements elicitation sessions at
customer site to develop and obtain sign-off of project management and
business analysis work products.
. Served as primary customer facing analytical consultant and
coordination point for new customer on-boarding activities.
. Performed freight cost, service and carrier management studies. Worked
with engineering and operations teams to generate freight market
benchmarking and determined meaningful KPIs for customer accounts.
Performed ad-hoc reporting as needed by management.
. Worked closely with operations teams to develop opportunities for
continuous improvement.
. Communicated with customers to gather system constraints and non-
functional requirements and negotiated acceptable Service Level
Agreements.
Client: JC Penney, Plano, TX
August 2009 to July 2011
Projects: Enterprise Integrated Forecasting & Replenishment - under
'Project Import' Initiative
Role: Senior Business Analyst
Environment: Microsoft Office, Atlassian JIRA, SOA, XML, Web Services, SQL,
BizTalk, MS VISIO, Mega, MS Project, HP QualityCenter, Rally, SAP BI
reports
Methodologies: Agile, Iterative
Artifacts Developed/Managed: Release Backlog, Project Plan, Test Plan,
Weekly and Monthly Project Reporting, Issue Log, User Stories, Use Cases,
RACI Matrix, Acceptance Criteria, Traceability Matrix, JIRA Burndown Chart,
Feature Points and Effort Estimates
Key Responsibilities:
. Served as a key communications liaison between the business customer
community and the technology development and support groups.
. Compiled weekly/monthly productivity metrics (including burndown
charts using JIRA, defect resolution rate, etc) and reported to
management.
. Planned Sprints and organized Product Backlog. Negotiated issues at
project level. Managed resolution of problems and escalated as
required.
. Planned and managed project activities within allocated time.
Developed time estimates using estimation techniques such as planning
poker, monitored progress and provided accurate and timely reports to
management.
. Researched and recommended alternative actions for problem resolution
with minimal direction. Analyzed trends to proactively prevent
problems.
. Implemented changes to baseline requirements through effective
application of change management processes and tools.
. Responsible and accountable for building and managing (including
syndication and obtaining sign off from stakeholders) Business
Analysis work products.
. Demonstrated proficient understanding of business processes by
documenting as-is and to-be business processes (BPMN 2.0, Visio, Mega,
UML)
Projects with Consulting Company, TekSystems - from January 2005 to July
2009
Client: Southwest Airlines, Dallas, TX
May 2008 to July 2009
Project: Customer Experience Business Services: Web Services enablement,
eCommerce website enhancements
Role: Senior Business Analyst
Environment: Rally, Microsoft Office (PowerPoint, Excel, Word), SOA, XML,
Web Services, SQL, BizTalk, MS VISIO
Methodologies: Iterative, Unified Process
Artifacts Developed/Managed: Project Plan, Progress Report, Test Plan,
Issue Log, RACI Matrix, User Stories, Traceability Matrix, Business
Requirements Document, Functional Specifications Document, Use Cases.
Key Responsibilities:
. Worked with the project sponsor to document the vision and the
project's scope. Documented and Validated User Stories using Rally.
Facilitated user story prioritization and iteration planning.
. Elicited user stories, acceptance criteria, non-functional
requirements using interviews with SMEs, documented analysis,
requirements workshops, storyboards, surveys, site visits, business
process descriptions, event lists, task and workflow analysis.
. Defined quality attributes, external interfaces, constraints, and
other nonfunctional requirements.
. Facilitated usability testing via targeted focus groups.
. Created mock reports to obtain approval from management on reporting
requirements. Used SQL queries to query the production database for
data needed to create mock reports.
Client: Blockbuster, Dallas, TX
June 2007 to April 2008
Project: Multiple Projects: Print and Pack Automation, Online Gift
Subscription (enhancement to blockbuster.com eCommerce website), Overstock
Inventory Management, Billing Improvement Initiative
Role: Senior Business Analyst - Project Management Office (PMO)
Environment: Microsoft Office (PowerPoint, Excel, Word), Web Services,
Enterprise Service Bus, MS VISIO, MS Project, Rally, QualityCenter.
Methodologies: Iterative, Agile
Artifacts Developed/Managed: Project Plan, Test Plan, Project Scope
Statement, Issue Log, Traceability Matrix, Use Cases, User Stories,
Business Process Flows.
