Customer Service High School
Resume:
Kristal E. Cook
Aiken, SC 29801
***********@*******.***
Objective
Seeking an opportunity in an established business in which current administrative skills can be utilized while
building a career that combines administration, marketing and customer service.
Qualifications
• All previous employment has involved a heavy emphasis on customer service
• Organized and efficient
• Excellent computer skills: MS Word, MS Outlook, MS Excel and MS PowerPoint
School
• Fort Dorchester High School 2002-2006
o Diploma
• Trident Technical College -Current
o Associate in Accounting
Work History
• Frank C. Sparacino, DDS 2006-2008
o Chairside Assistant
o Office Administrator
o Responsible for sterilization of instruments/rooms
o Responsible for verifying/processing insurance claims
o Month End Reporting
o Daily Deposits and Write-Offs
o Billing and Collections
• Blue Cross Blue Shield of South Carolina 2008-2010
o Member services for Medicare Advantage Plans
o Quote benefits to members and assist with plan questions
o Explain and adjust medical claims
• Jolin Enterprises 2010 – May 2015
o Responsible for Reception Desk in a high-traffic, multi-entity headquarters office
o Coordinate meeting times and Calendars on owners’ behalf
o Answer queries both in person and phone call-ins
o Maintain the in and out time muster of visitors
o Create Marketing Flyers, Special Event Notices, Distribute Materials among multiple stores/offices
o Provide clerical and administrative support to management
o Assist multiple departments with Filing, General Administrative Requests
o Sort and Deliver Mail, Incoming Inter-Office Deliveries, and Exchange of In-Store Goods for
Owners
o Order Supplies, Account for Supply Expenses
o Create Correspondence and Handle Mass Mailings
o Track Check Stock and Deposit Slip inventory and send to stores as needed
o Collect rent from tenants and request repairs
References
Upon Request
Contact this candidate