Human Resource Manager

Patrice L. Hendrickson, MSM

***************@*****.*** 918-***-**** Cell

Strategic HR Manager credited with building best-in-class organizations. Catalyst for a series of innovative HR initiatives impacting

over 7000 employees in multiple states. A creative thinker, problem solver and decision-maker. Strong communications,

interpersonal relations, mentoring, negotiation and mediation skills.

QUALIFICATIONS

Organizational Culture & Vision Problem Solving & Decision Making

Employee & Management Retention Quality & Performance Improvement

Internal Change & Re-organization Benefits & Compensation Design

Workers Compensation/Safety Program Staff Development & Supervision

Training, Teaming & Leadership HR Policy, Process & Systems Design

Safety Training and Incentives Employee Relations

Sourcing, Recruiting, & On-boarding

Employee Reward & Recognition Programs

REPRESENTATIVE ACCOMPLISHMENTS

Organizational Culture & Vision

• Developed new technical division of a staffing organization. Developed client base, negotiated fees and contracts,

recruited, interviewed, evaluated candidates to find the best match for customer needs. Resulted in gross revenue of new

division exceeded $2.3 million the first year.

Recruitment and Employment Management

• Managed recruitment, selection and placement process for the Southwest Region for all levels of the organization.

• Researched and interviewed key management regarding their preferences in screening potential hires for their

departments and designed the recruiting and hiring process to best meet those needs. Resulted in more efficient hiring

process and reduction of time spent by management in the process.

• Managed unemployment claims for 7000 employees with a 96% win ratio.

• EEOC investigations to include position statements.

Employee Benefits and Compensation

• Managed FMLA for over 7000 employees to include processing STD.

• Analyzed compensation plans and worked with consultants to develop spreadsheets used to analyze compensation by

position and region.

• Ensured that pay grades, rates and classifications were accurate.

• Interpreted union contract guidelines.

HR Policy, Process & Systems Design

• Experienced in researching, interpreting, applying, complying with and consulting on the Federal and State Laws and

Regulations, Company Policies and Business Best Practices relative to the Human Resource field of study. Possess

working knowledge of ERISA, DOL, and IRS regulation and laws including but not limited to EEOC, FLSA, FMLA,

COBRA, HIPAA, Worker’s Compensation, and ADA.

• Evaluated and monitored the performance and customer satisfaction of a call center to identify areas of improvement.

Designed and developed new hiring and training procedures to ensure quality personnel. Resulted in call time reduction of

30%, increase of client base by 10% and a reduction of customer complaints. Researched a variety of compensation and

benefit structures of like companies and recommended a most competitive compensation. Resulted in higher quality

employee and reduced turnover from 60% to 20%.

Training, Teaming & Leadership Development

• Development and administration of a training program that improved quality of service to clients and increased client base

by 5%, increasing gross revenue by $10,000 per month.

• Trained management and employees respectively on HR related topics and programs, including but not limited to New

Hire Orientation, Employee Handbook, Sexual Harassment, Safety, Diversity Awareness, Employee Benefits Education

and Enrollment.

Internal Change & Re-organization

• Recognized burdens of existing use of excel spreadsheets to track employee information. Researched other methods,

gathered information from vendors of employee tracking software packages, compared and analyzed offerings to

company needs. Presented information to management with recommendation to use company resources and develop

own program. Resulted in accurate employee records and efficiency in reporting and recruitment.

• Implemented and managed drug testing process and procedures.

Workplace Safety

• Developed and implemented OSHA required training and policies regarding Violence in the Workplace, Blood borne

Pathogens, Ergonomics, Safe Lifting, New Hire Safety Orientation, Emergency Action Plan, and Hazardous

Communications. Implemented and managed safety incentive programs. Organized certification classes for first

responders regarding CPR, AED, and Blood borne.

HRIS and Recruiting Software

• SAP, ADP, Ultipro, Peoplesoft, BrassRing, Taleo, Job App

PROFESSIONAL HISTORY

The NORDAM Group, Inc. 2015-2015, HR Manager, Organizational Performance

US Beef Corporation, dba Arby’s/Taco Bueno, Inc. 2011 – Present, Human Resource Manager

America's CAR-MART, Inc. 2009 - 2011, Regional Human Resource Manager

Video Gaming Technologies, Inc. 2007 - 2009, Human Resource Generalist

Relay Health, Tulsa, Oklahoma 2006-2007, Manager Human Resources

The Rowland Group, Tulsa, Oklahoma 2004 - 2006, Technical Recruiting Manager

Human Resource Consulting 2001-2004

XOR, Inc., Tulsa, Oklahoma 1999 - 2001, Human Resource Manager/Recruiting Manager

TRAINING

EEOC 2013, Employment Law 2014, FMLA and ADA Compliance 2014, Wellness Programs and Healthcare Reform-Equifax 2013,

HR Investigations 2012, OSHA, Workers Compensation-Gallagher Bassett 2011, Advanced Internet Recruitment Strategies (AIRS) I

& II, 2000, FLSA Compliance & Litigation, 2002, Job and Career Coaching 2002, TAHRA Annual Employment Law Seminar 2006-

2012, Lean Manufacturing 101

EDUCATION

Southern Nazarene University, Bethany, Oklahoma

M. S. Management

Bartlesville Wesleyan College, Bartlesville, Oklahoma

B. S. Management of Human Resources

MEMBERSHIPS

Society for Human Resource Management, Member 1997 - Present, Tulsa Area Human Resource Association, Member 1994 -

Present, Tulsa Affiliate Susan G. Komen Board of Directors - Board Development 2010-2012

HONORS

Delta Mu Delta

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