Customer Service Manager

PHILIP A. COX

*** ****** ******** ********* (**5) 427 - 7679

Ajax, Ontario L1S 6X6 *****.***@*****.***

PROFILE

< Reliable, self-starter - professionally mature individual with 30

years experience in the areas of Receiving and Transportation.

< Excellent planning and organization skills

< Strong sense of urgency - ability to meet tight deadlines and deal

efficiently with shifting priorities in fast-paced, high volume, and

constantly changing environments.

< Effective communicator - solid track record for providing superior

internal and external customer service.

< Collaborator - utilizing interpersonal competencies with proven

success in the building of positive working relationships between team

members and other departments.

< Working experience with Microsoft Office, and the Internet.

CAREER SUMMARY

WHITE PAPER CO, MARKHAM

2009 - 2014

Driver / Warehouse Duties

. Drove a 5 ton truck with air brakes. Possess an excellent, accident

and infraction free driving record.

. Load and unload truck while delivering office supplies to various

office locations.

. Assisted in other miscellaneous shipping and receiving duties.

. Fork lift and electric pallet jack operation.

COVER-ALL COMPUTERS, MARKHAM 2003 - 2009

Driver / Warehouse Duties

. Drove a 5 ton truck with air brakes. Possess an excellent, accident

and infraction free driving record.

. Delivered promotional documents and advertising materials to various

post office locations.

. Assisted in shipping and receiving duties.

. Operated a Raymon Reach and a fork lift.

BOWNE OF CANADA, Toronto 1994 - 2003

Receiver

Reported to the Manager, Shipping and Receiving for this global leader of

quality printing and document management solutions. Successfully performed

the duties of a Receiver in a high traffic, high volume environment while

achieving high levels of productivity and efficiency.

. Received and verified the accuracy of an average of 15 - 20 large

paper and/or materials shipments on a daily basis.

. Operated a forklift truck in a safe and responsible manner to store

materials in the warehouse and to deliver materials internally for

production.

. Maintained up-to-date and accurate inventory records by ensuring that

all shipments were input into the Boss system on a timely basis.

Conducted weekly and bi-weekly inventory audits to further ensure

accuracy.

. Notified purchasing when replenishment of materials was required.

Assisted purchasing with the ordering of necessary materials during

busy periods.

. Built solid and collaborative relationships with Customer Service and

Pressroom staff by proactively working with them to quickly resolve

customer service and production issues.

PHILIP A. COX Page 2

FURNITURE MALL, Pickering 1992 - 1994

Furniture Delivery Driver

Reported to the Manager, Shipping and Receiving for this major retailer of

household furniture.

. Drove a 5-ton truck safely to deliver furniture to customers from the

warehouse and also between the 3 main stores and the warehouse.

. Interacted professionally and courteously with customers and quickly

relayed any issues or concerns to Manager for resolution.

. Assisted in the area of shipping and receiving during peak periods.

TEXCOM MARKETING INC., Markham 1982 - 1992

Transportation Supervisor

Reported to the Manager, Operations for this telemarketing firm.

Supervised a staff of 2 drivers, and managed the maintenance and scheduling

of three vehicles, including: 5-ton GMC delivery truck, 1-ton delivery cube

van, and -ton GMC courier van.

. Gained extensive knowledge of US custom regulations by driving to

Buffalo's main Post Office on a regular basis to purchase postage

stamps and deliver US mail.

. Transported direct mail shipments to the company's other letter shop

in Buffalo and collected material from Laub warehouse to be processed

in Canada.

. Scheduled all Post Office mail drops, and daily courier and material

deliveries.

. Arranged the delivery and exchange of Cardax trays, monos and mailbags

for the Mail Processing department.

. Collected business reply mail on a daily basis and ensured that postal

meters were refilled.

CANADIAN PACIFIC RAILWAYS, Toronto 1973 - 1980

Head Checker (1977 - 1980)

Checker (1973 - 1977)

Loader (1973)

Recruited initially as a loader for freight cars and was promoted to a

Checker for the freight cars after 7 months, and a Head Checker after 4

years. Went on to perform the duties of a Fork Lift Operator and a Bill

Collector.

EDUCATION

. Maintenance Mechanic Diploma, Seneca College, Leslie Campus

Courses Included:

Arc & Oxyacetylene Welding, Rigging, Plumbing, Machining (on-hand

machining on lathe and milling machines), Electricity,

Refrigeration, Steamfitting, Sprinkler and Fire Protection, Line

Servicing, Heating and Air Conditioning, Measuring Tools,

Mechanical Principles, Fluid Power, Blueprint Reading, and

Lubrication

. Graduated Grade 12

PROFESSIONAL DEVELOPMENT

WHIMIS

Forklift Operation license with refresher courses approximately every 2

years

Internal Fire and/or safety training approximately every 2 years

INTERESTS

Sports, Photography, Dancing

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