Independent, hardworking, detail orientated Administrative Guru search

Experience

Amazon (via Collabera)

January **** – May 2015 Data Analyst, Remote Work Work at home

Worked with cutting edge technology through transcription and annotation to improve quality

for end user.

Exceptional attention to detail and follow through.

Exceptional verbal and written communication skills.

Strong analytical skills and ability to quickly analyze data to draw and present conclusions

with actionable steps.

Ability to work efficiently on tasks while maintaining a high-level of accuracy.

Ability to multitask across several speech domains and work autonomously with minimum

d i re ct i o n .

CallRevu

June 2013 – April 2014 Transcriptionist, Remote Work – part-time Work at home

Summary transcription and audio annotation.

Ability to multi-task

Listening to pre-recorded phone calls going into various car dealerships

Enter data into proprietary software; code and categorize each call

Briefly transcribe, summarize and annotate the important aspects of each call, while

confirming spelling of makes and models, and any other pertinent information, via Google.

Receive daily transcriber reports to enter information onto Vendor invoice. Submit to

Accounting no later than three days post period end.

Maintain 600 call minimum each two week period.

Work two mandatory, priority days (Monday, Tuesday, and/or Saturday) each two week period

Remain in constant contact with Quality Control team while working, via Skype, email and/or

text messaging, to resolve any issues promptly.

Sutherland Global Systems

February 2011 – April 2011 Technical Support Representative, Tier 1 – part-time Work at home

**Started out with FTD.com as a CSR, then was recruited to Cox Communications as a TSR

Provided technical support over the phone to customers for a cable service provider.

Answer incoming calls for various situations (e.g., technical support, billing, equipment setup,

turn service on/off, scheduling in home service calls, etc.)

Maintain Quality Assurance rating of 85% or higher (last assessment – 89%)

Stay on top of company memos and newsletters, to provide the best possible service to

customers

Able to multi-task (i.e., answering calls, searching database, reading notes/memos, updating

accounts, etc.)

Polcari’s Restaurant

June 2008 – May 2010 Bartender/Waitstaff - part-time Woburn, MA

Maintained high standard of customer service at all times

TIPS certified, work full bar, including filling drinks for entire restaurant, stocking, inventory,

opening/closing bar

Opening/closing restaurant, handling large orders with ease, providing exceptional customer

service, ability to multi-task

Ability to handle large parties/banquets/functions with accuracy, efficiency and

professionalism – as bartender and/or server

Work extremely well in a high volume/fast paced atmosphere – the busier, the better

Also have experience as hostess, food runner

Verizon Wireless

March 1999 - January 2000 Exec. Assistant to Exec. Director of Sales, NE Region Woburn,

MA

**Started out in Customer Service Department Call Center, answering calls and working for

Executive Director of Customer Service, then was recruited to Sales Department.**

Answered calls for Director, handled problems if Director was unavailable

Used PowerPoint to create and manage presentations, estimates and proposals for Exec.

Director of Sales to present at meetings to President/CEO, colleagues and staff, as well as

prospective customers.

Used Excel to create charts and graphs, as well as maintain a database of information from

field sales associates.

Used Word to compose letters and other correspondence

Annotated speeches and proposals for Exec. Director prior to presentations and meetings.

Collected information from field sales associates to input into daily/weekly/monthly reports

Managed day to day office routine and issues while Exec. Director was out of office

Researched current rates in order to prepare a quality estimate/proposal for customers

Data entry: (i.e., input new customers and information into existing computer system, update

files, maintaining database of field associates’ sales information)

Maintained and verified expense reports for all associates/sales staff reporting to Exec.

D i re ct o r

Email / Mail Merge

Phone support in my department, as well as others, as needed

Word Processing

Managed Executive Director's travel arrangements; also calendar and correspondence using

O u tlo o k

EMO Trans, Inc.

August 1996 - January 1999 Administrative Assistant to Branch Manager Chelsea, MA

Performed as Branch Manager's "Right Hand Woman"

Managed day to day tasks for Branch Manager while she was on the road 3-4 days/week,

became in-office replacement for her during these days

Answered, screened and responded to calls, took meetings, made decisions in place of

manager, made travel arrangements, managed calendar (Outlook), read and responded to

various forms of correspondence (email, postal mail, faxes, memos, etc.) for Branch Manager.

Annotated speeches and proposals allowing for more comprehensive customer meetings and

presentations.

Helped out in other departments as needed on a daily basis (Import, Export, etc.)

Prepared paperwork (letters of introduction, cost proposals, invoices, air waybills, bills of

lading, customs forms, etc.) for international Import/Export shipments, including keeping an

accurate and up-to-date exchange rate available for invoicing and payments

Maintained office equipment and supplies, pricing and ordering as necessary – bargain

hunting, while maintaining a good quality to cost ratio. Also, managing to keep office costs

low, along with creating new ways of cutting costs.

Used Excel, PowerPoint, Word, and some Access to create charts, generate graphs, and

maintain databases of various types.

Created and maintained up-to-date library of past and current proposals for future reference

and guideline for future renewals

Used Word, Outlook/Outlook Express to compose letters as well as other correspondence.

Created bids and proposals to send out to prospective customers

Researched current costs in order to prepare a good bid/proposal

Responsible for troubleshooting office computer problems

Data entry: (i.e., input new customers and information into existing computer system, update

files)

Light accounts receivable and payable: using accurate exchange rates, generating and

mailing daily invoices, calling list of customers on a regular and strict basis to collect overdue

payments, as well as researching any customer disputes in regards to charges on their

accounts; matching incoming invoices with correct exchange rates and company records to

verify validity before cutting payment, getting payment out on a timely basis to avoid damaging

relationships with vendors.

Email / Mail Merge

Word Processing

William Gallagher Associates, Insurance Brokers

January 1998 – November 1998 Word Processor Boston, MA

Transcribe from mini cassette tapes, various types of documents, including, but not limited to,

letters, memos, general correspondence related to insurance sales, insurance proposals, etc.

Fill in at reception when needed

Education

Ashworth University - Online

2012 – Present Criminal Justice/Forensic Science/Computer Crimes

Suffolk University, Boston, MA

1991 – 1993 Sociology/Criminal Justice/Computer Science

Medford High School, Medford, MA

May 1991, Diploma Computer Science/College Prep

Certifications

TIPS Certification Tipsalcohol.com 2009

Medical Transcription At Home Professions 1996

O th e r

Typing Speed: 60 wpm

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