Customer Service Management

George Muckle III

***-** ***** ******,

Residence: 718-***-****

Laurelton N.Y. 11413

Primary

Contact- Mobile: 516-425-

0957

Email:

*************@*****.***

Education Nassau Community College, Garden

City, NY

New York

Institute of Technology, Old Westbury, NY

COMPUTER SKILLS Proficient in Oracle, Microsoft Excel

7.0, Microsoft Word Quick Books, SAP, Surety Bonds

System, and ePRS System, Accurint, Lexis and CBC

Skiptracing systems.

EXPERIENCE Pall Corporation, Port

Washington, N.Y.

(March, 2015 - APRIL, 2015) Accounts Receivable Cash Application

Specialist, (CONSULTANT)

. Lockbox posting customer payments by check, ACH,

Wire, Credit Card, Virtual lockbox deposit and

Misc. Non A/R Deposits with JE Upload spreadsheets.

Includes USA and Canada.

. Collector and Customer Service contact for payment

related issues and dispute resolution.

. Work with customers and collectors on resolving

unapplied payments to post to receivable.

Lovell

Safety Management - New York, NY

(May, 2014 - July 2014)

Accounts Receivable / Collection, (CONSULTANT)

. Responsible for cash application/payment posting,

researching and reconciling accounts,

billing/invoicing, issuing credits, monitoring

aging reports and collection of past due accounts

receivable.

. Create and maintain credit history files, document

daily collections activity, research account disputes

and billing discrepancies, and identify delinquent

Accounts which may require additional collection

effort.

. Work with insurance companies, underwriters /

adjusters, Policy Holders and NY State Insurance Fund

to collect outstanding monies.

. Perform day to day financial transactions including

verifying, classifying, computing, posting and

recording accounts receivable data.

. Make customer collection calls and send emails.

Identify any reasons for non-payment and develop

plans with supervisor on how to resolve.

. Analyze deductions and credits in customer accounts,

identifying items to net, items to follow-up with

customer, and items requiring potential write-off.

. Posts customer payments by recording cash, checks,

and credit card transactions.

. Posts revenues by verifying and entering transactions

form lock box and local deposits.

. Log any live checks received in the office and

transmit to lockbox.

. Accounts Receivable analysis and reporting.

. Generate AR aging reports and identify critical

issues.

Century Fasteners

Corporation -Elmhurst, NY

(Oct 2013 - Dec 2013) Credit Manager

. Accountable for the entire credit granting process,

including the consistent application of a credit

policy, periodic credit reviews of existing

customers, and the assessment of the creditworthiness

of potential customers.

GEORGE MUCKLE PAGE:

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. Initiated and implemented a (Ad hoc Credit On Account

Project) and developed and executed a progressive and

effective plan and strategies that resolved and

reduced over (One hundred thousand) of Unapplied /

Misapplied, On Account Payments, other discrepancies

for customer accounts.

. Educated and provided the accounts receivable team

with tools, information and a streamline approached

to effectively research discrepancies and credit /

debit memos to accurately process, issue and post

credits / debits to customer accounts as necessary.

. Lead and motivated the corporate and nine (9)

branches accounts receivable and collection team to

achieve collection targets.

. Introduce and evolve effective reporting and

assessment tools to proactively identify problem

areas and customers that reduced exposure to

potential bad debt.

. The Enforcement of the "Stop List" or "Credit on

Hold" of supply of goods and services to customers.

. The reporting to the CFO on a weekly basis the

outstanding accounts and customer collections

including cash forecasts.

FEGS Health and

Human Services- Hempstead, NY

(July 2013 -Sept 2013) Volunteer- Billing

Specialist

. Perform efficient and accurate billing for services

rendered and monitor all related systems and audit

controls to ensure eligibility and program /

contractual compliance.

. Compiled, monitored, and resolved discrepancies

relating to data on billable activities using

computer-based systems.

. Analyzed billing information and correlated data into

workable spreadsheets.

. Administered company corrective actions procedures to

fix program errors.

The Law Firm:

Daniels & Norelli- Carle Place

(Oct 2010 - Oct 2011) Legal

Collections

. Responsible for the follow-up and collection on pre-

legal, legal and judgment accounts.

. Utilize asset locating, skip tracing techniques and

collection practices to secure payment of outstanding

debt.

. Negotiated settlement agreements and stipulation

payment plans with debtors and major financial

institutions (Banks, Mortgage Co, Title Co,

Accountants, Attorneys, etc.).

. Process and taken appropriate action on Information

Subpoenas, Restraint Notices and Transcripts for

property liens.

