Human Resource Management
Resume:
Gary K. Peterson
Louisville, KY 40211
Cell 812-***-****
************@*****.***
Objective
To secure a challenging operations management position with an aggressive
and growth-oriented company.
Professional Experience
Adecco Group (2013 -
Present)
EBay Enterprise, Louisville, KY
. Prepare inbound loads on 1st shift.
. Pack units for outbound in Trade Port 1 (TP1) and pack units for
Estimated Landing Cost (ELC) products.
. Prepare customer orders for outbound.
Boars Head Provisions, Inc. (2011 -
2013)
Human Resources Training & Development
. Coordinated On-the-Job Training (OJT), meetings and evaluated applicable
outside training resources.
. Evaluated and analyzed procedures to monitor effectiveness of course and
updated program as needed.
. Assessed needs related to practices and procedures to develop training
programs and materials to target identified needs.
. Effectively directed trainees in a class environment and properly
assessed comprehension and application of subject material presented and
distributed.
. Consistently adapted to unforeseen circumstances and possessed ability to
resolve conflict with minimal assistance.
. Consulted with management and other organizational members to gain
knowledge of developmental needs, provided recommendations to address
those needs and gain agreement regarding implementation of the
recommendations.
Humana Insurance, Inc. (2008-
2009)
Provider Network Operation Analyst
. Recruited high school students for entrance into the company's
summer/fall program once transition to college.
. Analyzed escalated claims issues to identify the root cause and
implemented permanent solutions.
. Reviewed and analyzed results to identify variances, trends and
opportunities for process improvement.
. Worked closely with the Information Technology (IT) and other operational
departments to develop future enhancements for resolution to system
defect(s).
. Determined causes to system automation related issues and processes for
improvement for the Humana claims processing platforms and tracked to
implementation.
Humana Insurance, Inc. (2003 -
2008)
Medicare Service Operations Frontline Leader
. Ensured appropriate staffing levels were achieved to manage resources
effectively.
. Provided guidance and leadership to associates and served as a mentor for
their day-to-day activities.
. Ensured that all new enrollees and existing members had a complete
understanding of the Medicare Advantage plans purchased.
. Worked to improve the auditing and daily inventory reporting process.
. Maintained proactive communication with other departments to ensure
efficient, accurate and timely responses to customer needs.
. Implemented strategies to achieve desired corporate outcomes that assured
associate proficiency as well as achievement of call center goals.
. Directed and managed 14 -16 support staff associates.
Carolina Culinary Foods/OSI Industries
(2001 - 2003)
Human Resource Manager
Managed human resource functions for a 500+ hourly non-bargaining unit
facility.
Provided weekly staffing reports, worker compensation reports, and
unemployment data utilized in quarterly reporting.
Carolina Culinary Foods/OSI Industries (Continued)
Human Resource Manager
Implemented strategies to reduce turnover.
Coordinated the preparation of the annual Affirmative Action Plan.
Provided orientation for newly hired trainees.
Developed training for managers and supervisors.
Administered the health and benefits plan.
Maintained employees' benefits data through the SAP HRIS and other systems.
Provided sexual harassment and discrimination training for all incoming
supervisors and managers.
Directed recruiting activities for management and hourly employees.
Directed the activities of four support staff members.
Coordinated recruiting activities at Job Fairs for the company's summer
training program.
IBP Foods (2000 - 2001)
Human Resources Consultant
. Created the Human Resource team for IBP foods/Food Brands distribution
center
. Reorganized and resolved employee relations for plant operations
. Evaluated and recommended changes on meeting governmental compliance for
various parts of plant operations.
. Evaluated document maintenance, personnel structure and OFCCP compliance.
. Directed recruiting activity for management and hourly employees.
. Directed and managed six support staff members.
. Coordinated recruiting activities at job fairs and online job posting for
the company open positions.
Tyson Foods (1991 - 2000)
Complex Human Resource Manager
Responsible for human resource functions in a facility employing 750+
bargaining unit employees and management staff.
Provided service and support to company-owned farms, feed mill and hatchery
team members.
Prepared annual Affirmative Action Plan.
Member of the Tyson Team for contract negotiations with United Foods and
Commercial Workers (UFCW) and United Steelworkers Unions.
Representative for the complex in resolving union grievances.
Developed and presented first-line production supervisory training
programs.
Provided sexual harassment and discrimination training to supervisors and
managers.
Directed recruiting activities for management and hourly employees.
Directed and managed seven support staff members.
Recruited college graduates for the company's management training program.
Education
University Of Arkansas, Fayetteville, Arkansas
(1986)
Bachelor of Science in Business Administration
Major: Marketing Minor: Management & Education
Training
AchieveGlobal Certification (2013)
A Leading Provider of Leadership Training Worldwide
Humana Training (2004)
Gallup Poll Q12 Results 3.83
Strengths Finder Results - Arranger, Focus,
Command, Relator and Significance
Tyson Peer Review Certification Training
(1997)
Tyson Management Development Center
Tyson Leadership Certification Training
(1994)
Tyson Management Development Center
People to People Certification Training
(1993)
Tyson Management Development Center
Institute for Applied Management and Law
(1994)
Employee Relations Law Certification
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