Trading floor support
Resume:
ALVIN LOPEZ
New York, NY, *0128
*****.*****.**@*****.***
15+ years of extensive experience in managing Applications and Production
Support for a fast paced trading floor environment with tight deadline
requirements
Proven ability to work both independently and in a team environment where
coordination of everyone's unique skills and abilities are properly used
Strong analytical and problem solving skills with the ability to quickly
adapt to changing and competing priorities
Good sense of presenting a "balanced" technological approach with respect
to what technology resources are available and what the user/work
environment require and what budget is available
Demonstrated accomplishments in Business Continuity Management, Project
Management, Technical Documentation and IT Audit
Trading Application Knowledge Include:
. Alert
. Autex
. Autobahn
. Belzberg
. BGC Espeed
. Bloomberg
. Brass/UMA
. Bridge
. BrokerTec
. Calypso
. Cantor Espeed
. CitiVelocity
. CQG
. Currenex
. Eurobrokers
. EBS
. ETC
. Factset
. Fedline
. Fenics
. Fidessa
. FX Connect
. FX OrderBook
. Garban ETC
. Hilliard Farber
. ICAP products
. Instinet
. ION Platform - Marketview, MMI, WINFITs classic and WebFITS
. Instinet
. IPREO
. IRESS
. JP Morgan Market
. Lehman Futures Live
. Liberty Direct
. MarketAxess
. Microbank
. MorganDirect
. Morcomm
. Murex
. Nasdaq and OMX
. Neovest
. Numerix
. NYFIX
. Omgeo product
. Prebon
. TOMS
. RealTick
. RediPlus
. Sonaris
. TAAPS
. Thomson Reuters products
. TIBCO
. Summit
. Wall Street System
. and many in house applications as well as Microsoft products
Employee History:
TD Securities (USA) LLC Trade Floor Support Manager
2001 to 2014
. Managed trading floor support team of five for various Business Units
such as US Rates, Treasury, Swaps, Agency,
Derivatives, Munis, Equities, FX, Global Precious Metals, Commodities,
ensuring that the traders' requirements are properly identified and
appropriately met
. Oversaw day to day undertaking of operating, maintaining and
supporting applications and software for the Trading Floor operations
in cooperation with external vendors' application support team and in
house development groups. This included system and functional testing
and user acceptance testing for all new functional processes and
regression testing on existing functionality
. Maintained uninterrupted support during Hurricane Sandy, the blackout
of 2003 and 9/11, collaborated in providing a Business Continuity and
Disaster Recovery Plan that kept mission-critical applications readily
available
. Integral part in successfully completing projects such as the Windows
7 rollout (including packaging of trading floor apps), implementing
Equinix connectivity, migration of Reuters RMDS to Reuters Eikon,
Palo Alto firewall cutover, and multiple onboarding of new
applications, such as Omgeo CTM
. Developed amicable relationship with trading and sales staff while
resolving issues in a timely manner to gain their trust and to
facilitate a trading floor environment that is willing to accept the
constant change in technology
. Coordinated and executed management of Change, Incidents, Identity and
Access controls, as per Regulatory, Audit and Compliance requirements
. Prepared extensive documentations for systems, operational manuals,
functional specifications, installation, implementation & testing
guides, technical policies and procedures
. Provided senior management daily start of day status, escalating when
appropriate to effectively decrease down time while keeping everyone
well informed
BMO Nesbitt Burns LAN Manager 1997 to
2001
. Managed Information Technology structure including Server/LAN/WAN
infrastructure in concert with the head office IT Division during a
period in which the office staff have increased, went through mergers
and numerous changes in business divisions, strategies and management.
Business units include Investment Banking, Research, Institutional
Fixed Income Sales and Trading, Institutional Equity Sales and
Trading, Administration, Finance and Operations
. Deliverables include analysis of environment; standardization of
hardware/software/operating system products within and across business
units; design and implementation of scalable trading and market data
systems; provided backup and archiving data files to alleviate server
disk space while preserving data integrity
. Completed system conversions (ADP, Trading systems for Equity and
Fixed Income) within time frames providing usable and performance
enhancing systems
. Balanced critical projects such as Y2K and Common Operating
Environment with daily workload and kept reliable and quick support
for our demanding users
. Developed excellent rapport among different IT areas, management and
the different business unit's staff to facilitate a co-operative
environment
. Successfully re located entire office from 430 Park Avenue to 3 Times
Square enabling important business continuity
Mount Sinai Hospital PC Support Specialist
1992 to 1996
. Provided pro- active 1st level support for all computer related
problems (mainframe and PCs) over a variety of platforms and
applications
. Responsible for understanding and prioritizing calls, issues and
questions to meet users requirements
. Conducted technical training, advised and assisted users with office
applications and databases
. Instrumental in implementing problem management system to log all
calls, requests, issues and resolutions to centralize information for
the benefit of all help desk team
. Upgrade Novell to Windows NT environment with minimal disturbance to
work environment
Education: Bachelor of Business Management, May 1992
Computer Business Information Systems
Ryerson Polytechnic University, Toronto, Canada
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