Post Job Free

Resume

Sign in

Customer Service Management

Location:
Macon, GA
Posted:
May 27, 2015

Contact this candidate

Resume:

LYNCETTA COLEMAN

Georgia

678-***-****

acpwpo@r.postjobfree.com

[SKILLS]

* Great attention to detail

* Excellent people and customer service skills

* Time-management skills

* Ability to work in a fast-paced environment and remain calm while doing so

* Good leadership skills

* Able to accept criticism

* Good decision-making and problem-solving skills

[WORK EXPERIENCE]

03/2014 - 04/2015

Team Lead House Cleaner Atlanta Cleaning Source Atlanta, GA

* Performed daily inspection of facility and equipment

* Interacted daily with clients and the general public to impart knowledge of services and products

* Coached employees, documented training records, analyzed quality issues, identified training needs, and utilized available resources to make sure specific training requirements were met

* Served as the go-to person, continually sought out by leader and peers throughout the organization for advice and expertise.

07/2012 - 03/2014

Supervisor Claxton Poultry Claxton, GA

* Led and managed team of 40 Production Associates in processing and sanitation.

* Streamlined workflows, productivity levels, and procedures; enhanced overall quality assurance.

* Responsible for inventory check, stocking and maintaining a clean and safe work environment.

* Prepared and submitted weekly and monthly reports to upper management.

* Training:Coached employees, documented training records, analyzed quality issues, identified training needs, and utilized available resources to make sure specific training requirements were met.

08/2009 - 06/2012

Team Lead The Vincint Group/Tyson Foods Vienna, GA

* Performed the role of functional Area Leader for Sanitation Manager and production functional areas.

* Made recommendations to organization leaders on how to improve operations by streamlining processes, eliminating waste, and enhancing employee training.

* Worked cross-functionally to retain the high customer satisfaction standards, motivated team members, and drove operational excellence.

* Lead employee meetings and prepared written reports of findings. Stand-in for supervisor as required.

* Completed all assignments on time in extremely fast-paced, high-pressure environment.

02/2007 - 07/2009

Sanitation Worker Tyson Foods Vienna, GA

* Ensured food sanitation service standards were met, resolved complaints in a courteous manner, and worked side by side with staff to train and model appropriate sanitation standards.

* Conducted routine inspections for equipment safety and maintained exceptional quality regulations and gained knowledge of food processing sanitation procedures.

* Maintained high standards of quality control, hygiene, and health safety.

* Responsible for inventory check and maintaining a clean and safe work environment.

* Placed an emphasis on maintaining a sanitary and clean Department.

08/2004 - 01/2007

Production Worker Siemens Energy & Automation Tucker, GA

* Facility is a 25,000 square ft. distribution and integration and manufacturing center.

* Print back order reports on a weekly basis.

* Familiar with the ordering system and processes within the Assembly Department.

* Built strong relationships with team members and management.

* Places an emphasis on maintaining a sanitary and clean Department.

* Achieved a 99.8% order accuracy through packing enhancements.

* Instrumental in successfully meeting all critical and stringent deadlines.

* Recognized by management for advanced skill level and efficiency

[EDUCATION]

2014 - 2015

Communications

American Public University, Charlestown, West Virginia



Contact this candidate