Customer Service Assistant
Resume:
Lisa Rene’e Brown
***** ***** ***** ** ******, Texas 77373
**************@*******.***
Lonestar College Cyfair- Personal Assistant
October 2011-Present, Cypress, Texas
•Assisting students that have disabilities for college courses.
• Serve as a resource for students with a disability to ensure equal access in the
classroom.
Brightstar Care- Administrator
February 2013 – February 2014, Houston, Texas
•Assemble all New Hire folders File all New Hire paperwork in appropriate location
Terminations
•Pull terminated employee folders and paperwork (i.e. I-9’s) from active and file in
appropriate
•Answering phones Responsible for filing all employee related information and
assisting with
•Client folders Responsible for scanning and uploading of documents related to clients
•Employee into A BS Creating/assembling folders as needed (Personnel folder, Benefits
folder, FML folder, Worker’s Comp folder) Assist with employment verifications,
unemployment claims.
•Responsible for coordinating site’s Affirmative Action Plan initiative project where
requested duties projects as assigned On-call during the week
•Assist with reviewing applications and doing phone interviews Scheduling interviews
assisting with keeping applicant tracking system (ATS) up to date Scheduling Assist
with scheduling and keeping scheduling calendar up to date as necessary.
• Coordinates scheduling of tests with the healthcare team and other departments to
achieve cost-effective and positive patient outcomes
•Inventories, monitors and orders supplies to maintain par levels
•Organizes the work flow, problem-solves, and manages multiple ongoing priorities
with minimal supervision
•Maintains an orderly environment that facilitates access to supplies manuals, and
other resource information
•Follows channels of communication for effective problem solving
•Performs vital signs twice during shift and make patient rounds throughout shift
United HealthCare November 2009 -July 2011 Claims Administrator, United HealthCare, Houston,
Texas
•Trained and develop new associates reviewed financials and make schedules
•Researched and Processed Claims Adjustments Performed Remediation and
Reconciliation on accounts
•Provider Contracts - Reworks (Excel), Corrections (RIMS), Auditing Loaded Benefits
Accumulators, Performed Adjustments
•High volume of client calls, including claims, membership and referrals to
appropriate personnel, Researched and Processed first level appeals for Original
Medicare
•Demonstrate persistence and seek alternative strategies when obstacles arise
•Display a high level of effort and commitment to performing work
•Operate effectively within the organizational structure. Demonstrate trustworthiness
and responsible behavior
December 2004 – November 2009 PBX-Operator, Supervisor BonSecours Health Norfolk, Virginia
•Maintain a selling culture that provides excellent customer service while meeting call
volume and profit targets for after-hours answering service
•Trained and develop new employees answering calls as needed by using Amcom
•Assisting staff and patients, overhead paging providers as needed, emergency codes
storing information in the computer systems for after-hours answering service, using
leadership and interpersonal communications skills daily
May 2004 – April 2006 Administrator, Cardiovascular Associates Virginia Beach, Virginia
• Customer service medical policies explained to patients which policies best suit
their needs for cardiac care
•Assistant filing, purging, answering phones, Misy, SRS, MD Office, Care Vision,
faxing, mailing letters
• Collecting, analyzing, and using business and health information in decision-making
• Measurement process/outcome relationships, and methods for process
improvement in health organizations
• Service Manager Supervise a team of 15-20 employees created and implemented
training manual and developed entry exam for new employees
Education
University of Phoenix
Bachelor’s degree in Health Administration
Present Master’s degree in Health Adminstration
Lonestar College
CNA Program
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