Customer Service Representative
Resume:
Faiza Anis
St.Catharines, ON, L2S 3M4
*****.*****@*****.***
SKILL SUMMARY
Excellent communication skills
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Strong computer skills
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Strong Leadership skills
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Excellent at program development and facilitation
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Excellent relationship building skills
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Highly motivated self-starter
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Able to work independently and as a member of a team
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EDUCATION
Niagara College Canada Graduation 2013
Recreation and Leisure Services Program – 2 year program
courses completed: Introduction to Recreation and Leisure, Leadership in Society, Volunteer
Development, Person’s with Special Needs, Behavioural Psychology, Recreational
Programming, Facilities Management, Healthy Communities, Sociology, Health and Fitness,
Fundraising and Revenue generating, Marketing, Leisure Education, Role of Government,
leisure Lifecycle and Recreation Planning, Community Development, Commercial
Entrepreneurial Recreation, Issues and Trends in Recreation, Organizational Management,
Recreation Outdoor, Community Development Independent Project.
WORK EXPERIENCE
I am currently working as a program leader at the Boys and Girls club, provides after school
recreational program for kids zone.
22nd April 2013- 16th May
St. Catharines Museum and Welland Canals Centre
Field Block placement Programming department
Program planning and development of:
• Program delivery for Historica fair at Brock University
• Market aMUSE a pop up Museum event to increase community involvement
• Created a program proposal of Shipman’s Shindig; an annual fundraising event
• Travelling Museum; a program to deliver educational artifacts to students in schools
• Lead meeting to present ideas of fund raising event
• Used customer service skills to market events
• Successfully deliver interactive program to Seniors
Faiza Anis Page 2
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Folk Arts Multicultural Centre 26 Sept.2012- 12 Dec.2012
Field Placement (St.Catharines, ON)
Youth Service Coordinator
• Supervise the implementation of the Program
• Design and modify program accordingly
• Change roles of leadership with diverse population
• Compile monthly Community events from variety of sources
• Independently Facilitated youth session by planning, implementing and evaluating
• Design volunteer session to brainstorm special event
• Attended RAVA meeting to network with other volunteer organization
• Prepare evaluation forms to conduct survey
12th Mar. 2012 to 16th Mar. 2012
YMCA of St. Catharines
March Break Camp (St.Catharines, ON)
Day Camp Senior Supervisor
• Track record of attendance children age 3-7.
• Involve groups of children in organized team building activities in order to create sense of
community among children.
• Resolve conflicts between children in professional manner.
• Co-ordinate and schedule indoor and outdoor activities with time crunch.
City of Niagara Falls Recreation and Culture Jan.2012 to Apr. 2012
Field Placement (McBain Community Centre)
Arts & Culture Committee Staff Liaison of Niagara Falls
Recreation and Culture Department
• Updating volunteer, sponsor, events, and community partner’s files and folders
• Observe event progress and direct to respective source
• Administrative duties include printing minutes of meetings, agenda, making labels for
forms and envelope, making phone calls to volunteers
• Book entertainment for Re-Opening of the Historical Museum of Niagara Falls
• Volunteer for security on the Re-Opening of the Museum of Niagara Falls
• Attended PRO Conference
Customer Service Representative
6 years of experience 2002-2008
TRG Customer Solutions
• Inbound and outbound sales calls
• Upgrade existing plans for customers
• Represent big companies such as Verizon, Rogers, Royal Bank, Charter City bank etc.
• Problem solving and find satisfied solutions to irate customers
VOLUNTEER EXPERIENCE
Fundraising for UNICEF 2005
Marketing for Cordage Green initiative 2013
CERTIFICATES
Standard First Aid with CPR “C” (Lifesaving Society) 2011
High Five Principles of Healthy Child Development & Quest Certificates 2012
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate