Lynn Sutphin
Atoka, TN * 8004
Home 901-***-****
Cell 901-***-****
lynnsutphinuitbigriver.net
SUMMARY OF QUALIFICATION: Over 30 years of experience in the management,
budgeting, and inventory control of commercial, medical and veterinary facilities. I have
expertise in the health and welfare of variety of animals, from domestic to exotic. I am
experienced in the use of Microsoft applications and other management and budgeting software.
EDUCATION/TRAINING:
John Ehret High School, New Orleans, LA, 1978
MiraCosta Community College, 1980
Palomar Community College, 1981-1982
SKILLS:
MS Office, Microsoft Word, Excel Spreadsheet, PowerPoint, Access
EMPLOYMENT:
Memphis Orthopedic Group,Memphis, TN
Doctor Assistant, May2004 - Present
Provide management and administrative support to the physican by scheduling surgeries
and procedures. I contacted patients to schedule appointments and follow-ups whenever
necessary. I contact and work with various medical insurance agencies to obtain the
proper paperwork to include precertifications, medicine, and authorization for
procedures. Also, I assist the physican in the treatment room by preparing the materials
necessary for physican to provide the treatment. When necessary I travel to other
locations to provide support to the physican. Once treatment is completed I insure that all
documentation is correct and in order and insure the correct coding is completed for
billing. Other duties include management of the front desk, greeting patients and
answering telephone, e-mails and patients questions.
University of Tennessee Pediatrics,Memphis, TN,
Medical Receptionist, May 2003 - May 2004
Managed a multi-physician office in which I was responsible for maintain patient
scheduling, record keeping, and providing initial contact to patients upon arriving. I also,
had to maintain the office inventory of equipment and supplies, within the budget allowed
and meet the particular needs of each physician. Some of additional tasks were to answer
the telephone, emails, open and distribute mail, collect mail for sending.
State Farm Insurance Company, Atoka, TN
Insurance Agent and Officer Manager, April 2003 -May 2004
I managed a small insurance agency office, providing administrative support, which
include functioning as the receptionist, administrative assistant and providing accounting
services. I provided customer services in the receipt of payment and notification of late
payments. Lastly, I marketed the company by soliciting new business whenever possible.
Concord, EFS National Bank, Memphis, TN
Customer Service Supervisor, November 1999 -April 2003
I directly supervised 15 to 20 personnel on a daily basis. I was directly responsible for
the timekeeping, payroll, discipline, and hiring. Any issues or challenges that merchants
or customers had, I was responsible for ensured they were resolved in a timely and
satisfactory manner. Monthly, I submitted reports, conducted training and accomplished
conducted staff meeting, conference and insured that employees received all required
training.
PetSmart Pet Store, Annapolis, MD and Jackson, TN
Store Manager, July 1999 - November 1999
I managed over 12 employees and was responsible for the timekeeping, payroll,
scheduling, and hiring. I provided cash management, inventory control, employee
training, and conducted staff meetings and conferences. Also, served as a conduit for
customer to resolve their concerns and questions. Assist local animal shelters with the
adoption of dogs and cats.
Cardiology Associates, Annapolis, MD
Front Desk and Receptionist, December 1997-May1999
Provided initial patient contact, answered phones, routed correspondence, insured
physicians had the complete medical record for each patient. Also I maintained the
appointment schedule, created new patients records and ensured all insurance forms were
properly completed.
Kibby Chiropractic Center, Crofton, MD
Chiropractic Assistant and Receptionist, June 1996 -Dec 1997
Maintained the appointment schedule, created new patients records and ensured all
insurance forms were properly completed.
PetSmart Pet Store, San Diego, CA and Laure,l MD
Store Manager, May 1994-June 1996
I was responsible for the timekeeping, payroll, scheduling, and hiring of approximately
10 staff. I provided service to the customer to insure they had both the correct product
for their needs and answered any concerns and questions. Assist local animal shelters
with the adoption of dogs and cats. I managed cash flow, inventory management,
employee training, and conducted staff meetings and conferences.
Dr. Mary Wong, Clinical Psychologist, Encinitas, CA
Office Manager/PersonalAssistant, November 1991 - May 1994
Provide clerical and general office duties, which include maintaining the doctors
schedule, maintaining the facilities and whenever necessary provided services as
required, which included being a Certified Notary Public.
SKILLS:
MS Office Suite to include:
• MSWord
• MSExcel
• MSPowerPoint
• MSAccess
Willing to Travel