MBA HR

V.S.MADHURA, B.Tech

No.*, Nitish Arcade, Appavu Nagar, Thally Road, Hosur - 635109

[pic]

Contact Nos.: Mob - +91-989*******

E-Mail: *******************@*****.***[pic]

Qualification Summary:

B.TECH graduate with 6.3 years of experience in Order Management (SAP SD as

an End User), Sales Co-ordination, Operations, Internal Sales, MIS Reports

and Customer Support.

Core Competencies Involved:

Proficient in complete process flow of O2C (Order to Cash Process),

Pricing/Costing Execution, Pricing Support to Sales for Order/Quotation

closures, Commercial Knowledge in local & Export orders, MIS Report

Analysis (BI & BIW Software), Inventory Dilution & Monitoring, Back office

support & Operations, effective Verbal & Written communication.

Career Scan

December 2011 till November 2014

Sales & Support Executive - Operations

HVAC, OEM, Industry Project Panel & VFD Production Orders - Danfoss

Industries Pvt Ltd, Chennai (Off role Basis) - Power Electronics

Reporting to Operations Manager

Roles & Responsibilities:

. From Order Processing till Delivery Note Creation of materials in

SAP (Local, Indent & Export Orders) to the end

customers/OEM/contractors. (SAP SD module) - This includes Drive

dispatch from 3PL Warehouse - Trading Plant (INR Deliveries) &

Panel Dispatch from own manufacturing plant warehouse (Export &

Local Order Deliveries).

. Intermediate Knowledge in commercials (Local, Imports & Exports) to

dispatch the materials on time with proper implementation.

(Additionally, knowledge on how Imports of material from factory to

3PL Warehouse been done)

. Co-ordination with respective teams on Supply chain Activities.

. Follow-ups with customers for CT-1 forms, ARE-1 forms & relevant

commercial documentations for hassle free delivery on Third Party

Export Orders.

. Extensive follow up on Delivery Schedules with Production team for

Panels delivery & with Fulfilment team for Drive delivery for every

new Panel orders & in turn keep the customer informed about the

same.

. Clear instructions need to be given for warehouse co-ordinators in

Pre & Post-dispatch activities to avoid any discrepancies on

Customer Invoices.

. GGP/Pricing/costing Workout & Profit analysis for the

quotations/LOI and before releasing the Purchase order.

. Inventory Monitoring & Dilutions (GGP/Pricing/Costing executed when

diluting Inventories)

. Vetting the PO terms & Conditions - Including all commercial,

finance & Dispatch Terms

. Coordination with Various departments

Sales/Finance/Commercial/Production/Fulfilment for hassle-free

daily Operations.

. Intermediate between accounts team & customer for ABG/PBG/LC

vetting Procedures.

. Preparing Proforma Invoices & Order acknowledgments for every new

Order.

. Preparation of Test Certificates (based on product base), Debit

Notes, Credit Notes, & Commercial invoices.

. Handling Customer complaints from receipt of PO till Delivery &

Forwarding the complaints to the relevant team for quicker

resolution. (Product Quality, Service/commissioning complaints

etc.)

. Attended TS/ISO 9001 Audit every year to represent Order processing

- Customer Support team & successfully no NC's for all the

documentations submitted/shown to the third party auditors.

Reports Generation through BI Software & Preparation:-

. Complete margin/GGP Analysis for all the executed Panel Orders,

every year.

. Daily Sales Flash/ Billing Report for all Business Segments in PE

on daily basis.

. Weekly Sales Billing Report with YTD, Order booking, & Backlogs Up

to date.

. Sales Report generation of Top 10 & VIP customers on Monthly basis.

. Sales comparison Reports/any special requests from Strategic

Team/Any Sales Managers.

Since October 2010 till October 2011

Business Development Leader -

Twenty19.com, Chennai

Reporting to Managing Director

. Mentoring Customer Relations Team - Guide and motivate the Customer

support team to perform well in communicating to the target audience.

. Leadership Ability - Complete responsibility of handling Lead

Generation platform of the company and consistently take initiatives

on all the areas of improvement

. Relationship building - Maintaining good relationship with the clients

(CEO/COO's) thereby building a long term relationship for consistent

flow of business to the company.

. Creating Sales Proposals - Creating Sales proposals to improve the

sales targets and revenues.

. Presentation Skills - When direct meeting with clients - Presenting

the company to them on sales aspects of it.

. Market Analysis skills - Analysing the competitor's strategy and

market segmentation. This also includes analysing consumer's

requirements and expectations.

. B2C Brand establishment and promotional activities - Involved in

primary research of different ways of brand establishment like

preparing schedules for participation in education fairs, campus

ambassador activities to reach out to more number of consumers.

. B2B Promotional activities: -

- Creating potential list of target segments through search

engines.

- Creating typical newsletters every week and send out to all

potential lists of target segments to establish the branding and

credibility.

- Creating marketing emails and send out to potential leads.

. Communication Skills - Passionate in communicating with the different

type of professionals as well as to consumers.

. Networking skills - Highly interested and keen in networking with

people especially when attending conferences and educational fairs.

. Insights on improving the Business/ Meeting Targets - Bringing up new

sales/ marketing ideas to improve the revenue target every month

Reporting to: Managing Director

August 2008 till September 2010

Process Executive - Infosys BPO Limited, Bangalore

Reporting to: Process Manager

Roles & Responsibilities:

. Promoting BT Products and Services

. Processing BT line Installations and Service cancellation orders.

. Routing of calls and emails to the relevant department

. Handling billing enquiries, payment options, refunds, accounts.

. Registering of customer complaints and resolve them appropriately.

. To keep a track of customer enquiries and follow them up to ensure the

enquiries/complaints are resolved.

. Handling customer disputes and high level escalations through

calls/emails/Letters

Attainments:

. Successfully worked in all the types of handling customer queries

-Voice, semi-voice and Non voice process

. Handled several escalations and acted as a floor supervisor.

. Trained new advisors in call handling skills.

. Consistent performer by meeting the targets and awarded "Best

performer for Customer Satisfaction" in the month of July 2009.

. Successfully got several appreciations from various customers for

handling their calls sensitively and professionally.

Reporting to: Process Manager

Other Achievements

. Secured School First in English (XII Standard)

. Participated in "Airtel Super Singer 3 Zonal level auditions", held

on July 4, 2010

. I have published English guides (like Premier English guides for

school students) for B.A English Literature students from Women's

college, Kumbakonam.

Trainings attended

. 1 month Summer Course Training Program in Technical writing conducted

by SASTRA university

. 2 months training program in "C programming Language" from "CSC

Computer Software College"

. 1 day Sales workshop conducted by Indian Institute of Technology

(IIT), Chennai

. 15 days Training program in "Micro Labs Private Limited" on

Pharmaceutical Management.

. 7 days Mini project work in "Shasun Drugs and Chemicals", Chennai on

Material Handling & Operations Management.

Academia

2002 - Secured 83.45% in S.S.L.C Board Examinations.

2004 - Secured 90.41% in higher secondary board Examinations.

2008 - B.TECH Biotechnology in SASTRA University (Thanjavur) - CGPA of 7.86

out of 10 - 1st Class with distinction

Personal Dossier

Date of Birth : 17th July, 1987

Language Proficiency : Tamil & English (R W S), Hindi (R W)

Strength : Versatile, Hard working, self-confidence, Energetic,

Optimistic.

Hobbies : Singing, Listening to music, Reading Novels,

Surfing internet

Marital/family status : Married.

Having valid pass port & PAN Card.

V.S.MADHURA

Contact this candidate