Key Responsibilities:
. Represented the Project Management Office (PMO) group for various
projects.
. Online Gift Subscription was an enhancement to the blockbuster.com
eCommerce website to allow customers to gift blockbuster monthly
subscriptions. Worked with Product Manager and VP Marketing to prepare
feature backlog based on market research/customer survey findings.
Gathered, validated and prioritized User Stories. Created Iteration
Plan and Implementation Plan.
. Conducted regular project status/coordination meetings, presented the
progress of the project to the stakeholders and the business sponsor.
Accountable for reaching project milestones within project timeline,
allocated budget.
. Gathered, documented, and tracked the resolution of issues and
concerns of the development team and the end-user group through a
continuous issue-resolution and escalation process.
. Gathered reporting requirements as part of requirements gathering
effort for multiple projects. Print and Pack Automation project
involved performance metrics reports and other management reports.
Online Gift Subscription involved management reports for subscriber
metrics/trends. Billing Improvement Initiative involved updating
executive dashboard reports that present the key Finance & Accounting
metrics to executive management.
. Reviewed test cases developed by the testing team. Helped clarify the
functional requirements to the testing team.
Client: MetaSolv Software (now part of Oracle), Plano, TX
July 2006 to May 2007
Project: Various Customer Change Requests
Role: Client Account Project Manager/Product Single Point of Contact for
Customer Accounts
Environment: Microsoft Office (PowerPoint, Excel, Word), MS VISIO, MS
Project, Rational ClearCase, ClearQuest, RequisitePro, XML Web Services;
OS: Windows 2000/NT/XP
Methodology: Ad-Hoc, Iterative
Artifacts Developed/Managed: Issue Tracking Report for Customer Accounts,
Feature Backlog, Customer Stakeholder Landscape.
Key Responsibilities:
. Acted as a consultant when problems are escalated to resolve business
matters with customers and partners. Demonstrated ability to establish
and maintain trust and confidence with customers. Tracked the change
requests all the way to their timely resolution and gather feedback
from the customers/users.
. Developed team deliverables. Took ownership of change requests /
projects from start to finish and provided ongoing, subject matter
expert support.
. Conducted regular project status/coordination meetings. Conducted
requirements prioritization meetings with Product Management team and
Marketing team to discuss, review and update the project plan based on
overall Product Strategy and Product Roadmap.
. Acted as a subject matter expert in MetaSolv (Oracle) OSS Software
products relative to key network/service technologies.
. Assisted in the definition, planning, design, and validation of
features for OSS Software.
. Worked with various development and product groups within the company
to ensure that required features and modifications are included in the
appropriate releases to support cross-product features.
. Tracked Rational ClearQuest defect records submitted by customers and
re-classify them into appropriate classifications of enhancements,
defects, training issue, etc. Reviewed Test Cases prepared by the
testing team.
. Trained offshore support staff in specific aspects of the product.
Client: Verizon Data Services, Irving, TX
April 2006 to June 2006
Project: Subscriber Metrics Business Application
Role: Senior Business Analyst
Environment: Microsoft Office (PowerPoint, Excel, Word), MS VISIO, MS
Project, XML Web Services
Methodology: Iterative
Artifacts Developed/Managed: Weekly Project Reporting, User Training
Manual, Test Plan, Issue Log, Activity Diagrams, Use Cases.
Key Responsibilities:
. Conducted regular project status/coordination meetings, presented the
progress of the project to the stakeholders and the business sponsor.
. Gathered and documented issues and concerns of the development team
and the end-user group through a continuous issue-resolution and
escalation process.
. Prepared training material for end-user training in the form of self-
paced learning presentations and user manuals for various user groups.
. Gathered reporting requirements from executive management, created
mock-up reports and obtained sign-off. Used SQL to obtain data for
mock reports.
Client: 7-Eleven Corporation, Dallas, TX
September 2005 to March 2006
Project: Consolidated Distribution
Role: Senior Business Analyst/Project Manager
Environment: Microsoft Office, Visio, MS Project, ClearCase, SQL Server,
Business Objects
Methodology: Waterfall, Iterative
Artifacts Developed/Managed: Cost Justification Analysis/ROI, Business
Case, Risk Assessment Report, Project Iteration Plan, Test Plan, Project
Scope Statement, Impact Analysis, Business Requirements Document, Use
Cases, Stakeholder Analysis.
