Healthcare Information Technology

SUZI F. HINES

**** ****** **, ********, ** ***** C: 843-***-**** H: 412-***-**** **********@*****.***

EXECUTIVE SUMMARY

• CERTIFIED PROFESSIONAL IN HEALTHCARE INFORMATION & MANAGEMENT SYSTEMS (CPHIMS)

• BACHELORS DEGREE IN COMPUTER SCIENCE

• OVER 20 YEARS EXPERIENCE DESIGNING AND IMPLEMENTING HL7 INTERFACES, ETL PROGRAMS, CLINICAL SYSTEMS AND

DATA REPOSITORIES FOR HOSPITALS, PHYSICIAN OFFICES AND MANAGED CARE ORGANIZATIONS

EDUCATION CERTIFICATIONS

AND

2010 CPHIMS CERTIFICATION

HIMSS

1997 6 HOURS TOWARD MASTER OF SCIENCE: COMPUTER SCIENCE

UNIVERSITY OF IDAHO

1988 BACHELOR OF SCIENCE: COMPUTER SCIENCE

CLEMSON UNIVERSITY

CORE QUALIFICATIONS

• FOCUSED ON CUSTOMER SATISFACTION, REPEAT BUSINESS AND A GROWING PORTFOLIO OF HAPPY CUSTOMERS

• STRONG DATA ANALYSIS, PROBLEM SOLVING, TEAM BUILDING, COMMUNICATION, INTERPERSONAL AND LEADERSHIP SKILLS

• PROFICIENT WITH NUMEROUS PROGRAMMING LANGUAGES INCLUDING: SQL, INFORMATICA, DATASTAGE, ERWIN, C, PERL,

UNIX SHELLS

AND

• PROFICIENT IN DEVELOPING HL7 INTERFACES BETWEEN MULTIPLE CLINICAL AREAS AND CLINICAL SYSTEMS

• PROFICIENT AT WRITING PROJECT DOCUMENTATION, INCLUDING IN-DEPTH STATUS REPORTS, TECHNICAL REPORTS, INTERFACE

DESIGN SPECIFICATIONS, DECISION JUSTIFICATION REPORTS AND FINAL PROJECT DOCUMENTATION

• COMFORTABLE WITH WINDOWS AND UNIX COMPUTING PLATFORMS

ACCOMPLISHMENTS

• LED IMPLEMENTATION OF ELECTRONIC MEDICAL RECORDS (EMR) FOR PHYSICIAN OFFICE

• FACILITATED THE PROVIDER PERSPECTIVE TECHNICAL COMMITTEE FOR THE HEALTHCARE INFORMATION TECHNOLOGY

STANDARDS PANEL (HITSP)

• LED TECHNICAL TEAM IN DEVELOPMENT OF AN ENTERPRISE DATA WAREHOUSE FOR A MID-SIZE HEALTH PLAN

• PERFORMED RISK ASSESSMENT AND DEVELOPED FALL BACK STRATEGIES IN REGARDS TO THIRD PARTY SOFTWARE FOR A

LARGE HEALTH INSURANCE COMPANY

• ANALYZED, DEVELOPED, AND IMPLEMENTED HL7 INTERFACES FOR ADT, SCHEDULING, BILLING, LAB ORDERS AND

RESULTS, AND RADIOLOGY ORDERS AND RESULTS

• CONVERTED SQL SERVER STORED PROCEDURES TO ORACLE 7.0 PL/SQL STORED PROCEDURES

• DEVELOPED REPORTS USING SQL, C AND PERL

• PROVIDED SYBASE AND ORACLE ADMINISTRATION SUPPORT

EXPERIENCE

2012 TO 2014 INDEPENDENT HEALTHCARE IT CONSULTANT

ST. GEORGE, SC

• PROVIDE SUPER-USER SUPPORT FOR A SMALL FAMILY PRACTICE’S EMR

• ENGAGE IN BUSINESS DEVELOPMENT AND NETWORKING ACTIVITIES

2003 TO 2012 PRINCIPAL

SAGE CONSULTING, LLC – ST. GEORGE, SC

• EMR IMPLEMENTATION LEAD FOR A SMALL FAMILY PRACTICE

• FACILITATOR AND TECHNICAL WRITER FOR THE HITSP PROVIDER PERSPECTIVE TECHNICAL

COMMITTEE. FACILITATED BOTH WEB-BASED AND FACE-TO-FACE MEETINGS.

• ENGAGED IN BUSINESS DEVELOPMENT AND NETWORKING ACTIVITIES

1996 TO 2003 TECHNICAL MASTER III

FIRST CONSULTING GROUP – LONG BEACH, CA

• TECHNICAL LEAD IN DEVELOPMENT OF AN ENTERPRISE DATA WAREHOUSE FOR A MID-SIZE HEALTH

PLAN. DUTIES INCLUDED:

o DEVELOP TECHNICAL TEAM UNITY BETWEEN CONSULTANTS AND CLIENT STAFF. BUILD TRUST

AMONG CLIENT STAFF WHO PERCEIVED CONSULTANTS AS A THREAT.

o FACILITATE TECHNICAL TEAM AND CLIENT REQUIREMENT MEETINGS

o ESTABLISH AND ENFORCE ETL CODE AND DOCUMENTATION STANDARDS

o DESIGN AND IMPLEMENT COMPLEX ETL PROGRAMS

o REVIEW FUNCTIONAL SPECIFICATIONS

o ASSIST IN DESIGN OF THE DATA MODEL

o MENTOR OTHER ETL DEVELOPERS

o PROVIDE PERFORMANCE AND TUNING SUPPORT FOR THE ETL PROGRAMS

o PREPARE FINAL TECHNICAL DOCUMENTATION

• TESTED AND PERFORMED QUALITY ASSURANCE ON ETL JOBS WRITTEN TO LOAD A DATA WAREHOUSE

FOR A LARGE CHILDREN’S HOSPITAL.

