RALPH D. NESBITT
*** ********* **., ********, ********** 92011
*********@*********.***
SUMMARY
System Administrator and Application Developer with twenty seven years experience on a broad range of platforms
and operating systems. Expert at taking either written or verbal description of problem and implementing an effective
solution. Strong ability to quickly understand new concepts or requirements and implement viable solutions in a very
short time frame. Extensive experience conducting classes on various computer topics.
TECHNICAL SKILLS
Windows XP, Windows 7, Windows 8
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio
Microsoft Access, Microsoft SQL, Microsoft Visual Basic
Oracle RDBMS, Oracle SQL*Plus, Oracle PL/SQL, Oracle Application Express
SAP, SAP Net Weaver Data Warehouse
EDUCATION
B.S., Computer Science, University of New Mexico, Albuquerque, New Mexico
B.S., Mechanical Engineering, University of New Mexico, Albuquerque, New Mexico
PROFESSIONAL EXPERIENCE
Radisys, San Diego, CA 2005 - Present
Senior Quality Database Engineer
Responsible for the maintenance of Quality databases, data analysis, and Quality metrics reporting.
• Maintained and upgraded databases that collect and analyze data for Quality Trends, Factory Yields, Supplier
Quality, Defect Paretos, and Nonconformance data, to ensure compliance with company quality standards.
• Supported Quality Improvement and Warranty reduction team activities by providing detailed data analysis.
• Interface with and extract data from other company databases (ERP, PDM, etc.) to support Quality analysis
and reporting.
• Trained and supported users with inputting data and creating reports.
• Work with Director of Quality and Senior Manager of Corporate IT to assure interface with other company
systems, compliance with ISO requirements, and to plan for future features and storage requirements.
• Project Manager for upgrades to Operations department mission critical software. Managed and scheduled all
budget and contractor issues.
HSBC Automotive Finance Group, San Diego, CA 2000 - 2005
Senior Database Developer
As Senior Business Information Developer for Automotive Finance Group of Hong Kong Shanghai Banking Company
(HSBC) worked directly with business users to develop report requirements and establish department reporting
project objectives. Worked independently to create report applications using SQL and Microsoft Visual Basic.
• Developed program code and methods for automating report generation. Automation of report creation reduced
time spent each day creating and disseminating reports to end-users.
• Used Crystal Reports, Actuate, or electronic file format such as Excel or Word as end user requirements may
dictate to create professional accurate reports in a rapid fast paced environment.
• Accurately mapped and extracted data elements from multiple data sources including Oracle, SQL Server, DB2
and Sybase databases.
• Created supporting documentation of business requirements, functional flow diagrams and specifications to
facilitate maintenance of programming projects.
Sony Electronics, San Diego, CA 1998 - 1999
System Administrator
DBA for IBM DB2 database and Unix System Administrator for IBM AIX. System Administrator for IBM's Product
Manager PDM System. Other responsibilities include, but not limited to, installing PC Client, creating web pages,
creating reports, conducting classes on how to use Product Manager, and solving end user problems.
RALPH D. NESBITT
• Maintained Product Manager at 100% availability over a 1-1/2 year time period.
• Wrote scripts in Perl to load product data from manufacturing database to Sony's Product Manager System.
Saved Configuration Management Department six man months of data entry work.
• Created web site for Configuration Management Department, which gave all personnel in company access to
forms and procedures used in manufacturing process.
• Created Engineering Change Report using Crystal Reports. This Engineering Change Report greatly simplified
the process of retrieving and printing information related to Engineering Changes.
• Wrote new install script for Product Manager Client using Wise Installer, which simplified and reduced total time of
install.
Excalibur Technologies, Carlsbad, CA 1995 - 1997
Technical Support Engineer
Answered questions via telephone help-line for Excalibur's text retrieval and Internet products. Problem resolutions
included, but not limited to, initial installation and setup of products and calls to multiple C libraries included in product
APIs. Performed day to day maintenance of seven Unix Workstations.
• Consistently maintained one of the highest turnaround rates for customer calls.
• Maintained Product License Software and Oracle database, resulting in timely delivery of software product
licenses to new purchasers of software product.
• First technical support engineer in Technical Support Group to transition to new RetrievalWare products. This
helped company transition from old to new product line.
Motorola Ceramics Product Division, Albuquerque, New Mexico 1992 - 1995
System Administrator
Responsible for helping to maintain 15 Hewlett Packard 9000/700 Series Workstations connected via TCP/IP, running
HPUX-10 and HPVue. Installed new hardware and software on the network. Assisted users with day-to-day
problems.
• Installed and performed initial setup of fax software allowing end users to view and send faxes from their desktop.
• Wrote Korn Shell scripts to allow users of character terminals to use fax system.
• Developed training courses for HPVue and VI Editor. Trained 150 people over six-month period.
Reference Software, Albuquerque, New Mexico 1991 - 1992
Software Engineer
Designed and wrote applications in C, using the Macintosh Programmers ToolBox. Maintained and modified existing
code written in C and XVT Portability Toolkit.
• Design complex user interface for a Macintosh based grammar and style checker and implemented in C, using
the Macintosh Programmers ToolBox. Grammar and style checker was subsequently delivered to Microsoft on
time and within budget for use with French version of Microsoft Word.
Contractor for tenants of Kirtland AFB, Kirtland AFB, Albuquerque, NM 1986 – 1991
Software Engineer/Programmer/Analyst
Member of team writing simulations of algorithms for voice compression and speaker recognition projects on
Macintosh II Computer in C and the Macintosh Toolbox. Worked on large-scale discrete event simulation programs for
ground-based anti-satellite weapon systems on MicroVAX II in FORTRAN under VMS and Cray II Supercomputer.
Wrote simulation codes for detection and tracking of space vehicle re-entering the Earth’s atmosphere on MicroVAX II
in FORTRAN. Duties included answering questions via telephone help-line, writing user documentation, and teaching
introductory classes for Unix on Cray II Supercomputer.
• Key person for resolving questions related to NASTRAN and PATRAN finite element analysis software.
• Was assigned and completed code critical to project for generalized pattern recognition algorithms.
• Designed and wrote interactive application for specifying parameters of large deformable mirrors. This application
simplified process of specifying mirror parameters.
United States Navy 1981 – 1986
Lieutenant
Designated Naval Aviator, flying A-6E “Intruder” Aircraft. Received a Top Secret security clearance and honorable
discharge.