Customer Service Manager
Resume:
JANET PASCUA
Winnipeg, Manitoba R3N 1Z3
OBJECT IVE:
To obtain a position in a supportive environment where I can help the organization grow in
value, utilizing my experience, capabilities and abilities.
SKILLS:
• Excellent communication skills that will help me to communicate with customers and
workers.
• Able to register all the daily account in register form.
• Excellent ability to wri te, count and read the documentation.
• P roficient with computer li terate such as Microsoft Word, M icrosoft Excel, Power point
and Internet.
• Responsible for other duties as assigned.
WORK H ISTORY:
Assistant Store Manager – Cashiering
Robinsons Supermarket Corp.
June 2013 – January 2014
• Ensure that all cashiers and baggers are properly t rained and knowledgeable of all
s tandard work procedure in the performance of their function.
• Ensure that all front end personnel renders excellent customer service at all t imes.
• Handles all customer related concerns effectively.
• I mplement security control measures at all t imes.
• Ensure that all collections are properly accounted and deposited.
• Ensure t imely submission of accurate cashiering reports.
• Ensure proper implementation of store’s promo activities.
Cashiering Supervisor – Operations
Robinsons Supermarket Corp.
September 2009 – May 2013
• Ensure that all cashiers, baggers and information clerk are properly t rained and knows all
s tandard work procedures required in the performance of their function.
• Ensure that all cashiers handle all t ransactions swiftly to avoid long lines while ensuring
accuracy of t ransaction and process entries.
• Ensure proper scheduling of cashiers; no unnecessary closing of terminals during peak
hours.
• Ensure immediate feedback and action during POS machine t rouble, breakdown and
u navailabili ty of backlines.
• Ensure the proper issuance of official receipts (OR) and ensures the availability of OR for
use at the selling f loor from which payments collected at the store level is properly
t ransacted.
• Ensure proper handling of lost and found i tems in the selling area.
G rade I I I Teacher
Graceland Saviour’s I nstitution, I nc.
June 2009 – August 2009
• Handle classes with children aged between eight and nine. Plan, organize and implement
an appropriate inst ructional program in a learning environment that guides and encourage
s tudents to develop and fulfill their academic potential.
Nursery Teacher
Graceland Saviour’s I nstitution, I nc.
June 2007 – May 2009
• Handle classes with children aged between three and four. Responsible for developing and
i mplementing work schemes and lesson plans in line with the requirements of the early
years foundation stage. This involves motivating children to learn and imaginatively using
resources in order to facilitate environment in which the child can learn. Build and
maintain relationships with parents/guardians to fur ther support pupils. Record
observations and summarize the children’s achievements. To focus on optimum child
development and preparation for a successful t ransition to primary school education.
Accounting Clerk
Four Jan Sales and Marketing Corp.
May 2004 – July 2005
• Perform any combination of following such as calculating, posting, and verifying duties to
obtain financial data for use in maintaining counting records.
• Compile and sort documents, such as invoices and checks, substantiating business
t ransactions.
• Verify and post details of business t ransactions, such as funds received and disbursed, and
totals accounts, using calculator or computer.
• Compute and records charges, refunds, cost of lost or damaged goods, freight charges,
rentals, and similar i tems.
• May reconcile bank statements.
• Assume responsibility for establishing and maintaining effective communication and
coordination with company personnel and with management.
EDUCAT ION:
Professional Education
Mariano Marcos State University
April 2007
Bachelor of Science in Business Administration
Major in Ent repreneurship Accounting
Mariano Marcos State University
April 2002
REFERENCES:
On request
Contact this candidate