Key Responsibilities:
. Collaborated with the business sponsor to gather the metrics required
to create cost justification, business case, and risk assessment
presentations and documents. Partnered with business sponsor to
present the business case (including cost justification and risk
assessment) to upper level management.
. Coordinated the daily tasks with the development vendor (EDS).
Conducted weekly project status meetings.
. Communicated and presented progress of the project and milestones to
stakeholders and business sponsor.
. Identified Stakeholder and end-user profiles. Documented Stakeholder
expectations and initial end-user requirements. Collaborated with the
Executive Business Sponsor to author the Project Vision document.
. Created the Project Iteration Plan and other Project Management
artifacts. Identified and defined roles in the project and
participated in the selection process to staff the project.
. Elicited, documented and validated requirements in the form of Use
Cases and Activity Diagrams by conducting numerous one-on-one
interview sessions with Subject Matter Experts and end-users.
. Organized, facilitated and conducted Joint Application Design (JAD)
sessions to elicit, specify and gain consensus on Business
Requirements, initial storyboard model, system boundary, constraints,
scope, and relative priority of each of the requirements for grouping
into development iterations.
Client: Verizon Data Services, Irving, TX
January 2005 to August 2005
Project: FTTP SPIDER
Role: Business Analyst
Environment: SQL, Microsoft Office (PowerPoint, Excel, Word), MS VISIO, MS
Project, SQL Server, Business Objects, SOA, XML Web Services
Methodology: Iterative, Agile
Artifacts Developed/Managed: User Training Manual, End-User Usage
Projection, Savings/ROI Analysis, Business Case, RACI Matrix, Issue/Risk
Log, Use Cases, User Stories, Activity Flows, Project Plan, Project Status
Reporting.
Key Responsibilities:
. Partnered with business sponsor to author the business case for the
application. Gathered metrics and data to assess benefits, risk and
cost. Compiled the ROI analysis document by measuring the average time
spent by a user (Tier 1 & 2 Support personnel) to perform
troubleshooting with and without the use of the Spider application.
Assisted the business sponsor to present the business case to
executive management.
. Prepared training material for end-user training in the form of self-
paced learning presentations and user manuals for various user groups.
Trained end-user community (customer service analysts, Tier 1, 2, 3
technical support analysts) to effectively and efficiently use the
application / tools.
. Gathered and Documented issues and concerns of the development team
and the end-user group through a continuous issue-resolution and
escalation process. Tracked and monitored the effort to resolve each
issue and coordinated the cross-functional collaboration and
communication frequently required for issue resolution.
. Identified Stakeholder and end-user profiles. Documented Stakeholder
expectations and initial end-user requirements. Conducted Joint
Application Design (JAD) sessions to elicit, specify and gain
consensus on User Stories, initial storyboard model, system boundary,
constraints, scope, and relative priority of each of the requirements
for grouping into development iterations.
. Gathered reporting requirements from senior management, created mock-
ups and obtained approval of the desired reports.
Client: Beverly Enterprises, Fort Smith, AR October
2004 to December 2004
Project: Resident Accounting Workbench - Service to Cash Automation
Initiative
Role: Project Mentor/Account Manager
Environment: Microsoft Office, MS VISIO, MS Project, ClearCase, ClearQuest.
Microsoft .NET, Sharepoint Portal, Biztalk, DB2, HIPAA compliant EDI
transactions
Methodology: Iterative, Modified Rational Unified Process
Artifacts Developed/Managed: Business Requirements Document, PMO Group
Templates, Issue/Risk Log, Use Cases, Activity Flows, Project Plan.
Key Responsibilities:
. Identified stakeholder and end-user profiles. Documented stakeholder
expectations and initial end-user requirements. Collaborated with
System Owner to author Project Vision.
. Identified key project milestones, project resources, timelines and
estimates.
. Elicited, documented and validated requirements in the form of Use
Cases by conducting numerous one-on-one interview sessions with
Subject Matter Experts and end-users.
. Developed a framework of guidelines, process documents and templates
for offshore project execution. Heavily involved in developing the
Test Plan.
