Assistant General Mgr./Customer Service Mgr./Executive Housekeeper

JEAN-PHILIPPE SALIB *******@*****.*** / ***-***-

5409

Curricuum Vitae (CV) 2152 Polynesia Circle – Henderson, NV. 89074

PROFESSIONAL SUMMARY

• Over 30 years of expertise in hotel management within the front and the back of house, vendor

relations, profit and loss management, and providing high standards for guest services operations

• Fluency in Spanish, French, and conversational Italian

• Recognized as an efficient manager and team player who generated significant growth in hotel

revenue and effectively motivated personnel to provide superior customer service

• Supervised various staff levels needed to maintain hotel properties ranging from 35 to 1,354 rooms

• Extensive Human Resource experience: hiring, training, mentoring, managing incentive programs,

payroll

• Sold and oversaw Banquet services, determining requirements, presenting proposals and quotes

• Regulated par levels via periodic inventories in line with budget requirements

• Produced managerial reports within all departments and conducted daily inspections of hotel property

• Computer expertise in various proprietary software including Word, Excel and Lotus format

EDUCATION

NEW YORK UNIVERSITY, A.A. - New York City, NY Hotel Management

CORNELL UNIVERSITY - Ithaca, NY Food and Beverage

Management

NORTHEASTERN UNIVERSITY - Boston, MA Hotel, Restaurant and Travel

Law

BROWN UNIVERSITY - Providence, RI Spanish Literature

BOSTON COLLEGE, B.A. - Chestnut Hill, MA Political Science

EMPLOYMENT

Executive Housekeeper 2015

PRIMM VALLEY RESORT AND SPA-Primm Valley, NV.

2,636 room property – staff accountability for over 200

• Assisted the Director of Housekeeping with duties at all 3 properties

• Oversaw the inventory for all 3 properties

• Brought up the level of cleanliness at Whiskie Pete’s.

• Maintained a rotation cleaning program to uphold hotel cleanliness

Executive Housekeeper 2011 - 2013

WESTIN BONAVENTURE - Los Angeles, CA / 4 Diamond Convention Hotel / Union Property

1,354 room property - staff accountability for 250 associates

• Assisted the Director of Housekeeping with daily duties of the Department

• Organized inventory system for ordering

Implemented linen par levels on floors

•

• Nominated Manager of the Quarter

Manager 2010

HOTEL SANTA FE - HACIENDA AND SPA - Santa Fe, NM / Privately owned upscale Native American

Resort

35 room property - staff accountability for 5 associates

• Managed the luxury section of the Hotel.

• Established and implemented hotel policies and procedures.

• Conceptualized and implemented concierge/tourist book for guests.

• Public Relations point person.

Executive Housekeeper 2009

ALBUQUERQUE MARRIOTT - Albuquerque, NM / Franchise (Columbia Sussex) / AAA 3 Diamond Hotel

411 rooms - staff accountability for 40 associates

• Managed all aspects of the Housekeeping Department

• Certified, trained, and taught an in-house course in Marriott customer service and relations.

• Strengthen quality performance levels by establishing higher standards and incentivizing staff

to increased guest satisfaction scores.

Assistant General Manager / Human Resources Coordinator 2007 - 2008

ALBUQUERQUE COURTYARD BY MARRIOTT - Albuquerque, NM / Marriott Managed / Airport

Property

146 rooms - staff accountability for 60 associates

• Assisted with all operational duties and participated in sales meetings

• Managed flawless front and back of the house operations ensuring high customer service

Director of Housekeeping 2006 - 2007

CHARLESTON MARRIOTT TOWN CENTER - Charleston, WV / Marriott Managed / AAA 3 Diamond

Hotel

351 rooms - staff accountability for 40 associates

Housekeeping Manager 2002 - 2006

ALBUQUERQUE MARRIOTT - Albuquerque, NM / Marriott Managed / Non Union Property

411 rooms - staff accountability for 40 associates

1988 - 2002

Assistant Housekeeping Manager

FURAMA HOTEL - Los Angeles, CA / Privately Owned / Non-union

Executive Housekeeper

HOLIDAY INN GATEWAY - Torrance, CA / Non-union

Front Desk Supervisor / Restaurant Supervisor / Housekeeping Manager

AIRPORT COURTYARD BY MARRIOTT - Los Angeles, CA / Marriott Managed /Airport Property

Assistant Room Service Manager

MA MAISON SOFITEL - Los Angeles, CA / ACCOR (International French Hotel Group) /4 Star Property

Room Service Supervisor

MARRIOTT DESERT SPRINGS RESORT - Palm Desert, CA / Marriott Managed /4 Star - 4 Diamond

Property

PROFESSIONAL DEVELOPMENT

Marriott Interviewer Certification / Refreshing Service / Budgeting / Engaging Hearts and Minds / Running a

Meeting / Business We Do / Foundations of Leadership / Effective Meetings / Service Excellence / Positive

Associate Relations / Ethics and Conduct / Myers-Briggs / Improving Communication in the Workplace

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