Telecommunications, Software Sales, Information Services

Robert J. Surette

Address: *** ***** ******, ***** ********, Massachusetts 01982

Phone: 617-***-****

Email: ***********@*******.***

Regional Sales Manager/Director

Results-driven, seasoned, and customer-centric professional, offering comprehensive management experience in business-to-business

(B2B) sales and business growth management. Adept at strategic planning and development, program implementation, and people

performance improvement.

Recognized for developing successful strategies to increase sales, achieve growth opportunities, and maintain profitable operations.

Efficient at utilizing out-of-the-box approaches in training and developing employees to foster team unity and fulfill corporate

goals. Expert negotiator with proven ability to build win-win relationships and accommodate diverse customer needs by providing

innovative solutions and ensuring their utmost satisfaction. Empowered with strong multitasking and leadership skills in fiercely

competitive and fast-paced environments with dedication to superior service.

AREAS OF EXPERTISE

Territory Sales Management Sales Action Plans Development Account Management

Profit Optimization and Revenue Growth Contact Center Market Analysis Negotiation

Relationship Management Workforce Optimization Risk Mitigation Cloud Computing SaaS

PROFESSIONAL EXEPRIENCE

Vocalcom Paris, France/Dallas TX

Northeast Sales Director 2015–Present

Provide expert oversight to the sales of Vocalcom Cloud, Hybrid & Premise Based Contact Center Suite of offerings throughout the

Northeast area of United States

Ownership of sales planning, performance metrics, forecasting, and reporting for Northeast Territory

Plan and implement strategies for developing business and achieving the company’s sales goals

Establish and execute sales processes to drive desired sales outcomes and determine necessary improvements

Closely coordinate marketing functions to determine successful support, channel, and partner programs

Build and maintain key customer relationships and actively participate in closing strategic opportunities

Key Highlights:

Played an integral role in increasing revenue of Northeast territory which involved those that may be a result of future acquisitions

or product enhancements

Succeeded in leading the entire growth and expansion of the Professional Services Practice

Ensured the customer expectations and took part in accomplishing high-level of customer satisfaction

Pioneered the launch and utilization of infrastructure and systems in support for the success of overall sales function

8x8, NASDAQ: EGHT San Jose, CA

Regional Channel Manager (RCM) 2014

Actively partook in the execution of end-user events sponsored by account and align needed 8x8 support

Responsible for the leadership, management, recruiting, and strategic development of the Channel Partners

Managed the identification and implementation of initiatives with key channel partners to establish demand and improve sales

readiness on 8x8 products

Key Highlights:

Provided necessary assistance to all assigned partner base to maximize revenue and drive incremental business opportunities

Led the development and execution of effectual strategies to position 8x8 Cloud Based Virtual Office & Virtual Contact Center sales

and deployment

Directed the augmentation of new partner relationships which resulted to optimization of territory coverage and increase of 8x8’s

access to customers such as Partners Healthcare and Wegmans

Calabrio Minneapolis, MN

Territory Account Manager 2013–2014

Oversaw the execution of new business strategy of obtaining partnership with Avaya and selling Calabrio’s workforce optimization

solutions directly to end-user companies

Held full responsibility in developing the entire territory and account plans for the southeast region

Key Highlights:

Attended to all aspects of closing multiple new logos which resulted to attainment of $200K of Calabrio’s WFO offerings

Served as driving force in signing-up two new channel partners and maintaining coordination with new and potential partners

Dun & Bradstreet Short Hills, NJ

Supply Chain Management Sales Specialist Tier 1 Commercial 2011–2013

Served as the supply chain specialist, responsible for overseeing critical portfolio, spend forecasts, solution reviews, and needs

assessments of long-term, tier 1 clientele

Executed the promotion of product innovation within major accounts and implemented efforts for the integration of new product modules

and Cloud technologies (SaaS)

Key Highlights:

Oversaw strategic planning, business development, and process review which led to consistent achievement of revenue growth objectives

Succeeded in surpassing the established revenue growth objectives with 150% of quota first half 2012

Determined significant supply chain initiative at UTC which resulted to $300K in new business

Demonstrated strategic leadership in the successful consolidation and upgrade of Fidelity, resulting to $100K new business

