Sales Management

Mamta Bhamre

Salesforce Admin/ Developer /BusinessAnalyst

PROFESSIONAL SUMMARY

• 7+ years of IT experience including 4+ years ofexperiencewith Salesforce.com CRM

Administration including business analysis, quality analyst,modeling, design, coding,

testing, data management, and 2+ year experience as a salesforce developer.

• Knowledge of Salesforce.com Sales Cloud, Service Cloud and Software Development

Life Cycle.

• Experience with Salesforce.com developer toolkit including Apex Classes, Controllers

and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services.

• Experience in the field of Quality Assurance Tester, a self-starter with excellent

communication, presentation skills and multitasking abilities, and an individual with

strong analytical and problem solving skills with agile and scrum methodology.

• Worked with sandboxes, workflow rules, profiles, roles and license types.

• Installed AppExchange applications like G2 Maps, lead de-duplicator and worked on

various SFA.

• Experience with SQL and reporting tools like business object.

• Extensive experience of automating complex business processes using declarative

features such as workflows, approval process and dynamic approval process.

• Extensive knowledge of Case management and Lead management.

• Implemented securityandsharingrules at object, field, and record level for different users

at different levels of organization.

• Created various profiles and configured the permissions based on the organizational

hierarchy

• Experience in administration,configuration, implementation and support of Salesforce

CRM and Salesforce applications

• Experience in using data tools: Apex Data Loader, Import Wizard

• Working knowledge on Reports, Dashboards, and Analytic Snapshots

• Experience in Salesforce security using Roles, Profiles, User Creation, Email Services,

and Page Layouts

• Customized standard objects like Accounts, Opportunities and Contacts.

• Experience with provisioning and decommissioning of user accounts.

• Experience with Outlook Integration in salesforce.

• Worked on Change and Release Management processes and regular platform

maintenance.

• Experience in creating different workflows for different business units like Sales,

Accounts and Customer Support teams.

• Knowledge of risk analysis associated with enhancement and impact on the system.

• Goal oriented with a unique understanding of business processes.

• Provided assistance to clients with thoughtful experience and excellent communication

skills.

• Excellent work ethics, self-motivated, quick learner and team oriented.

• Outstanding skills in problem solving and analysis.

TECHNICAL SKILLS

Objects, Workflows, Approvals, Formulas, Automation,

Validation Rules, Relationships, Page Layouts, Email

Templates, Roles & Profiles, Reports & Dashboards,

Salesforce.com

Security and Sharing rules, AppExchange, Apex Data

Loader, Salesforce Sandbox configuration, Force.com,

Force.com Explorer, Data Loader.

Data Loader, import wizards, change sets.

SFDC Tools

Windows 7/Vista/XP/2000/98, Unix, Linux.

Operating Systems

MS office (Word, PowerPoint, Excel, Outlook, Project,

Documentations Tools Visio)

PROFESSIONAL EXPERIENCE

Pfizer, Groton, CT March 2014 – Present

Salesforce Administrator/Business Analyst

Description:Pfizer develops and produces medicines and vaccines for a wide range of

medical disciplines, including immunology, oncology, cardiology, endocrinology, and

neurology. Pfizer's products include the blockbuster drug Lipitor, Diflucan, an oral antifungal

medication, Zithromax, an antibiotic, Viagra and Celebrex, an anti-inflammatory drug.

Responsibilities:

• Involved in customer communication management, web-content management, digital

asset management, forms processing, and compliance management.

• Identified use-cases from the requirements and write use-case specifications.

• Worked on Salesforce.com integration and administrative skills

• Interacted with stakeholders to get a better understanding of client business processes and

gather business requirements for Business Process Analysis and management on sales

cloud.

• Created business process workflow diagrams (activity diagrams).

• Prepared as-is process documentation and to-be process documentation.

• Performed gap analysis to understand the improvements that can be placed in the process.

• Work with the team to manage the Salesforce.com platform for end users.

• Assist users with report design and management and work with various functions

and end users to identify, document, and communicate standard business processes.

• Interacted with users for inquiries from customers from product purchase order or

payment processing related.

• Created page layouts, search layouts to organize fields, custom links, related lists and

other components on a record detail and edit pages.

• Developed and configured various custom reports and report folders for different user

profiles.

• Created profiles, roles and implemented object level, field level and record level security.

• Evaluated Data entry, import processes and ensure proper data quality standards exist for

the Salesforce.com application.

• Approved test plan and test cases for user acceptance testing using testing tools.

• Manage ongoing support requests and administrative needs of help desk tickets.

Wellcare Health plans, Inc, Orlando FL May 2012 – Feb

2014

Salesforce Administrator/ Developer

Description: Wellcare Health Plans, Inc. is a managed care company for government-

sponsored health care coverage with a focus on Medicaid and Medicare program . Wellcare

began offering Medicare beneficiaries private health insurance plans.

Responsibilities:

• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales,

account etc.

• Configured security and organizational hierarchy for sales for salesforce implementation.

• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns,

Cases, Solutions, Forecasts, Reports, and Dashboards.

• Customized page layouts for Salesforce standard and custom objects.

• Execute on test scripts.

• Configured Reports for custom objects and associated them to Dashboard.

• Involved in Design and development of Workflows rules, triggers, validation rules and

other customizations with Salesforce.

• Administered Salesforce CRM applications for Sales, Marketing and Support

Departments. Involved in creating multiple analytical reports, with varying degree of

complexity.

• Created APEX triggers, classes, test methods and visual force pages to implement custom

functionality.

• Responsible for all the activities related to configuring Data Loader, uploading data in

CSV files into salesforce.com, checking for integrity of the data.

• Used SOSL and SOQL queries during the data migration and custom development.

• Developed S-Controls to manage sales plan call sheets within salesforce, capturing prep

data and call activity.

• Customized agile methodology in a service based, reverse mortgage specialized for

seniors.

• Analyzed the business processes for the three divisions in the organization that are using

sales force.

• Redesigned the old sales force architecture to new design based on best practices.

• Organized business and end user meetings for discovery, business needs gathering and

gap analysis.

T-Mobile, Seattle, Washington Sep 2011 – March 2012

Salesforce Administrator/ Developer

Description: Headquarters in Bellevue, Washington, T-Mobile was founded by Deutsche

Telecom in 2000. T-Mobile is a national provider of wireless voice, messaging and data

services capable of reaching over 293 million Americans.

Responsibilities:

• Gathered requirements and had a thorough understanding of interpreting customer/clients

business needs and translate them into operational requirements.

• Defined Lookup and master-detail relationships on the objects and created junction

objects to establish connectivity among objects.

• Created Page layouts to organize fields, custom links, related lists, and other components

on a record detail and edit pages.

• Worked on Validation Rules, Workflows and Approval Processes.

• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes

and Apex Triggers for various functional needs in the application.

• Hands on experience in Administration setup like manage Users, Security Controls and

Data Management on service cloud for HR team.

• Worked with Integrated Development Environment.

• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows

and Approval Processes for automated alerts, field updates, and Email generation.

• Work with various functions and end users to identify, document, and communicate

standard business processes as they relate to the database. Configure platform to meet

requirements including installation and configuration of app exchange applications.

• Used data de-duplication tool to ensure the quality of data being entered in the system.

• Customized the Dashboards to the track usage for productivity and performance of

business centers and their sales teams.

• Created Custom fields, pick lists and dependent pick lists to the custom objects.

• Used Apex Data Loader to migrate data such as accounts, campaigns, cases and leads.

Procter & Gamble Co., Cincinnati, OH Aug 2010–Aug 2011

Salesforce Administrator/Business Analyst

Description:Procter & Gamble Co., also known as P&G, is a multinational consumer goods

company headquartered in Cincinnati, Ohio. P&G provides consumer goods in various

segments namely beauty, grooming, health care, snacks & pet care, fabric care & home care

and baby care & family home care.

Responsibilities:

• Managed, analyzed and defined stakeholder needs.

• Gathering and interpreting relevant data and presenting results in unbiased

manner.

• Acted as primary liaison between operations, technical areas and business line.

• Involved in conducting integrated testing, creating test cases as well as user acceptance

testing along with QA team.

• Reviewing completed requirements to ensure that requirements are built correctly.

• Assisted in end user training, application design and business process definition.

• Testing, performance testing (using custom simulator) and production support.

• Provided critical business analysis to senior management for economic modeling, return

on investment resource optimization.

• Analyzed and compiled data.

Icore Cyber Support Pvt. Ltd., Indore, India Jan 2008 – July 2010

Java Developer / Project coordinator

Description: Multinational conglomerate with business in engineering, construction,

manufacturing goods, information technology and financial services.

Responsibilities:

• Engaged throughout in the system resource analysis and design of the game.

• Effectively applied the concepts of Software Development Life Cycle methodology.

• Utilized concepts of Object Oriented Design (OOD) like ‘inheritance’ and ‘encapsulation’

to ensure a clean, simple and scalable design.

• Led requirements gathering and converted all features requirements into design

requirements by using IBM Rational Rose.

• Implemented and executed this project by developing code using Java to Mobile

Engineering (J2ME) language.

• Participated in project planning sessions with business analysts and team members to

analyze business IT Requirements and translated business requirements into working

model.

• Database is designed where all the records are stored. MySQL is used for this purpose.

• Working on integration project with both bi-directional and uni-directional integration

between two different systems.

• Use java to design and develop this application, DOM parser to parse XML document.

• Use CA SCM(Software Change Manager) Workbench for software configuration

management and version control.

• Deploy the application on the JBoss Application Server.

• Use Eclipse as IDE tool to develop the application.

EDUCATION

• B.E. in Computer Science and Engineering, SVCE, Indore, India

CERTIFICATIONS

Oracle Certification of Java Programming (OCJP)

References provided upon request

Contact this candidate