• PERFORMED RISK ASSESSMENT AND DEVELOPED FALL-BACK STRATEGIES FOR A LARGE HEALTH

INSURANCE COMPANY IN REGARDS TO THIRD PARTY SOFTWARE. DUTIES INCLUDED:

o DEVELOP POSITIVE WORKING RELATIONSHIP WITH STAFF OF A BANKRUPT SOFTWARE COMPANY

TO GET QUESTIONS REGARDING SOFTWARE ANSWERED.

o ANALYZE ARCHITECTURAL COMPONENTS OF SOFTWARE WITHOUT INFRINGING ON

INTELLECTUAL PROPERTY BY INTERVIEWING INSURANCE EMPLOYEES, READING AVAILABLE

DOCUMENTATION AND VIEWING PRODUCT DEMONSTRATIONS.

o VERIFY COMPLETENESS OF TECHNICAL DOCUMENTATION PROVIDED BY A THIRD PARTY

SOFTWARE VENDOR

SENIOR IMPLEMENTATION SPECIALIST

• TEAM LEAD IN ANALYSIS, DEVELOPMENT AND IMPLEMENTATION OF HL7 ADT, ORDER, RESULTS AND

CHARGE INTERFACES BETWEEN HBOC STAR AND 13 DEPARTMENT SYSTEMS

• FACILITATED INTERFACE SPECIFICATION MEETINGS BETWEEN HOSPITAL HEALTHCARE STAFF AND

INTERFACE DEVELOPERS

• PREPARED TECHNICAL SPECIFICATIONS AND FINAL TECHNICAL DOCUMENTATION FOR INTERFACES

IMPLEMENTATION SPECIALIST

• FACILITATED INTERFACE SPECIFICATION MEETINGS BETWEEN HEALTHCARE STAFF AND INTERFACE

DEVELOPERS.

• PERFORMED ANALYSIS, WROTE TECHNICAL SPECIFICATIONS AND CODED HL7 INTERFACES BETWEEN

SUNQUEST FLEXILAB AND THE FOLLOWING SYSTEMS: IDX (ADT, SCHEDULING, AND CHARGES),

WISE MEDICAL SYSTEMS (ORDERS AND RESULTS), AND QUEST REFERENCE LAB (ORDERS AND

RESULTS)

• WROTE TECHNICAL SPECIFICATIONS AND CODED HL7 ORDERS INTERFACE FROM CAREVISION TO

SUNQUEST RADIOLOGY

• PERFORMED ANALYSIS OF BATCH DOWNLOADS FOR HOSPITAL CONVERTING TO HBOC STAR

• CONVERTED SQL SERVER STORED PROCEDURES TO ORACLE 7.0 PL/SQL STORED PROCEDURES

• WROTE HL7 INTERFACE TO TRANSFER DATA FROM THE OACIS ORDER ENTRY SYSTEM TO THE

OACIS GATEWAY++

• IMPLEMENTED OACIS CLINICAL DATA CAPTURE IN TWO PILOT OUTPATIENT SITES. PROVIDED CLIENT

WITH SYBASE ADMINISTRATION SUPPORT AND TECHNICAL SUPPORT FOR THE OACIS CLINICAL

DISPLAY, CLINICAL DOCUMENTATION AND GATEWAY++ PRODUCTS

1991 TO 1996 SOFTWARE ENGINEER

COLEMAN RESEARCH CORPORATION (94-96) AND HBOC (91-94) – MEDICAL UNIVERSITY OF SC,

CHARLESTON, SC

• INTERFACED CLINICAL SYSTEMS TO DATABASE REPOSITORY USING HL7

• WROTE GENERIC WORD PROCESSING TO OACIS INTERFACE USING SQL AND PERL

• DESIGNED AND IMPLEMENTED USER SCREENS FOR THE OACIS CLINICAL DISPLAY

• SYBASE DATABASE ADMINISTRATOR

• WROTE C PROGRAM TO RETRIEVE LABS AND GENERATE FLOW SHEETS FOR HEMATOLOGY/ONCOLOGY

PATIENTS

1989 TO 1991 COMPUTER PROGRAMMER II

TDS, INCORPORATED – CHARLESTON, SC

• ENHANCED DAMA SATELLITE COMMUNICATION SYSTEM FOR THE NAVY

• DESIGNED ORACLE DATABASE FOR TRACKING EQUIPMENT INSTALLED ON SHIPS

1988 TO 1989 COMPUTER PROGRAMMER/ANALYST

DAVISCO DATA SYSTEMS – GREENVILLE, SC

• PROGRAMMED AND TESTED SOFTWARE FOR REAL-TIME TEXTILE MANUFACTURING SYSTEM, A TIME AND

ATTENDANCE SYSTEM AND AN INVOICING SYSTEM.

AFFILIATIONS

MEMBER OF HEALTHCARE INFORMATION MANAGEMENT SYSTEMS SOCIETY (HIMSS)

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