Manager Sales

Ingrid Providence

***-** ***** ******,

Springfield Gardens, NY 11434

Telephone#: 917-***-****(Cell); email: ******.**********@*****.***

SUMMARY

• Bank Manager with over 13 years of successful branch management experience, who utilized excellent

communications skills, both oral and written, that yielded exceptional results, through outstanding coaching,

clear communication, and prompt follow-up.

• Consistently achieved exceptional audit results

• Oversaw assets of over 160MM.

• Provided consistent coaching and motivation to my sales staff, including Financial Advisor, Business Banker,

and Mortgage Banker, consistently facilitating partnerships that led to exceptional results.

• Facilitated the proper guidance to achieving success, to more than 200 individuals during my career.

• Groomed 25 individuals towards accomplishments that resulted in promotions, 15 of whom are still in those

positions today.

• Maintained total professionalism in every interaction.

CAREER EXPERIENCE

• Achieved exceptional Profit and Loss results, by maintaining double digit balance growth year over year.

• Cultivated valuable relationships with various community organizations, business owners, and Professionals

• Oversaw the daily operations of the retail branch, interacting with customers and staff with total

professionalism, in order to ensure complete satisfaction with the services delivered.

• Adhered to established policies that guaranteed exceptional results in Audits, Customer satisfaction, and

Employee satisfaction.

• Hired staff and provided coaching and feedback with hands on demonstrations, to help staff members achieve

success.

• Administered corrective action whenever necessary, up to, and including termination.

• Provided performance appraisals and salary forecasts for all staff members.

• Successfully interacted with all business partners, facilitating opportunities for success.

ACHIEVEMENTS

• Conferred with prestigious leadership award amongst the top 10% of my peers, nationally, for 2 consecutive

years.

• Achieved performance Level 1 status within my peer group, for 6 cumulative years.

• NASD Series 63, 66, 7 and 24 licenses; Life and Health Insurance license.

EDUCATION

City College of New York, New York, NY.

• Bachelor of Arts, Psychology.

CAREER HISTORY

. 2013 – 2014 Financial Advisor Morgan Stanley

Garden City, NY

• 2001 – 2013 Branch Manager JPMorgan Chase Bank, N.A. Brooklyn, NY.

• 1999 – 2001 Branch Manager Citibank, N.A. Queens, NY.

• 1993 – 1999 Sales Manager Citibank. N.A. Queens, NY.

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