Achieved certification as supplier risk manager and completed Revenue Storm programs

Global Compliance Services Red Bank, NJ

Regional Director - Client Development 2010–2011

Took charge of retaining and augmenting existing business in the risk, governance, and compliance segments by leading the integration

of business development, solutions review, and account management

Initiated the establishment of partnerships and alliance with suppliers and strategic business contacts

Key Highlights:

Spearheaded overall sales and revenue growth for portfolio of over 400 existing accounts throughout New England and New York

territories

Acquired 25% increase in new revenue of territory for FY2010

Closely collaborated with customers; successfully drove high retention rates; and retained 97% of territory customer base in 2010

Succeeded in closing new business at Northeast Utilities which resulted to a three-year deal at $160K annually

Strategically led the turnaround of a lost New York University client winning back three-year deal with $50K yearly

Global Compliance was acquired by NAVEX Global.

SER Solutions Sterling, VA

Sales Director - East 2008–2009

Implemented efficient sales and service strategies and operations for portfolio of Contact Center Platforms in Northeast and Eastern

Canada

Took charge of leading collaborative efforts with channel partners, IMB Global, Nortel, and Summantis

Key Highlights:

Sought and captured sales opportunities, while effectively directing outsourcing plans for large-scale converged communication

systems

Conceptualized and implemented strategies which resulted to acquiring major contracts with Comcast, National Grid, and Fund for

Public Research

Established a reputation for consistently handling increasing responsibilities and management positions following the acquisition by

Siemens

Dimension Data New York, NY

Business Development Manager 2007–2008

Executed successful business development initiatives while collaborating with regional managers to orchestrate BPO strategies for

multimillion-dollar Contact Center systems throughout all territories

Key Highlights:

Established professional relationships with Cisco, Avaya, Witness Systems (now Verint), and Informiam Business Partners; collaborated

with sell full-scale solutions within New England, Metro New York/New Jersey, Mid-Atlantic, and Carolinas for CIS Practice in the

call center space

Acquired more than $5M for the company with United Nations, Mercedes Benz, Citi, and State Street within the first year in position

Cosmocom, Inc. New York, NY

Regional Vice President 2005–2007

Developed and executed business plans for the turnaround of sales throughout the eastern regional territory, selling IP-based contact

center hosted (SaaS) and premise-based platform

Key Highlights:

Successfully restructured brand presence by implementing initiatives in product presentations, demonstrations, and client engagement;

improved market acceptance of VoIP technology within key targeted customer base

Fostered profitable business relationships with British Telecom, GMAC Finance, and Putnam Investments

Genesys Telecom Labs San Francisco, CA

National Account Manager – Verizon 2000–2005

Earned selection to manage one of Genesys’ largest accounts, Verizon in coordination with various decision makers at all levels

within Verizon

Demonstrated solid product expertise in developing strategies and performing presentations on portfolio of Genesys contact center

products

Served as a channel manager for Verizon ESG Sales and direct sales representative to Verizon Wireless during internal restructuring

Provided strategic direction for three direct reports

Key Highlights:

Succeeded in surpassing revenue growth objectives and achieving more than $22M in total revenue

Led the accumulation of $10M in sales for the first year and directed sale and installation of over 30K software licenses while

boosting Verizon to a top three customer globally

Progressively exceeded quota of $4M at 110% for two consecutive years and achieved Achievement Club membership

Played a key role in leading the International Telco User’s Group in partnership between Genesys and Verizon

EARLIER CAREER

E-Fusion, Inc. Beaverton, OR

Senior Account Manager

Lernout & Hauspie (now Nuance) Boston, MA

Sales Manager - Telecom

Rockwell International (Now Aspect) Downers Grove, IL

Territory Sales Manager

Teknekron Infoswitch (now eTalk) Dallas, TX

Territory Sales Executive

EDUCATION AND CREDENTIALS

Bachelor of Arts – Boston University, Boston, MA

Certificate of Special Studies (CSS) in Management and Finance - Harvard University, Cambridge, MA

Acclivus and Revenue Storm Sales Training

Siemens Open Communications Associate (SOCA) Certification

Contact this candidate