. Work with marshals and sheriff offices for service

of; 1.) Summons & compliant, 2.) Income execution at

place of employment for garnishment, 3.) Property

Execution on bank accounts for restraint and

collection of debt.

Chartis

Insurance (Previous: AIG) - Metro-Tech Brooklyn, NY

(Jan, 2009 - Sept2010) Collections Analyst

. Responsible for collections on insurance premium open

receivables balances.

. The reconciliation of balances on medium to large

business accounts.

. Account Management for three (3) profit centers

handling the collection of past due accounts (30days

and older), reconciling complex: additional,

earned and return premium accounts, surety bonds,

customer dispute resolution - verbal and written and

following up with brokers and underwriters on all

disputed balances.

. Work to resolution and provide account status (Aged

Receivables, Credit Suspense and Stand Alone Cash

Reports) on a weekly and monthly basis for all client

accounts to senior management for the allowance and

calculation of Bad Debt Analyst Reporting.

. Process financial adjustments (cash transfers, write-

offs and unidentified / unapplied checks).

. Research and resolve miscellaneous Lockbox problems

(e.g. missing checks, checks not payable to the

company and incorrect deposit amounts).

. Liaise with the Cash Application Unit for allocation

of monies.

. Complete and submit credit memos for refunds process

liaising with the Treasury Unit.

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The Princeton

Review - New York, NY

(Oct 2005 - Sept 2008) Senior Collections Analyst

. Responsible for the collection of open receivable

balances for five (5) distinct corporate business

lines that include: Admission Services, K12,

Institutional, Retail Test Preparation and Embark

Online Application Admission Service.

. Managed 45 sites handling over nine hundred accounts

with an average invoice billed amount range from one

hundred thousand dollars to ten million dollars and

contract billings totaling ninety million dollars

plus) annually.

. Provided collection status on a daily and monthly

basis for client accounts to senior management for

the allowance for calculation of Bad Debt Analyst

Reporting.

. Delivered Expected Cash Forecast Analysis and

Reporting to senior management.

. Responsible for Special Reconciliation Project that

resolved and reduced over (three hundred and fifty

thousand dollars) of Unapplied / Misapplied and On

Account Payments for client accounts.

. Handled and completed an assigned Special Audit

Project: The Sarbanes Oxley - testing, review,

compliance and audit assistance for the company

general auditor and staff.

. Administered placement and monitored management of

accounts for the company to outside collection

agencies.

. Trained and oversaw new collections employees.

Dun & Bradstreet

- New York, NY

(March 2005 - August 2005) Senior Collections

Analyst,(CONSULTANT)

. Account Management of two million dollar plus

portfolio.

. Responsibilities include the collection of past due

receivables by telephone and written correspondence

and to ensure prompt and accurate reimbursement.

. Handled (350) plus accounts with an average invoice

amount of (twenty five thousand dollars) for the

N.Y.S. Workers Compensation Board, N.Y.S.,

Disabilities Benefits Division & State Insurance Fund

accounts.

. Negotiated settlement agreements payment plans with

businesses operating in the State of New York.

Barnes & Noble -

Westbury, NY

(Jan 2005 - March 2005) Sales Audit,(CONSULTANT)

. Ensure figures, postings, and documents written by

accounting are properly coded and accurate.

. Verify records and transactions.

. Correct errors or make notations for other workers to

correct.

. Enter information from receipts into computers.

. Use computer software to input numbers.

JP Morgan Chase

Bank -Hicksville, NY

(April 2002 - July 2003) Collection Supervisor

. Supervised a call center staff of 10-40 collectors in

bankcard dialer operations; recruitment, training,

staffing, performance and discipline to fulfill

policies, goals & objectives. Managed and oversaw

workflow and quality of collections activity and

communicated and ensured the company policies,

procedures and practices.

. The review and analysis of daily, weekly and monthly

performance and production reports to insure that all

members consistently performed at expected levels and

that those results (KPI) Key Performance Indicators

goals and objectives were met.

Gotham & Hampton

Magazine (Niche Media) - New York, NY

(July 2001- March 2002) Credit & Collection Manager

. Directed and managed the day to day operations of the

credit & collection, accounts payable & receivable

departments ensuring compliance with Federal and

State Laws (FDCPA).

. Established collection policies and procedures and

managed all major collection efforts to maximize

recovery and liquidation rates.

. Developed and implemented a progressive and effective

credit & collection and dispute resolution system:

resulting in quicker conversion of accounts

receivable that lowered the (DSO) to company targets

and increased cash flow (35%). .

. Redesigned the credit application and sales contracts

in conjunction with the corporate attorney.

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