Service Customer

SIMON WONG Cell: 416-***-****

Email: *****.****.*@*****.***

Profile

Proficient and skilled Computer Electronics Professional with extensive experience in Service, Support and

Maintenance. Broad experiences in both technical and management roles. Strong sense of urgency and customer

service oriented focus. Areas of expertise include: Troubleshooting, diagnostics and components repairs, solder on

surface mount PCB of Analog and Digital circuitries, Consumer, Prosumer products Professional and Broadcast

products.

Technical Skills

o Diagnostic, troubleshoot down to component level repair on analog and digital circuitry for

Electronics and Electro-mechanics.

o Conducting highly complex diagnostic and operational tests.

o Installation and repair specialist with mechanical concepts knowledge

o Expertise & proficiency in MS Windows (Win XP, Vista, Win7, Win8) and MS Office Pro

o Experience in IT service, networking, OS upgrade, security patches,virus, maintenance and backups

o Experience W iring on CAT cable and A/V cable both in residential and commercial building

o 24V HVAC line, AC power wiring, copper and PVC pipe lines for pumping and air conditioner in

residential house

Experience

Sony of Canada.

Electronics Service Technician 2012- May 2015

Bench technician for Projector, IP camera, Computer/Laptop, DLSR, mirror-less camera,

prosumer /professional Camera, professional OLED monitor and broadcast product service

To use waveform / vector monitor, Serial component monitor, multiplex camera tester,

vibration tester, Aori centering equipment, shutter tester, Optical Precisions Measurement

system, HIT i/o tester and other service jig to Diagnostic, troubleshoot and repair defective

circuitry to meet factory spec and highest professional service quality to those high end

product

Prepare estimate for defective none warranty product. Service work order update on SAP

system, part order, salvage parts, QA products.

Service in Eastern Distribution Center TV operation for defective TV repair/return, refurbishing,

dismantling, serial number purging, and reusable part salvaging, recycling or disposing.

Optimal Heating & Cooling Services, Richmond Hill

Field Install and Service Technician, part times 2010 – current

Installing and service of Furnaces, Air conditioners, water h eater, tank-less, Humidifiers, Gas

lines

To use vary type of tools like hammer drill, cutter, to bore some sizes of holes through wood,

concrete, cement, brick, or mortar studs and joists to install electrical wires, thermal control

wires, air intake pipe, exhaust pipe, gas pipe, chiller pipes for air conditioner and pumping pi

when install and service on HVAC products.

Etech Service Group, Toronto, ON

Self Employed 1998 – 2012

IT solutions for small office and clients business: Provided professional support via phone,

remote and on-site Consulting, installing, maintaining, troubleshoot and repairing office

hardware, software, network, printer, Fax, scanner and telecommunication equipment.

Internet, intranet setup, router, switcher, USB, HDMI, Coaxial and CAT cable wiring

Remote desktop use TeamViewer, VNC and Microsoft Remote Desktop.

Video wall Project for client: Use Extron matrix switcher, NEC video projectors, Draper

projector screen, Computers video interfaces, composite/component/VGA-video scan

converter, NTSC/PAL converters to design a video wall with 2x4 (8x 80” screens) array.

Prepare network/system diagrams and Blue print, documentation, on-site VGA, component,

composite cable, AV cable and computer RS323 cable wiring to control Extron matrix box.

Install and support for Telecom Control Centre Operation Room in China, Beijing.

Trip Management System for travel agency project: Designed a Trip Manage System by use

Microsoft Access to handle all customer info, trip routing, forms, reports and utilities modules

for ongoing use by travel agency, for their manifest, booking, and real time information

interaction with their main office network and brand offices.

Videophase Ltd., Markham, ON

Electronics fields Service Technician, 2005-2012

In-home TV Service Technician to received service call dispatched and call customer to

scheduler service

Bench technician with same duties as the last technician job role

Resolved office computer hardware and software issues such as: server, workstation, OS,

networking, printing, installation service portal, ServW eb, Sony Assist, office management

software like Service Attendant

Electron-Serve Depot, Toronto, ON

Technician / Tech Leader/ Manager/company partners, 1986 - 2005

Tech leader roles: Supervised between 2 to10 Electronic Service Technicians ensuring

superior customer service, technical issue and team efficiency

Technician roles: On-bench and in-home service repairs on TV, projector, professional

monitor, Betamax, U-Matic, VHS, VCR, AV products, camcorder, camera, telephone,

computers, fax, printer, microwave, copier, UPS power bank and other analog and digital

circuit board from other telecommunication industrial

By using wide range of measuring equipment such as multi-meter, digital oscilloscopes,

waveform/vector scope, digital logic analyzer, telephone analyzer, RF/signal generator,

patterns generator. Diagnostic, troubleshoot and repair defective circuitry to meet factory spec

and highest service quality and quantity in timely manner

Admin roles: Customer service for front counter and phone, Service call dispatch, Parts

sourcing, PO order/receiving, inventory, service work order invoicing and warranty claims

Setup computer program script for auto part order and warranty claim with patch import from

ServicePlus to Sony, Panasonic, JVC, Kenwood, others manufactures and Extended W arranty

Company

Resolved office equipment issue with upgraded, installed and maintained computer hardware,

software, network structures, office phone equipment, fax, printer, copier, router, network

switch, modem, KVS switch, for office flawlessly operated.

Manager roles: Maintained long-standing service contracts with BestBuy, Future Shop, The

Bay, Sears, Costco and many other retailers’ warehouses, distributions centers and their after-

sale services

Education

CompTIA: A+ Certification

The World Correspondence School (Hong Kong): Computing Basic and Theory

Humber College (Toronto): Logic 1 - 2, Microcomputer System 1 - 2, Operation System

Tai Wah Electronic Institute (Hong Kong): Industrial Electronics Technical and Practical

Polytechnic Training Centre of the Association of Patriotic Intellectuals (Vietnam):

Logic Circuitry and Basic Relationships

Television Station of Ho Chi Minh City (Vietnam): Broadcast Color TV, Camera Theory, Radio and

Television Repair

W orker's Federation at the Administrative District 11 Ho Chi Minh City (Vietnam): Radio and

Television Set Repair.

Seminars & Training: Aiwa, Akai, Canon, Electro-home, Hitachi, Kenwood, Mitsubishi, NEC,

Panasonic, Pioneer, Sanyo, Sony, Zenith.

Other language: Cantonese, Mandarin, Vietnamese.

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