Customer Service Manager

Amen Ben Koussa

**** ********* ******, #*, *** Diego, CA 92103

******************@*****.*** 619-***-****

Experience

Technical Translator 2/2015 - 4/2015 San Diego, California

Safran Microturbo

• Finished translating high clearance Q.M.S (Quality Management System) documents project from

French to English

• Translate Aeronautic technical content

• Proofread translated documents

Warehouse Manager 2/2014 - 2/2015 Poway, California

Bay Audio

• Controls inventory levels by conducting physical counts; reconciling with data management system

• Shipping supplies, sub-assembly material and finished goods via logistics software

• Receive shipments and inspect quality and condition

• Process incoming returned merchandise

Freelance Tutor 1/2013 – 7/2014 Tunis, Tunisia

Multi-Lingual Tutor

• Provide tutoring in English, French and Arabic languages for students and adults

• Create lessons and lessons-support documents

• Develop strategy plans for under-performing students to improve their grades

• Develop strategy plans for adults seeking specific communication tools for business and travel

Program Director / Radio Host 7/2012 - 7/2013 Tunis, Tunisia

Radio Tounes Bledi

• Created and produced a radio program format and show dedicated to artists

• Direct and oversee the production team and the sound engineers

Translator 2/2011 - 3/2013 Beja, Tunisia

Web Marketing Services

• Translate documents in Arabic, French and English

• Translate websites content

• Proofread documents and verify information from original text in order to ensure an appropriate translation

Customer Service Agent/ Team Manager 6/2007 - 1/2009 Tunis, Tunisia

Stream Global Services

• Forward customers Internet service issues to the appropriate department

• Assist the technical and the administrative teams in customer complaints resolution

• Manage team tasks and goals for certain production cycles

Education

• Bachelor Degree in English Language, Literature and Civilization 2011

Qualifications

• Fluent Native Speaker in French and Arabic

• Proficient in Microsoft Office and Netsuite Business Software

• Team player with excellent communication skills and a can do attitude

• Highly motivated, professional work ethics, loyal and a quick learner

References Upon Request

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