Customer Service Data Entry
Resume:
Sharon Frye
**** **** ******* **** #****, Hiram, GA 30141
*********@***.***
Summary:
Proficient with front and back office of company operations and data entry of client, patient, customer information with knowledge and training of HIPPA compliance, training and development of staff for multiple client accounts. More than 19 years experience working in business office, floor and clinical environment settings, with focus on customer service and relations. Posses the necessary leadership to manage 30+ employees including training, setting goals that are meant in a timely manner, trouble shooting and problem resolutions, communication skills both verbal and written with employees and or other management team members. Conducting employee competency assessments, evaluations and reprimands. Setting up and conducting prospective new candidates for employment opportunities including interviews, hiring and terminations. Scheduling and managing daily tasks and duties with efficiency, monitor daily and weekly time and attendance, address attendance issues when needed and solutions. Experience computing weekly payroll, scheduling employee time off for vacations, short and long term leave of absence, filling out and filing employee, patient, customer incident and accident reports with HR or corporate offices. Computer Proficiency for variegated office networks, Ceridian, Microsoft Outlook, Microsoft Excel, Windows operating systems, All scripts, E-Labcorp, LCM and Care 360. Experienced in Environment, health and safety EHS training, OSHA compliance training, clean up and sterilization, billing insurance filing and collections by cash, check and credit cards. Organizing client account set up and closures, staff meetings and training, health fairs, forensic drug screen instructor, and collector of COC and DOT collections, COC Web programming. Paternity testing both blood and buccal swab, venipuncture, skin punctures both finger and heel.
Skills:
Accounting/Finance,Phlebotomy,Microsoft excel,Forensic Drug screen testing,COC and DOT Drug screening,Paternity testing,Billing,Shipping and Receiving,Specimen Processing,Touch System trainer,LCM,Care 360,E-Labcorp,EHS Training,Employee Health and Safety Booklet Complete,TB Precautions for Healthcare Complete,Healthcare - Other,Lexis-Nexis,Hazardous Waste,Other Teaching Proficiency,Microsoft Outlook,Microsoft Word,Management/Supervision,Cashiering,Collection Management,Quality Planning Processes,Quality Assurance (QA),OSHA Regulations
Employment History:
Supervisor Labcorp Aug2010 -Jun2013
Duties:Management of 30 plus employees, providing the necessary tools and training for skills, setting team and individual goals for employees and self. Completing deadlines in a timely and efficient manner. Create an even workflows, performance management competency assessments, annual reviews and evaluations. Working closely with HR for new candidates for hire, interviewing, hiring or reductions in force and terminations, daily monitor employees attendance and payroll, address attendance issues when needed. Scheduling of assignments and making sure all site areas are covered. Responsible for employee annual environment, health and safety EHS training and customer service. Mediating and negotiations of employee issues and conflict resolution. Performing supply audits, shipping, and receiving.
Teamlead Labcorp Aug2008 -Aug2010
Duties:Perform venipuncture and skin punctures on pediactrics and adults, COC and DOT drug screening, paternity and time testing, setup and breakdown of client company health fairs. Practice and train employee of PPE use, OSHA and safety, product ordering shipping and receiving. Assist supervisor with employee training and meetings, data entry and clerical duties. Setup new client accounts, at times program computer systems to be used.
Plebotomist Floater Labcorp Jan2002 -Aug2008
Duties:Perform venipuncture, skin punctures on pediactrics and adults, pre employment drug screenings, health fairs, paternity testing, data entry of patient demographics and tests to be performed, worked in patient services centers and doctors office or facilities setup for health fairs. Daily use of PPE and OSHA and safety practices.
Phlebotomist All Medical, Labcorp formerly Roche Biomedical Lab Jan1994 -Jan2002
Duties:Venipunctures and skin punctures on pediactric and adults, practicing daily use of PPE and OSHA safety. Performing time testing, paternity testing, transcribing written orders on a requisition or by computer data entry, ordering of supplies, shipping and receiving and monthly audits. Pre employment screenings COC and DOT.
Education History:
Greater Supervision Labcorp Corporate HR 2012 -2012
Phlebotomy and Basic EKG Draughon's College 1992 -1993
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