Customer Service Administrative Assistant
Resume:
LILIAN CANAS
******.******@*****.*** **** Crown Point Road Unit # 9 Jacksonville, FL 32257 904-***-****
PROFESSIONAL SUMMARY
An Experienced Administrative Assistant, Highly Organized and Can Multi-task in A Fast-paced Work Environment.
Resourceful, Adaptable And A Goal-oriented Professional with Good Decision-making Skills. Can produce
innovative ideas and Execute Accordingly.
EDUCATION
Englewood High School
2006 High School Diploma
Varsity member in soccer
Able to garner a 3.98 GPA
Everest University
2011 Dental Assistant
Able to garner a 4.00 GPA
Did internship at Dr. Delucia for 2 months then hired
EXPERIENCE
Association Capital Recovery 4209 Baymeadows Road Ste 1 Jacksonville, FL 32217
Recovery Administrative Assistant 07/2014 – 12/2014
Managed incoming and outbound call duties included but not limited to answering and taking detailed,
accurate messages
Handled request for office and employee expenditures
Created detailed and presentable reports
Maintained spreadsheet of fees updated
Handled payoff request in a timely manner
Lilian Canas
Input new management companies, associations, and new accounts into the system as well as assigning them
to pertaining recovery agent
Processed and scan return mail
Association Capital Recovery 4209 Baymeadows Road Ste 1 Jacksonville, FL 32217
Bilingual Recovery Agent 04/2014 – 7/2014
Responded to client queries or complains by phone or e-mail as appropriate
Maintained contact with the new and existing customers as instructed
Forwarded important and serious matters to the seniors
Updated customers information and other details in the customer database
Assisted customers with service or billing matters
Customer service ethics
Maintaining quality service through quality
assurance
Able to perform multi-tasking Customer negotiation
and persuasion
Select Portfolio Servicing 10401 Deerwood Park Blvd Bldg 2 Jacksonville, FL 32256
Bilingual Late Stage Collector 11/2011 – 04/2014
Responded to client queries or complains by phone or e-mail as appropriate
Maintained contact with the new and existing customers as instructed
Forwarded important and serious matters to the seniors
Updated customers contact information and other details in the customer database
Assisted customers with service or billing matters
Customer service ethics
Maintaining quality service through quality assurance
Able to perform multi-tasking
Customer negotiation and persuasion
Handled customer complaints and provide immediate resolution
2
Lilian Canas
Transferred urgent calls to appropriate departments Inbound
and outbound customer service support
Forward important and serious matters to the seniors
Dr. Michael Delucia 2204 Rogero Road Jacksonville, FL 32211
Dental Assistant 03/2011 – 11/2011
Create documentation and maintained records of patients
Coordinate with patients insurance or medical health care providers
Proper disposal of dental items and equipment
Educate patients about oral diseases, proper maintenance and hygiene
Assisted with oral surgeries
Cleaning and maintenance of dental equipment and dental instruments
Incomm Inc 10550 Deerwood Park Blvd Jacksonville, FL 32256
Bilingual Customer Service Representative 07/2017 – 07/2011
Responded to client queries or complains by phone
Provided Clients with detailed information on products and servicess
Forwarded important and serious matters to the seniors
Updated customers contact information and other details in the customer database
Inbound customer service support
Customer service ethics
Maintaining quality service through quality assurance Able
to perform multi-tasking
SKILLS
Excellent verbal communication
3
Lilian Canas
Demonstrate confidence
Work well with teams
Problem Solver
Attention to details
Ability to work under pressure
Self-awareness
Basic computer skills
Proactive
Critical thinking
Bilingual Spanish/English
Good presentation skills
Flexible and able to adjust to the work environment
Stress tolerance
Professionalism
Customer awareness
Active listener
Multi-tasking
Time management
Able to perform with minimal supervision
Peer to peer interaction
Strong work ethics
Ability to accept and learn from criticism
Goal oriented
Strategic thinking
Team assessment
4
Lilian Canas
REFERENCES
Lydia Brown
Supervisor
Association Capital
4209 Baymeadows Road Suite 1
Jacksonville, FL 32217 Suite 1
Mike Whyard
President
Association Capital Recovery
4209 Baymeadows Road Suite 1
Jacksonville, FL 32217
Jazmely Ortiz
Friend
9645 Baymeadows Road Apt # 796
Jacksonville, FL 32217 904-***-****
Nathaniel McClain
Supervisor
Incomm Inc/ Select Portfolio Servicing
10550 Deerwood Park Blvd Jacksonville, FL
32256
Effendi Mitchell
Friend
5830 Liska Drive
Jacksonville, FL 32244
5
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