Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Ontario, Canada
Posted:
May 27, 2015

Contact this candidate

Resume:

JANET PASCUA

**** *** ******** ****.

Winnipeg, Manitoba R3N 1Z3

204-***-****

OBJECT IVE:

To obtain a position in a supportive environment where I can help the organization grow in

value, utilizing my experience, capabilities and abilities.

SKILLS:

• Excellent communication skills that will help me to communicate with customers and

workers.

• Able to register all the daily account in register form.

• Excellent ability to wri te, count and read the documentation.

• P roficient with computer li terate such as Microsoft Word, M icrosoft Excel, Power point

and Internet.

• Responsible for other duties as assigned.

WORK H ISTORY:

Assistant Store Manager – Cashiering

Robinsons Supermarket Corp.

June 2013 – January 2014

• Ensure that all cashiers and baggers are properly t rained and knowledgeable of all

s tandard work procedure in the performance of their function.

• Ensure that all front end personnel renders excellent customer service at all t imes.

• Handles all customer related concerns effectively.

• I mplement security control measures at all t imes.

• Ensure that all collections are properly accounted and deposited.

• Ensure t imely submission of accurate cashiering reports.

• Ensure proper implementation of store’s promo activities.

Cashiering Supervisor – Operations

Robinsons Supermarket Corp.

September 2009 – May 2013

• Ensure that all cashiers, baggers and information clerk are properly t rained and knows all

s tandard work procedures required in the performance of their function.

• Ensure that all cashiers handle all t ransactions swiftly to avoid long lines while ensuring

accuracy of t ransaction and process entries.

• Ensure proper scheduling of cashiers; no unnecessary closing of terminals during peak

hours.

• Ensure immediate feedback and action during POS machine t rouble, breakdown and

u navailabili ty of backlines.

• Ensure the proper issuance of official receipts (OR) and ensures the availability of OR for

use at the selling f loor from which payments collected at the store level is properly

t ransacted.

• Ensure proper handling of lost and found i tems in the selling area.

G rade I I I Teacher

Graceland Saviour’s I nstitution, I nc.

June 2009 – August 2009

• Handle classes with children aged between eight and nine. Plan, organize and implement

an appropriate inst ructional program in a learning environment that guides and encourage

s tudents to develop and fulfill their academic potential.

Nursery Teacher

Graceland Saviour’s I nstitution, I nc.

June 2007 – May 2009

• Handle classes with children aged between three and four. Responsible for developing and

i mplementing work schemes and lesson plans in line with the requirements of the early

years foundation stage. This involves motivating children to learn and imaginatively using

resources in order to facilitate environment in which the child can learn. Build and

maintain relationships with parents/guardians to fur ther support pupils. Record

observations and summarize the children’s achievements. To focus on optimum child

development and preparation for a successful t ransition to primary school education.

Accounting Clerk

Four Jan Sales and Marketing Corp.

May 2004 – July 2005

• Perform any combination of following such as calculating, posting, and verifying duties to

obtain financial data for use in maintaining counting records.

• Compile and sort documents, such as invoices and checks, substantiating business

t ransactions.

• Verify and post details of business t ransactions, such as funds received and disbursed, and

totals accounts, using calculator or computer.

• Compute and records charges, refunds, cost of lost or damaged goods, freight charges,

rentals, and similar i tems.

• May reconcile bank statements.

• Assume responsibility for establishing and maintaining effective communication and

coordination with company personnel and with management.

EDUCAT ION:

Professional Education

Mariano Marcos State University

April 2007

Bachelor of Science in Business Administration

Major in Ent repreneurship Accounting

Mariano Marcos State University

April 2002

REFERENCES:

On request



Contact this candidate