Customer Service Management

Syed Salman Haider

****-**** **** **** *****, Mississauga, ON, L5N 2X3 M 647-***-****

email: *******@*****.***

Career Objectives

To obtain a challenging and rewarding customer service position where I can utilize my

communication, administrative and customer relation skills.

Skills & Training

Excellent communication, problem solving and administrative skills

Excellent time management / organizational skills and attention to detail

Dependable and able to multi-task

Substantial experience and outstanding skills in customer service

Proficient in MS Excel, Word, Power Point, Outlook, SAP.

Professional Experience

Regional Contact Center (RCC) Key Account Agent

Festo Coorporation August 2013 to May 2015

Mandate: Provide Total Order Management and primary contact within the RCC for key account

clients.

Process purchase order, quotes and handle miscellaneous inquiries via SAP, EDI, CRM,

Outlook and Portal systems.

Resolution of issues pertaining to product alternatives to ensure the correct plant is

allocated to procure builds, through communication with product support and sales

Develop and maintain weekly reports to clients using Excel to showcase revised lead

times, back orders and expedites on delivered material to facilitate key account and or

portal customer initiatives

Ensure that SFA and SAP data is accurate with Contact Center initiatives

Serve as the Subject Matter expert for selected portal and/or key account customers

Issue ICM to RSC and HQ for technical and logistical complaints

Tracking of all activities towards performance productivity expectations

Expedite and communicate to customers expected delivery times

Ability to process information, organize and prioritize tasks, exercise sound judgment

and work without direct supervision in a very fast paced team environment

** Accomplishments: Received 4 - “Employee of the month certificates” recognition of outstanding

performance in 2013/2014. Received a Outstanding Customer Excellence award - January 2015.

Regional Contact Center (RCC) Agent / Fax Monitor Agent

Festo Coorporation July 2012 to August 2013

Mandate: Interact with customers to provide information in response to inquiries about

products and services, take accurate customer orders, and prepare quotations and to handle

and resolve complaints and returns.

Create quotations and orders via SAP system

Create ICM return and non-return authorizations

Issue ICM to Regional Support Center and HQ for technical and logistical complaints

Expedite and communicate to customers expected delivery times

Offer solutions via XDKI to individual customer needs

Support outside sales staff

** Accomplishments: Receive 7 - “Employee of the month certificates” recognition of outstanding

performance in 2013.

Stock Supervisor/Manager

The Children’s Place June 2008 to June 2012

Mandate: Responsible for receiving, replenishing back and front room stock.

Responsible to maintain accurate inventory control records according to company policy

Responsible to handle key inventory tasks and monitor for inventory discrepancies

wherever necessary

Assisted in floor moves, merchandising, display maintenance and housekeeping

Assisted in processing and replenishing merchandise and monitoring floor stock

Participated in year-end inventory and cycle counts

Provided assistance with other departments whenever needed

Respond, manage, and resolve consumer escalations at store level

Supervise stock associates and ensure proper training on all policies and procedures

Shipping/Receiving Clerk

Maxxam Analytics July 2007 to March 2008

Hercules Tires August 2006 to April 2007

Fulton Windows January 2006 to August 2006

Mandate: Responsible for shipping and receiving stock.

Prepare bills of lading; check items to be shipped against work orders to ascertain that

quantities, destination, and routing are correct

Receive and unload incoming materials and compare information on packing slip with

purchase order to verify accuracy of shipment

Inspect shipments for damages or defects; record discrepancies or damages and notify

supervisor and/or purchasing personnel

Operate dolly, pallet jack and/or forklift in loading and unloading supplies and

equipment, lock warehouse and set alarms

Inventory Control Clerk

Wal-Mart Canada November 2004 to January 2006

Mandate: Responsible for receiving stock.

Receive, unpack shipments and verify condition of shipments

Responsible for receiving area, overnight shipping and receiving

Maintain stock accuracy; detect, investigate and correct stock errors

Prioritizes workload to meet deadlines

Education/Training

Health and Safety Committee Training 2011

Forklift License 2006

Toronto school of business – Computer Networking Diploma 1997-1999

Fairfax County School 1994-1997

References Available Upon Request

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