Manager Quality

Jeffrey Terrence Gordon

**** *** **** ****: 817-***-****

Mansfield TX 76063 Email: **************@*****.***

SUMMARY OF QUALIFICATIONS

Several years of progressive management/supervisory experience in the automotive manufacturing sectors. Developed audit process

for local dealership with weekly communication for Plant Quality issues. Highly motivated, team-oriented manager, educated

professional with a proven track record of implementing significant improvements in learning processes, productivity, and quality

while reducing costs, lowering turnover, and maintaining a positive work environment. Ability to manage, train and motivate team

members in achieving production plan objectives. Excellent interpersonal, organizational, as well as oral and written communication

skills. Exceptional versatility with the ability to manage multiple tasks in a pressured environment.

Core competencies and strengths:

• Continuous Process Improvement • Lean Manufacturing • Team Building

• Training & Staff Development • Quality Assurance/Safety • Strategic Planning

• Project Coordination

SPECIALIZATION, TRAINING & ACHIEVEMENTS

Developing Teams and its Culture Performance based feedback for Manager/Supervisor

GM Leadership Compass: Purpose and Value PDCA Methodology

Certified Facilitator Standardize Work Lean Manufacturing

PROFESSIONAL EXPERIENCE

General Motors Corp. Arlington, Texas 2005-Present

Trim & Chassis Department Superintendent

Supervise the daily activities of production while ensuring safety, quality, delivery, and cost goals are achieved.

Developed, implemented, and maintained all departmental procedures in accordance to ISO9000 standards as well as

operational analysis procedures for manufacturing processes to ensure production consistency and reduce rework due

to operator error.

• Monitor processes and initiate continuous improvement ideas

• Provide written and oral presentations to employees, peers and upper management

• Responsible for all production activity at the shift level within the department

• Maintain constant contact with production floor operations and react to non-standard conditions

• Manage quality and throughput performance on an hourly basis

• Execute process control plans

• Implement productivity improvements to improve value added work within TAKT time

• Ensure daily production schedule is met, countermeasure deficiencies

• Hold supervisors responsible for meeting throughput and quality goals

• Implement production schedules, and monitor/inform production planning of schedule conflicts

• Maintain safe working practices

• Establish departmental goals and objectives and administer departmental budgets

Jeffrey T Gordon (Continued) Page 2

General Motors Corp. Arlington, Texas 2003-2005

Quality Operation Manager

Managed multiple medium to large size groups of salaried employees engaged in supporting quality control activities

in the assembly plant and interfaced regularly with suppliers and the final customer.

• Supervision of salaried resources

• Responsible for implementation and effectiveness of new quality initiatives

• Selected, coached, developed and evaluated salary employees

• Supported production requirements

• Oversaw all quality verification stations in the plant

• Maintained and reported on major quality metrics for the plant

• Made necessary changes to the quality review activities to improve the quality system

• Lead Fast Response and general problem solving processes

• Lead root cause identification

• Managed new Launch vehicles

• Developed weekly audits and communicational meetings with local dealerships to discuss customer-dealership quality

concerns

General Motors Corp. Doraville, GA 1996-2003

Business Manager - Inspection/ Paint and Body Shops

Managed the daily activities of the production department while ensuring manufacturing safety, quality, delivery, and

cost goals were achieved. Administered all manpower activity, distributing hourly employees to department groups.

Maintained proper head count and hourly payroll in the department. Organized training for both hourly and salaried

employees.

• Served as the assistant to the superintendent

• Developed, executed and tracked all manpower activities

• Maintained master hourly vacation calendar for area

• Managed quality spill activities

• Assisted supervisors in developing quality and throughput countermeasures

• Coordinated all containments

• Ensured daily production schedule was met, and followed up on countermeasure deficiencies

• Coordinated the completed vehicle repair process

• Assisted in safe working practices

EDUCATION

Associate of Science, Business Management Westchester Community

College

Bachelor of Science, Public Administration Northeastern University, MA

Willing to Travel

Contact this candidate