Administrative Assistant

TYNESHA R. BROWN

**** ***** ****, ***. ****

Houston, Texas 77077

832-***-**** Cell

************@*****.***

www.linkedin.com/in/tyneshabrown

SUMMARY

A results driven professional with experience in administrative

support supplying streamlined and efficiently creative assistance to

Administrative staff as they provide managerial and fiscal oversight

to the organization.

TECHNICAL SKILLS

Proficient with Microsoft Office Suite (Word, Excel, and Powerpoint),

Lotus Notes (IBM Notes), Adobe, Blackbaud's TeamApproach and the

Internet. Fred Pryor Training Rewards Member.

QUALIFICATIONS

. Strong skills with various forms of communication

. Proven ability to work within a team and collaborate with other

departments and organizations

. Adaptability in evolving environments

. Problem solving using divergent and convergent thinking

. Engaged participator

. Resolving conflicts before and as they arise

EXPERIENCE

Covenant House Texas

Houston, Texas

April 2007-Present

Development Assistant

. Create and prepare mass correspondence

. Monitor donor files and drafts donor acknowledgements

. Prepare monthly and/or year-end donor reports

. Research organization donor histories and create reports from

Blackbaud's TeamApproach database system

. Process and batch monetary transactions, including credit card and

stock donations, to send to headquarters

. Supervise and instruct volunteers.

. Maintain system for tracking, analyzing, valuing and reporting in-kind

donations

. Research and respond to donor inquiries and requests

. Oversee, ordering, and maintenance of the inventory of supplies for

the Development and Public Relations Departments

. Coordinate and/or assist with meeting and events

. Performs any other duties deemed necessary

Receptionist

. Utilize a multi-line phone system to answer and direct phone

calls and other inquiries regarding CHT facilities, programs and

functions for internal and external personnel

. Greet and direct visitors to their respective destinations

. Prepare, send, receive and distribute incoming and outgoing mail

. Schedule deliveries and pickups via UPS, FedEx, and local

couriers

. Operate and maintain office equipment including copier, printer,

fax, and mail meter machine as well as monitor the inventory of

supplies for multiple departments

. Process and distribute AP for the Finance Department

. Support Executive Assistant to CEO, Directors and other

administrative staff in various tasks and projects

Westaff

Houston, Texas

December 2006-April 2007

Receptionist

. Utilize a multi-line phone system to answer and direct phone calls

and other inquiries for internal and external personnel

. Greet and direct visitors to their respective destinations

. Prepare, send, receive and distribute incoming and outgoing mail

. Schedule deliveries and pickups via UPS, FedEx, and local couriers

. Operate and maintain office equipment including copier, printer,

fax and mail meter machine as well as monitor the inventory of

supplies for multiple departments

. Supported Executive Assistant to CEO, Directors and other

administrative staff in various tasks and projects

Alliance Temporary Services

Houston, Texas

September 2006-November 2007

Receptionist (Temp)

. Utilize a multi-line phone system to answer and direct phone calls

and other inquiries for internal and external personnel

. Greet and direct visitors to their respective destinations

. Prepare, send, receive and distribute incoming and outgoing mail

. Schedule deliveries and pickups via UPS, FedEx and local couriers

. Operate and maintain office equipment including copier, printer,

fax, and mail meter machine as well as monitor the inventory of

supplies for multiple departments

Infocision Management Corporation

Austintown, Ohio

2006

Communicator

. Responsible for handling high volume incoming and outgoing customer

service calls to assist fundraising efforts and garner support

. Complete phone inquiries and product sales

. Enhance donor relations and de-escalate irate customers through

quality service and conflict resolution skills

. Follow scripted programs

. Attend and contribute to mandatory team meetings

Kaufmann's Department Store

Boardman, Ohio

2005

Sales Associate (Commissioned Seasonal)

. Conduct and return transactions

. De-escalate discord through quality service and conflict resolution

. Maintain and monitor sales floor displays and overall appearance

. Complete phone inquiries and sales

. Operate computerized register and markdown pricing equipment

Gateways to Better Living

Austintown, Ohio

1997- 2004

Habilitation Specialist

. Assist clients to develop proper communication, anger management

and conflict resolution skills

. Maintain appropriate documentation for client progress in

organization programs through case notes

. Provide personal care and habilitation services to MR/DD clientele

. Distribute medications to clients

. Transport clients to various appointments and other destinations

EDUCATION

Houston Community College-Northwest Campus

Houston, Texas

(2013-2014)

Business Administration (Accumulated GPA 3.32)

. Associate of Arts Degree

. Completed December 2014

. National Society of Collegiate Scholars (Inducted Fall 2014)

Kent State University-Trumbull Campus

Warren, Ohio

(2004- 2006)

Fashion Merchandising (Major GPA 4.0; Accumulated GPA 3.57)

. National Collegiate Scholars Honors Society (Spring 2006)

. Hulda H. Graham-Smith Academic Achievement Award (Spring 2005)

. Dean's List (Fall 2004)

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