Customer Service/Administrative Assistant/Payment Poster/Scanner

Patty L Kennedy

**** ****** ***** **** # *

Coral Springs, FL 33065

Cell: 954-***-****

*********@*****.***

Career Objective: Employment in a customer care or support position utilizing skill sets and experiential knowledge

acquired through training, work experience, and natural ability.

Education

Liberty University: Bachelor’s Business Administration (Dec 2015)

Training & Licenses

Microsoft Office: Word, Excel, PowerPoint; Typing 50 - 60 wpm

Liberty Mutual Insurance: Customer Service and Sales Support Assistant

Florida Driver’s License (current)

Florida Dept. of Corporations (current)

Employment

Convey Health Systems: Sunrise, FL. November 2014- March 2015-(Temporary) Medicare Enrollment Specialist-

Data Enter Client information into system,Answer incoming phone calls from patients, assisted living facilities and

caregivers in reference to Diabetic and Durable Medical Equipment supplies and Part D prescription Drug coverages,

drug tiers and drug prices, EOB’S, obtain creditable coverage information, mail requests, id cards, verify patient

information, prescription information and Insurance eligibility as required by Medicare to meet required guidelines.

Ability to analyze and resolve customer disputes, work cohesively in a team environment. Trained in Medicare Parts

A, B, C and D. Trained in Marx, Argus and Catamaran Systems for Medicare. Process premium payments using

Visa/MasterCard and ACH payment options. Also performed Collections by contacting Members regarding past due

accounts to ensure payment or confirm payment arrangements.

Cross Country Home Services: Sunrise, FL. April 2014-October 2014 (Temporary) Customer Service

Representative. As a CSR I spoke with Home Warranty Consumers and Service Providers by telephonic interface.

Duties include proposing resolutions and solutions by pairing Service Repair Technicians with consumers, filing

consumer claims and providing claims information and status; review and explain warranty coverages to consumers,

and process work order documentation related to repair and consumer reimbursements.

Liberty Mutual Insurance: Fort Lauderdale, FL. July, 1997 – April, 2013 Receptionist/Customer Service, Staff

Assistant. I answered and directed incoming calls. I provided staff and customer service support in a variety of

multitasking roles; assist walk-in customers in the local office making payments for new auto insurance. Process

insurance binders/applications, answer customer inquiries and resolve problems via phones and email (such as

replacing insurance cards, insurance policies, contacting car dealerships, banks, and title companies). I processed

documents, photos, property inspections, permits, and mitigation forms for the approved homeowner credits allowed

by the Insurance companies [for Citizen’s Property and FEMA Flood insurance]. I was responsible for office mailings,

assisting the office manager, ordering supplies, scheduling maintenance for office equipment and departmental

employee time-off scheduling.

References:

Jennifer Alexander- Liberty Mutual Insurance Company-Sr. Customer Service Rep. 954-***-****

Coleen Brennan-Liberty Mutual Insurance Company-Sr. Customer Service Rep. 954-***-****

Roxanne Bobb- Liberty Mutual Insurance Company-Sr. Customer Service Rep. 954-***-****

Contact this candidate