Project Manager Management

Lissa Kurtz

PROJECT MANAGER -

** **** ***** ******** ******* life-cycle from start to finish; ideation,

requirements gathering, scheduling, execution, testing, deployment and

postmortem in Retail, HR, and start-up operations

Cost-conscious expert in assessing, planning, and streamlining processes to

successfully complete project goals while honoring predetermined

constraints in any industry. Keen understanding of business priorities,

genuine team player committed to managing operations and projects

flawlessly while contributing to revenue-producing activities.

Areas of Expertise:

Client/Staff Training Risk Management Upgrades & Deployments

Project Management Benefits Administration Legal Compliance

Methodologies

Change Management Resource Management Vendor Selection

Mergers & Acquisitions Re-Organizing Streamlining Processes

Departments

PROFESSIONAL EXPERIENCE:

Northwestern Mutual 6/14 to Present

Project Manager

Selected Accomplishments:

Using Agile methodology; managed multiple projects and teams for the

Multicultural roll-out beginning with Hispanic Market. This includes

translation of brochures and documentation used by field sales reps

approved by Compliance and the FCC.

Implemented the strategy for a Spanish Lexicon to translate inter-company

emails and escalate where appropriate. Testing and implementation done

within the Lexicon as well as the cloud.

Formed the committee for Employee Resource Groups in each market.

(Hispanic, African American, Women and LGBT)

Assisted in the design of Cultural Competency training and Cultural Bias

for all network offices involved in Hispanic and African American pilot

expansion.

Completed Discovery phase and began Foundational phase of the African

American Market roll out. Submitted strategy for upcoming markets; Women

and LGBT.

Subject Matter Expert for Lync roll-out and training for the Diversity and

Inclusion department and all project related business areas.

Job Duties:

Master project plan across Diversity & Inclusion and pertinent business

areas to ensure deliverables, scope and budget were met.

Created SharePoint process for Adoption & Feedback from field to track

success of program.

Provided training and change management on new platforms, systems and

lexicon.

Presented requirements and recommendations incorporated with needs to

Leadership for approval.

Responsible for weekly and monthly status reports for core and executive

leadership.

Abbvie 3/14 to 6/14

Project Manager (short term project)

Selected Accomplishments:

Managed data migration separation to move Abbott.com to AbbVie.net for US

IT Commercial Ops division.

Coordinated efforts for existing processes, Schemas and Scripts with third

party vendors, technical contacts and application owners for all

migrations.

Conducted planning and operational readiness assessments to provide an

effective transition into new location.

Tracked all aspects of the move groups, scope confirmations and application

procedures for physical to virtual.

Designed marketing tools and banners for project kickoff through

completion.

Job Duties:

Outlook Exchange subject matter expert and facilitator for all of US IT

Commercial Operations migrating from Abbott.com to AbbVie.net.

Coordinated requirements gathering, integrative thinking, process

definition, and deployment of business requirements to information systems

and all application owners.

Created SharePoint Site for project and Subject Matter Expert for

SharePoint Team to input Best Practices for Site templates.

Managed matrixed resources and related relationships within each functional

area

Walgreen's 12/12 to 1/14

Project Manager-HR PMO

Selected Accomplishments:

Implemented Occupational Health & Safety System for 250,000 employees for

OSHA and G/L tracking.

Organized team within HR PMO to test and train for deployment of SharePoint

and Office365. This included Change Management, training, and trouble

shooting with end users.

Partnered with the Director of Diversity to locate a vendor and design

company wide Executive Level Diversity & Inclusion Councils. Facilitated a

two day course to all Executives in four different regions covering forty

states.

Managed process for year-end merit & bonus for 250,000 employees.

Synchronize the efforts of all major initiatives involving multiple groups

and departments.

Constructed a Workforce Planning Share Point site and process for Talent

Management. All HR Business Partners used this for the 2013 Organizational

Design as well as Workforce Planning completion.

Job Duties:

Share Point subject matter expert and facilitator for all of HR Shared

Services.

Guaranteed the attainment of key milestones by proactively tracking

metrics, milestones and project outputs by building WBS and weekly

communications with Business Owners and Stakeholders.

Liaison between Business Owners and IT on requirements, budget & time lines

for external vendors and for each major initiative. Created SOW and

managed vendor team.

Coordinated testing and QA for new vendors on Pay for Performance and

Performance Management..

Staples/Quill 1/12 to 11/12

Project Manager

Selected Accomplishments:

Designed and deployed a mass load system to increase merchandise placement

from 2,000 a year to 200,000 and a master goal of 1,000,000 our first year.

The achievement resulted in an additional 2 million in sales within four

months from the product added.

Built process on image correcting and securing the best content for all

products through a company in India.

Managed matrixed resources and related relationships within each functional

area, including the Merchandising department, Staples Team and Content Team

in India.

Standardized weekly communications and reports for all core teams and

stakeholders.

Job Duties:

Led a team of nine to design, document and implement Mass Load process on

multiple websites for Quill and Staples using project methodologies.

Synchronized the efforts of major initiatives involving multiple groups and

departments to design new web pages and catalog layouts for all new

products.

Partnered with vendors and in house photographers to procure products for

missing images.

Facilitated Excel, Access and Photo shop classes for all employees internal

and external.

Maintained continuous alignment of program scope with strategic business

objectives, and made recommendations to modify the program to enhance

effectiveness toward the business result of strategic intent.

Aspen Water

Project Manager 2/06 to 1/12

Selected Accomplishments:

Spearheaded the setup of the HR Department and national training function,

as well as processes, procedures and HR Management in 8 states.

Managed the installation and deployment of three new software systems with

Share Point and HR Diamond for time and attendance tracking, vacation and

paperless personnel files.

Coordinated the procurement and installation of Biometric time clocks in

all warehouses.

Utilized Share Point to carry out budget preparation, estimation and bids

along with producing various proposals, planning and necessary contracts.

Job Duties:

Coached mentored and led a team of twelve HR Managers and Administrators in

eight states.

Facilitated best hiring practices and management training that reduced

turnover and legal/compliance situations in excess of 50% within 6 months.

Deployed upgrade from Windows XP to Windows 7 in all eight states.

Created and managed trade shows, Marketing and store displays through-out

the US.

Worked directly with all customers to design their displays and/or

installations.

Managed the project to build PeopleSoft additions to bridge the gap for

specialized needs in two companies.

Owens & Minor, Inc.

Area Project Manager 1/04 to 2/06

Selected Accomplishments:

Located, designed and developed a new 80 million dollar distribution

center, including warehouse and offices, in excess of $270,000 under budget

upon completion.

Used Share Point to track our progress, budget, contractors, etc. It was

also necessary for us to bring in 48 employees from across the U.S. for

this move in order to continue deliveries to hospitals during the

relocation of the remaining product.

Directed the coordination of all implementation tasks involving third party

vendors as well as provide consultation to clients on system

implementation.

Managed installation of new T1 phone lines, PBX and upgrades to VOIP.

Installed all hardware and software for the Customer Service Department in

the new distribution center.

Job Duties:

In addition to ensuring employment compliance in 4 states, formulated

position statements and verified responses to charges made against company

as well as participated in EEOC/State Agency mediation and hearings.

Developed company-wide New Hire Training, benefits enrollment and Anti-

Harassment.

Trained additional areas on best practices and assisted with building new

distribution centers in 9 states.

ACS, Inc.

Area Acquisition Trainer/Project Coordinator 2/02 to 1/04

Selected Accomplishments:

Presented periodic Dashboard reports on the current program, future

opportunities, risk and client issues.

Responsible and accountable for the coordinated management of multiple

related projects directed toward strategic business and other

organizational objectives.

Writing training materials, documentation and conducting training classes

and new hire orientations used by staff and management nationwide.

Developed and executed all business plan strategies and documented all

acquisition issues and risks.

Used Project Management methodologies to ensure tracking and completion for

all acquired teams attended mandatory training for both company and legal

compliance.

Job Duties:

Coordinated performance evaluations for existing employees and assembled

evaluation packages for all acquisitions and/or RIF for the West Coast.

Pioneered innovative team building and cross-functional project management

techniques to expedite work flow, simplify processes and reduce operating

costs within my team of six.

Managed ramp ups for newly added customers by hiring 80 to 200 call center

employees at once.

ADDITIONAL ACCOMPLISHMENTS & TRAINING:

IMPACT LEARNING

Corporate Trainer for Team Building and Communications

"Getting to the Heart of Technical Support"

UNIVERSITY OF UTAH

PC TECHNICAL INSTITUTE, INC

PC Administrator

Certified by "Train your Trainer" and Expert for Microsoft Office Suite

(Excel, PowerPoint, Word, Microsoft Project, SharePoint, InfoPath)

Currently enrolled in A+ Certification for Networking and Security

Currently attending Windy City Flyers for Private Pilot License - ETA

Completion 2015

COURSES, SEMINARS & PROGRAMS:

Brassring/Microsoft Project/Planview/SAP/HTML/Dropbox/Google Drive/Photo

shop/Access/PeopleSoft/Project Management Methodologies/WindowsXP and 2000

Administrator/SharePoint/Mindmap

Taleo/Visio/Event Chain Methodology/Ace Project/HR Diamond/Project Master

Post Mortem Best Practice/Train the Trainer/Motivational Team

Building/Recruiting Perfectionist

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