Customer Service Representative

Tia Blake-Hawkins

*** ****** ******

Fredericksburg, Va 22401

Cellphone 540-***-****

Email: **********@*******.***

Office Professional

Customer Service-Accounting -Receptionist -Office Assistant

Conscientious meticulous individual with an ooutstanding background of customer

service. Recognized for superior performance that includes meeting goals and

maintaining a high level of professionalism. Possesses comprehensive experience

and knowledge in all office functions including:

-Technical Proficiency in MS Word, Excel, Microsoft Outlook, QuickBooks and

Word Perfect and some accounting programs dealing with payroll

-Types 40 wpm, data entry, faxing, scanning, faxes, copiers, filing, and maintain

schedules

Professional Experience

City of Fredericksburg Public School(Sept 2007-January 2014

Cafeteria Worker that was responsible to maintain and follow strict guidelines set by

the state and federal government involving the service of food to children. Required

also to maintain a positive attitude and be courteous to faculty and staff. Also was

responsible of maintain files that involved an accounting of all products used and

that were coming in and out.

Intuit Inc. Fredericksburg, Virginia (Nov 2004- April 2007)

Sales Consultant- Responsible to provide quality service for incoming calls for

current customers and new customers. Provide correct and accurate information

involving the QuickBooks system that provided payroll and check writing services.

Responsible to maintain monthly sales metrics.

Bakers Appliances Fredericksburg, Virginia (April 2003-Oct 2004)

Office Assistant- Responsible to answer phones, maintain invoices, filing, faxing

and helping the office manager in any other need that was required for the day

which sometimes included payroll and end of month financial reports. Responsible

to also maintain the parts department in which customers would come in and get

smalls parts or appliances within the store.

Collegiate Funding Services Fredericksburg, Virginia (Mar 2002-Feb 2003)

Loan Processor responsible to prepare loan applications for students were in the

process of paying back their loans or those who may have needed other services

which included deferments and forbearance etc. Responsible for also

communication with Federal Loan companies and the student. Also always

providing the client with quality and integrity when giving sensitive information.

GEICO Insurance, Fredericksburg, Virginia (2000-2001)

Billing/Customer Service Representative responsible to take incoming calls from

customers who wanted to pay their bill or had any other questions or concerns

involving their auto policy. Had to maintain strict attendance guidelines and

maintain a high level of availability of 90%. Responsible to maintain files and

also perform various office functions as needed to assist the customer experience

was a superior one.

Education and Training

-Massaponax High School Graduate Advanced Diploma 2001

- Currently Attending University of Phoenix in pursuit of BA in Business with a

concentration on Accounting. Currently in line to have Bachelor Degree by May

2016.

- Boys and Girls Club Volunteer & Food Bank Volunteer

References available upon request

Contact this candidate