ALVIN LOPEZ

*** *. *** ****** **

New York, NY, *0128

acpw50@r.postjobfree.com

917-***-****

15+ years of extensive experience in managing Applications and Production

Support for a fast paced trading floor environment with tight deadline

requirements

Proven ability to work both independently and in a team environment where

coordination of everyone's unique skills and abilities are properly used

Strong analytical and problem solving skills with the ability to quickly

adapt to changing and competing priorities

Good sense of presenting a "balanced" technological approach with respect

to what technology resources are available and what the user/work

environment require and what budget is available

Demonstrated accomplishments in Business Continuity Management, Project

Management, Technical Documentation and IT Audit

Trading Application Knowledge Include:

. Alert

. Autex

. Autobahn

. Belzberg

. BGC Espeed

. Bloomberg

. Brass/UMA

. Bridge

. BrokerTec

. Calypso

. Cantor Espeed

. CitiVelocity

. CQG

. Currenex

. Eurobrokers

. EBS

. ETC

. Factset

. Fedline

. Fenics

. Fidessa

. FX Connect

. FX OrderBook

. Garban ETC

. Hilliard Farber

. ICAP products

. Instinet

. ION Platform - Marketview, MMI, WINFITs classic and WebFITS

. Instinet

. IPREO

. IRESS

. JP Morgan Market

. Lehman Futures Live

. Liberty Direct

. MarketAxess

. Microbank

. MorganDirect

. Morcomm

. Murex

. Nasdaq and OMX

. Neovest

. Numerix

. NYFIX

. Omgeo product

. Prebon

. TOMS

. RealTick

. RediPlus

. Sonaris

. TAAPS

. Thomson Reuters products

. TIBCO

. Summit

. Wall Street System

. and many in house applications as well as Microsoft products

Employee History:

TD Securities (USA) LLC Trade Floor Support Manager

2001 to 2014

. Managed trading floor support team of five for various Business Units

such as US Rates, Treasury, Swaps, Agency,

Derivatives, Munis, Equities, FX, Global Precious Metals, Commodities,

ensuring that the traders' requirements are properly identified and

appropriately met

. Oversaw day to day undertaking of operating, maintaining and

supporting applications and software for the Trading Floor operations

in cooperation with external vendors' application support team and in

house development groups. This included system and functional testing

and user acceptance testing for all new functional processes and

regression testing on existing functionality

. Maintained uninterrupted support during Hurricane Sandy, the blackout

of 2003 and 9/11, collaborated in providing a Business Continuity and

Disaster Recovery Plan that kept mission-critical applications readily

available

. Integral part in successfully completing projects such as the Windows

7 rollout (including packaging of trading floor apps), implementing

Equinix connectivity, migration of Reuters RMDS to Reuters Eikon,

Palo Alto firewall cutover, and multiple onboarding of new

applications, such as Omgeo CTM

. Developed amicable relationship with trading and sales staff while

resolving issues in a timely manner to gain their trust and to

facilitate a trading floor environment that is willing to accept the

constant change in technology

. Coordinated and executed management of Change, Incidents, Identity and

Access controls, as per Regulatory, Audit and Compliance requirements

. Prepared extensive documentations for systems, operational manuals,

functional specifications, installation, implementation & testing

guides, technical policies and procedures

. Provided senior management daily start of day status, escalating when

appropriate to effectively decrease down time while keeping everyone

well informed

BMO Nesbitt Burns LAN Manager 1997 to

2001

. Managed Information Technology structure including Server/LAN/WAN

infrastructure in concert with the head office IT Division during a

period in which the office staff have increased, went through mergers

and numerous changes in business divisions, strategies and management.

Business units include Investment Banking, Research, Institutional

Fixed Income Sales and Trading, Institutional Equity Sales and

Trading, Administration, Finance and Operations

. Deliverables include analysis of environment; standardization of

hardware/software/operating system products within and across business

units; design and implementation of scalable trading and market data

systems; provided backup and archiving data files to alleviate server

disk space while preserving data integrity

. Completed system conversions (ADP, Trading systems for Equity and

Fixed Income) within time frames providing usable and performance

enhancing systems

. Balanced critical projects such as Y2K and Common Operating

Environment with daily workload and kept reliable and quick support

for our demanding users

. Developed excellent rapport among different IT areas, management and

the different business unit's staff to facilitate a co-operative

environment

. Successfully re located entire office from 430 Park Avenue to 3 Times

Square enabling important business continuity

Mount Sinai Hospital PC Support Specialist

1992 to 1996

. Provided pro- active 1st level support for all computer related

problems (mainframe and PCs) over a variety of platforms and

applications

. Responsible for understanding and prioritizing calls, issues and

questions to meet users requirements

. Conducted technical training, advised and assisted users with office

applications and databases

. Instrumental in implementing problem management system to log all

calls, requests, issues and resolutions to centralize information for

the benefit of all help desk team

. Upgrade Novell to Windows NT environment with minimal disturbance to

work environment

Education: Bachelor of Business Management, May 1992

Computer Business Information Systems

Ryerson Polytechnic University, Toronto, Canada

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