Customer Service Manager
Resume:
[pic]*** Carlotta Circle #* ? Mill Valley, California 94941 ? 818-***-****
? **********@*****.***
William (Boon) Carras
Objective
ASE certified and I-CAR trained professional looking for full time
employment in the autobody field as an estimator, production manager,
or parts manager.
Summary
I have recently relocated from southern California to Mill Valley. I
have 30 years + experience in the autobody field.
Customer service and accounts receivable
Holmes Bodyshop Inc.
In top 1%
ASE certification
08-2007
Received certification on first exam.
Other Skills and Accomplishments
Mitchell estimating and management systems
Pathways estimating systems
Excellent communication and customer service skills
Production and parts management skills
Professional Experience
12-2007- 11-2008
B&B Autobody Inc. Contact: Mike Stuere ph#805-***-****
Thousand Oaks, Calif
Physical damage appraiser
Estimate and diagnose repairs to damaged vehicles. This would include
ordering parts, setting up sublet repairs, keeping owners informed of
repairs, and quality control. Working with Allstate, and Progressive
Insurance companies on their direct repair programs. Closely
communicating with Thousand Oaks Honda, and Rusnak BMW on their
referred customer repairs.
06-2006- 10-2008
Northranch Bodycraft Contact: Tom Sarac ph#805-***-****
Westlake Village Calif.,
Physical damage appraiser
Estimate and diagnose repairs to AAA and 21st Century Insurance direct
repair referred vehicles. Also repairs to other various owners
vehicles. Communicate repairs to owner either through e-mail or phone.
05-2005- 06-2006
Canoga Autobody Contact: Craig Dillman ph@818-***-****
Canoga Park California,
Physical damage appraiser
Estimate and diagnose repairs to AAA, and State Farm insurance direct
repair referred vehicles. Hand out work orders to painter and repair
personal. Log in their payroll slips bi-weekly. Communicate repairs to
owners.
05/200*-**-****
Holmes Bodyshop Inc. Contact Westlake Village location 805-***-****
Westlake Village, Canoga Park, and Santa Monica, Calif
Physical damage appraiser
Estimate and diagnose repair to AAA, 21st Century, and Allstate
Insurance direct repair referred vehicles.
5/2010 ---6/2013 G&C AUTOBODY
Patrick Allison
810 ANDERSON DR SAN RAFAEL CA. 94901 415-***-****
DAMAGE APPRAISER 1 YEAR DOING CSAA,PROGRESIVE & NATIONWIDE INS
MADE G&C ONLY PREMIEER CSAA SHOP IN MARIN. KEPT PROGRESSIVE A TIER ONE SHOP
SINCE ITS INSEPTION. KEPT NATIONWIDE IN UPPER TIER. .WAS #1 PROGRESSIVE
SHOP ALL OF N.CALIF. PROGRESSIVE SHOPS,(PARTS,SERVICE,AND ALL ASPECTS), FOR
2012. Changed from Progressive to Geico non drive 2013. Made all severity,
parts, and service numbers since beginning of year
1/2014---07/2014 Aliotos Garage
1835 Folsom St
San Francisco CA. 94103
Manager : Chris Diaz
Accepted better offer
08/28/2014 09/03/2014
G&C Autobody
810 Andersen dr
San Rafael CA 94901
415/455/8880
Contact : Shawn Crozat
Layed off
1
.
Professional and Community Memberships
Southern California Autobody Association
LeTip business networking group
Thousand Oaks Chamber of Congress
Personal Interests
Deep sea and freshwater fishing
Hiking and camping
All four major sports
Participant and fan of golf
References: Robert Brady ph# 661-***-****, Pat Sardella ph# 818-***-****,
Kyle Sabie Enterprise rep ph#805-***-****, Jeff Ayars ph# 818-***-****, Joe
McDonald ph#805-***-**** Diana Rippey AAA marin coordinator 707-***-****,
Kevin Kradowski 831-***-**** Marin Nationwide cordinator
Contact this candidate