Customer Service Manager
Resume:
Akberet M. Amare
Address: **** **** **** *****. **. 44, Silver Spring, MD 20906
Phone: 240-***-****; Email:************@*****.***
OBJECTIVE: Provide knowledge and experience in the areas of administration, management,
public relations, and customer service to meet the objectives of organizations.
CREDENTIALS
Associate Degree, Fresno City College; Fresno, California: 2007
ACHIEVEMENTS
Ability to prepare, examine, analyze, and negotiate revising contracts that involve purchase of goods
such as equipment, materials, supplies, or products.
Provide administrative support to chief of office, including 20 staff and manage overall office
operations and equipment inventory.
Supported an online FAFSA application process with an average volume of 224 customers per day.
Performed full range of activities as a linguist i.e. translation, transcription, interpretation.
PROFESSIONAL EXPERIENCES
Linguistic service provider
Linguistica International
December 2014 – Present (0 months)
Linguistic Service Provider: West Jordan, Utah
Providing Amharic and Tigrinya translation services to city and state agencies.
Linguistic service provider
W orldWide Interpreters, Inc.
September 2014 – Present (2 months)
Linguistic Service Provider: South Houston, TX
Providing Amharic and Tigrinya interpretation services to city and state agencies.
Administrative Assistance: June 2012 – Present
ProSource Consulting LLC, Gainesville, VA
Assist in coordinating, preparing and submission of proposals, the development and
c o mpi la t io n of pricing and cost narrative elements of proposals.
Prepare, organize and maintain contract records and files documenting contract performance
and compliance.
Receive and interact with incoming visitors.
Maintain calendar and travel arrangement; arrange meetings, conferences and appointments with
personnel.
Serve as point of contact for all parties involved; Chief Officer, Personnel under the Chief Officer,
Clients and contractors.
Receive, process, and route mail; order, issue, and maintain department supplies, forms, and
equipment.
Perform other duties as assigned.
Akberet M. Amare – Resume Page 1 of 3
Financial Aid Administrator: - October 2004 – May 2011
State Center Community College District (SCCCD), Fresno, CA
Served as initial point of contact for the financial aid computer lab, online application process, issues,
or information needed.
Performed federal need analysis to determine eligibility for federal funds, revised financial aid
packages based on federal guidelines, and determined financial aid packages for students.
Provided administrative support such as, answering telephone, assisting visitors, scheduling,
coordinating meetings, interviews, appointments, events and other duties as assigned.
Ensured that each staff and customer received quality customer service by providing a friendly
environment and maintaining high standards.
Performed other duties in support of organization overall function.
Sales Representative: May 2007 – August 2010
Insight Design and Print, Fresno, CA
Coordinated and monitored all elements of jobs including but not limited to managing timelines,
negotiating and communicating with outside vendors, publishing materials, processing billing, and
evaluating outcomes.
Designed and produced promotional products through various software programs and multi- level
printing machines.
Provided public relation for the entire company via various methods of communication.
Preformed clerical assistance and other related duties as assigned.
Group Manager: May 2004 – March 2005
Samaritan Women Community AfterCare Resource (SW), Fresno, CA
Helped clients identify behaviors and problems that are related to addiction.
Supervised, supported, encouraged, and mentored clients to achieve goals in a timely fashion.
Facilitated meetings and evaluated intervention programs.
Corresponded progress reports to parties of interest.
Represented (SW) in various forums such as consultation, dialogues, presentations, and
advocacy work.
Provided necessary supportive services and other related duties as assigned.
Server: Dec 1999 – Nov 2000
Denny’s, San Jose, CA
Great customers.
Set up waitress section.
Clean server section.
Closing side work after each shift.
Run server report.
Check with closing server/manager.
Car Rental Sales Agent: Nov 1998 – Sep 2002
Avis Car Rental; San Jose, CA
Explain rental fees, policies and procedures.
Provide information about rental items, such as availability, operation or description.
Compute charges for merchandise or services and receive payments.
Answer telephones to provide information and receive orders.
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Inspect and adjust rental items to meet needs of customer.
Provided necessary supportive services and other related duties as assigned.
Parking Lot Attendant: Nov 1998 – March 2000
Ampco Parking System, San Jose, CA
• Direct incoming customers to available parking spaces.
Count vehicles on location throughout shift, as needed.
Provide assistance to customers that have forgotten where they parked their vehicle.
Control traffic at entrances and exits as needed.
Substitute for Valets when necessary, if authorized.
Provided necessary supportive services and other related duties as assigned.
SKILLS
Computer proficiency: Microsoft Office, Datatel software, develops and maintains websites, and
internet e xplorer along with its various search engines.
Project and contract management skills, time management, interpersonal skills, client relations, and
document management.
Akberet M. Amare – Resume Page 3 of 3
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