Projects with Consulting Company, Satyam Computer Services - May 1997 to
Sep 2004
Client: State Farm Insurance, Bloomington, IL
January 2004 to September 2004
Project: Resource Allocation Request
Role: Account Manager/Sr.Business Analyst and Single Point of Contact for
Deliverables
Environment: MS Office (PowerPoint, Excel, Word), MS VISIO, MS Project,
Rational RequisitePro, ClearCase, ClearQuest, Microsoft .NET technology for
Intranet application, IIS, MS SQL Server
Methodology: Modified Rational Unified Process
Client: State Farm Insurance, Bloomington, IL
April 2002 to December 2003
Project: Health Rating Application
Role: Account Manager/Lead Business Analyst
Environment: Microsoft Office, Visio, MS Project, Rational RequisitePro,
ClearCase, ClearQuest, Web Application written in Visual Basic, JavaScript,
Java, HTML, and using host components (written in Cobol, High-level
Assembler, VSAM, DB2). OS: Windows 2000, IBM MVS, HIPAA Compliance.
Methodology: Modified Rational Unified Process
Client: State Farm Insurance, Bloomington, IL
April 2001 to March 2002
Project: SF Forms Intranet Application
Role: Account Manager/Business Analyst
Environment: Microsoft Office, Visio, MS Project, Rational RequisitePro,
ClearCase, ClearQuest, Web Application designed using VB, C++ API, ASP,
HTML, JavaScript, Java Applets, interaction with MS objects like Excel
sheets and other attachments, Oracle back-end, MS IIS server
Methodology: Modified Rational Unified Process
Client: Sony Electronics, Woodcliff Lake, NJ
September 2000 to March 2001
Project: Web Analytics
Role: Business Analyst and Project Coordinator
Client: Jaguar Cars/FORD, Mahwah, NJ
January 2000 to September 2000
Project: CARP OS Migration
Role: Business Systems Analyst and Project Coordinator
Client: Transamerica Life, Kansas City, MO
May 1999 to December 1999
Project: H&LIPAS Re-engineering
Role: Business Systems Analyst
General Electric Development Center, Hyderabad, India
January 1999 to May 1999
Business Analysis Training
Client: First Data Resources
May 1997 to December 1998
Project - Multi-currency conversion and VSAM Key expansion
Role - Systems Analyst / Programmer Analyst
Microgenesis - Autodesk, Bangalore, India
December 1996 to May 1997
Role: Application Engineer
BHEL, Hyderabad, India August
1996 to November 1996
Role: Project Associate
Recommendations
John Bennion, Continuous Improvement Lead at HP: "Raj joined our team as an
external consultant. Over the years I've worked with several consultants,
many of which I wouldn't rehire. But I would definitely rehire Raj. He was
valuable from day one. His skill set helped the team through a difficult
process and we came out on top. I would highly recommend Raj as a key
member of any leadership team." via LinkedIn
Beau Romero, Technology Leader for Global PLM who I reported to at HP: "Raj
was a pleasure to work with on our initiative to build dynamic,
interactive, and scalable service offering development platform. Due to an
aggressive schedule and limited resources, we had built a massive Force.com
application with virtually no documentation. Raj was invaluable as he came
in and reverse engineered the entire platform to give us a much needed
baseline requirement set. He then worked with various business stakeholders
to write use cases and user stories for future functionality. I would not
hesitate to bring Raj onto future projects, and would highly recommend him
to anyone looking for a great business analyst. He adapts quickly to new
environments, even in extreme circumstances, while ensuring that everything
is precisely documented using the latest industry best practices." via
Donna Davidson, Business Analyst Manager at ADT Security Services: "I
worked with Raj for a little over a year when he worked as a Sr Business
Analyst under contract with ADT. He quickly aligned himself with the
Project team and was almost immediately recognized for his professional
strengths in both business process and technical areas. He is especially
skilled at assessing and articulating multiple approaches to an issue or
challenge based on benefits and risks and communicating at all levels of
the business. Beyond his depth of skills, he is a pleasure to work with,
generous with his vision and interest in understanding opposing
perspectives." via LinkedIn
Susan Lockhart, Manager - Business Analytics, ADT: "I've
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