Customer Service Management
Resume:
LYNCETTA COLEMAN
Georgia
*********@*****.***
[SKILLS]
* Great attention to detail
* Excellent people and customer service skills
* Time-management skills
* Ability to work in a fast-paced environment and remain calm while doing so
* Good leadership skills
* Able to accept criticism
* Good decision-making and problem-solving skills
[WORK EXPERIENCE]
03/2014 - 04/2015
Team Lead House Cleaner Atlanta Cleaning Source Atlanta, GA
* Performed daily inspection of facility and equipment
* Interacted daily with clients and the general public to impart knowledge of services and products
* Coached employees, documented training records, analyzed quality issues, identified training needs, and utilized available resources to make sure specific training requirements were met
* Served as the go-to person, continually sought out by leader and peers throughout the organization for advice and expertise.
07/2012 - 03/2014
Supervisor Claxton Poultry Claxton, GA
* Led and managed team of 40 Production Associates in processing and sanitation.
* Streamlined workflows, productivity levels, and procedures; enhanced overall quality assurance.
* Responsible for inventory check, stocking and maintaining a clean and safe work environment.
* Prepared and submitted weekly and monthly reports to upper management.
* Training:Coached employees, documented training records, analyzed quality issues, identified training needs, and utilized available resources to make sure specific training requirements were met.
08/2009 - 06/2012
Team Lead The Vincint Group/Tyson Foods Vienna, GA
* Performed the role of functional Area Leader for Sanitation Manager and production functional areas.
* Made recommendations to organization leaders on how to improve operations by streamlining processes, eliminating waste, and enhancing employee training.
* Worked cross-functionally to retain the high customer satisfaction standards, motivated team members, and drove operational excellence.
* Lead employee meetings and prepared written reports of findings. Stand-in for supervisor as required.
* Completed all assignments on time in extremely fast-paced, high-pressure environment.
02/2007 - 07/2009
Sanitation Worker Tyson Foods Vienna, GA
* Ensured food sanitation service standards were met, resolved complaints in a courteous manner, and worked side by side with staff to train and model appropriate sanitation standards.
* Conducted routine inspections for equipment safety and maintained exceptional quality regulations and gained knowledge of food processing sanitation procedures.
* Maintained high standards of quality control, hygiene, and health safety.
* Responsible for inventory check and maintaining a clean and safe work environment.
* Placed an emphasis on maintaining a sanitary and clean Department.
08/2004 - 01/2007
Production Worker Siemens Energy & Automation Tucker, GA
* Facility is a 25,000 square ft. distribution and integration and manufacturing center.
* Print back order reports on a weekly basis.
* Familiar with the ordering system and processes within the Assembly Department.
* Built strong relationships with team members and management.
* Places an emphasis on maintaining a sanitary and clean Department.
* Achieved a 99.8% order accuracy through packing enhancements.
* Instrumental in successfully meeting all critical and stringent deadlines.
* Recognized by management for advanced skill level and efficiency
[EDUCATION]
2014 - 2015
Communications
American Public University, Charlestown, West Virginia
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