Service Representative Management

Ashley A. McKee

*** * ******* **** ***** Objective

Unit 706

To obtain a position that will enable my progressive experience to add value within a growing

West Des Moines, IA

company that presents room for advancements.

50266

515-***-****

Employment History

********@*****.***

Customer Support/Software Tester

05/2013 - Present and 02/2008 - 12/2011 Premier Crop Systems, LLC., WDM, IA

Create and follow a testing plan based on parameters outlined; using every function and

tool, searching for results regarding performance, reliability, bugs and any other failures.

An astute sensitivity to detail, noticing not only what is there but also what is not.

Answer incoming calls, answer questions, and solve user interface issues.

SQL Server Management Novice

NSS Sales Agent

07/2012 - 05/2013 Nationwide, Des Moines, IA

Handle incoming calls/emails from prospective customers.

Performs outbound calls and follow-up work to close the sale.

Answer questions, provide explanations, and make recommendations to applicants

regarding appropriate coverage for auto or property policies, limits, deductibles; considers

customer needs as well as company guidelines. Determines and enter rating information

into systems; provides quotation, and binds coverage within prescribed limits.

Service Representative

12/2011 - 07/2012 Kari D Taylor State Farm Agency, Urbandale, IA

Handles incoming calls/emails from current and prospective clients.

Process changes to policies as necessary.

Answer questions, provide explanations and make recommendations to prospective and

current customers.

Agricultural Data Management

02/2008 - 12/2011 Premier Crop Systems, LLC., WDM, IA

Confidential, high-quality agricultural data processing.

Manage several facets of client support while establishing and maintaining professional

rapport.

Brainstorm with the team to implement new ideas for a more efficient website database.

Education

01/2009 - 05/2010 DMACC, WDM, IA

Associate’s in Business Administration

08/2004 - 01/2007 ISU, Ames, IA

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