Customer Service Management
Resume:
CHITRA H. VYAS
Burlington ON, L7L 4Z2
Phone: 647-***-****(Cell)
Email: ***********@*****.***
OBJECTIVE
I am a self-motivated individual with ability to work in a team as well as independently to achieve organizational goals.
My objective is to strive for perfection and constant improvement to achieve personal as well as professional goals.
Career Interest
Looking forward for an opportunity to pursue further education in the field of Accountancy,Quality and Project
Management
PROFILE/SKILLS
• Ability to work with all level of employees
• Ability to meet strict deadlines and manage multiple responsibilities to effectively multi-task using sound
coordination and dexterity with strong emphasis to detail.
• Ability to communicate complex ideas in an effective and understandable method.
• Self-directed, team oriented and motivated in order to achieve long and short term goals with minimal
supervision.
• Confident, Professional, loyal individual with strong interpersonal and leadership skills.
• Capable of resolving conflicts turning them into positives as and when they arise.
• Take pride in working with care, integrity and providing excellent solutions to problems when they arise.
• Ability to adapt and effectively work under pressure and enjoy working in a fast-paced environment.
Work Experience
GE CAPITAL 2007-2009
Cash Application Specialist (Process Associate)- Accounts Receivable Management.
In my role as a “Process Associate”, I was accountable for:
• Same day Cash application of Wire Payments, Commercial Papers, Cheques with respective invoice
details received through emails refunds to be booked
• Prepare a daily report of cash application status for applied, unapplied and unidentified payments
• Maintain filing system and statements to Keep proper backup of payment specifications in the form of
soft copies and hard copies for future reference
• Reconciliation with the Accounts payable team on regular basis to resolve any misapplication issues
• Regular follow up with the collections team for obtaining payment specifications for unapplied and
unidentified cash to keep it at minimum
• Booking of Intra-day transactions
Project Management
• Streamlining cash applications centre of excellence for effective and efficient operation of accounts
receivables
• Providing full support in pilot phase and post rolling down of projects.
• Collection and consolidation of requisite data from cash application team and collections team
• Preparing rough drafts of workflow tool to be created
• Creation of workflow forms and processes under the guidance of IT department
• Adherence to stage wise completion of the project and reporting to quality leader and project managers.
• Testing and validation of changes as per customer requirements.
• Obtaining signoff from relevant management.
• Accommodating relevant changes through inter departmental communications (Credit and collections
and Cash management centre )
• Preparing user-friendly training modules for easy reference
• Creation and submission of projects as per customer specifications.
• Training teams through conference calls and web meetings for optimum utilization of tools created.
Single point of contact between the client team and work teams for timely problem resolution and prevent
slowdowns and interruptions in process workflows
WALSONS SERVICES PVT. LTD. May2007-
Oct2007
Corporate Consultant
In my role as a “Corporate Consultant”, I was accountable for:
• Handling internal referral channel for Hiring operations at GE Capital (Genpact), Jaipur
• Single point of contact for internal referral channel
• Collection of employee referrals and classification of candidature as per current hiring requirement
• Maintaining spreadsheets for candidature records
• Undertaking minimum 50 Telephonic interviews per day and preliminary screening of candidates
• Assessing the communication skills for call center duties
• Facilitating voice assessments with voice trainers at different locations handling multiple phone lines
• Lining up eligible candidates for further level of interview
• Updating candidate status to different managerial levels and employees at every level of hiring
• Keeping eligible candidate information in pipeline for reconsideration when required
• Conducting help desk to solve employee issues pertaining to the referral status
• Identifying the skills and profile required for various levels of job openings
• Implementation of ATP(Associate Trainee Programme)for Campus recruitment of undergraduate pool
of candidates
• Facilitating job board for hiring through job site
SMALL WUNDERS CHILD CARE May2014-April2015
Assistant Teacher
In my role as an Assistant Teacher I was accountable for
• Planning activities for children as per the gross motor,fine motor, dramatic, sensory skill
requirement for specific age group
• Assisting children with special needs and providing feedback to their occupational therapist
• Using sign language for development of early communication skills for infants
• Assist with transitioning requirements of children moving to next level of early education
• Setting up class setup as per the planning themes and make sure all the programming activities take
place as per the programe planned
• Undertaking art and craft activities and having one on one interaction with children to make them
more independent
• Labeling all the items and discarding any expired foods/creams made available by parents
• Writing witnessed Accident reports in case of any injuries or accidents indoors /outdoors
• Supervising any medications being given by RECE and signing off the witness reports
• Providing parents a brief on how their child spent the day and what the child needs as to his/her
routine operate smoothly
• Participating in,staff meetings, training and development sessions, mock fire drills
EDUCATION
M.S.UNIVERSITY
Bachelor of Commerce with major in Financial Management and Accountancy . This program focuses on the
financial and accounting aspect as well as decision making and case solving skills of business.
Courses included:
Accountancy Financial Management Behavioral Science Audit and Taxation
Business Communication Entrepreneurial Development
Gained proper understanding in other courses including management, organizational behavior, economics, etc
Developed on writing and presentation skills and can working effectively in teams
PROFESSIONAL TRAINING:
Current CPR & First Aid, WHMIS, Workplace Safety and Corporate Etiquettes
AWARDS AND ACCOMPLISHMEMENTS:
• Letter of appreciation for attaining utmost customer satisfaction by reducing unapplied payments from 1.0
Million Euros to 0.15 Million Euros within less than 3 months
• Customer Award from the COO for Successful creation, development and implementation of 6 workflow
forms in 1month and across a team of 16 members
Bronze Award for exemplary perf
REFERENCES – Available on request
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