Human Resource Management

HELENA G. MASTERS, MS, SPHR, SHRM-SCP

*** *. ******** **., ********, IN 46122

317-***-**** *********@*********.***

Professional Summary

Strategic contributor who understands and plays a role in achieving the vision, mission, goals, and results

of an organization. Execute broad based HR projects and programs, optimize human capital, and support

organization strategic goals. Skilled in relationship building at all levels across the corporate structure.

Fortune 500, not-for-profit, and for-profit education services experience in both field and corporate roles.

Possess Masters’ level education and HR certifications.

SIGNATURE SKILLS & PROFICIENCIES

HR Compliance Employee Relations Compensation & Benefits

Performance Management Strategic HR Planning Management Consulting

Staffing/Talent management Training & Development ADA, FMLA, DOT, OSHA

Succession Planning Employee Recognition Risk Management

Leadership Development On-Boarding HRIS

Experience & Achievements

Human Resources Partner July 2011 –present

ITT ESI, Carmel, IN

HR regional leadership for Corporate Headquarters, Online call center, and 22 campuses

across the nation, including California, Washington, Oregon, Idaho, Mississippi, Georgia,

Alabama, Tennessee, Florida, Louisiana

• Partner with location management to ensure practices/policies are consistent with

business objectives, internal standards, and regulatory requirements on the state and

federal level.

• Respond to discrimination charges and participate in litigations.

• Drive improved job performance by coaching supervisors to proactively identify and

address behavior within proven frameworks, and implement training customized to

performance deficiencies and succession plans.

• Mentor HR Generalist, Online Division, supporting 540 call center employees.

Adjunct Professor March 2010-September 2011

DeVry University, Indianapolis, IN

Applied blended learning when teaching human resource subjects through the Keller School of

Management graduate program

• Achieved student satisfaction scores of 3.4 or higher in 4.0 scales.

• Modeled effective oral and written communications that engaged the students, provided

clarity, and improved student learning.

• Developed and provided students with an approved DeVry University syllabus with course

objectives. Organized, prepared, revised, and updated all course materials.

Regional Human Resource Manager October 2006-February 2010

ARAMARK Correctional Services, LLC, Indianapolis, IN

In charge of HR function for 670 employees in 57 food service accounts in state correctional

facilities in Indiana, Kentucky, Kansas, and New Mexico

• Formulated and implemented staffing strategy that increased retention of hourly

associates 65%. Updated tools and processes to attract and retain front line associates.

Enhanced current interview guide that incorporated competencies that measure hourly

performance and identified qualities of potential leaders. Success of implementation was

reinforced through training and implementation by management team and recognition

provided by next level of management.

• Created highly successful process for on-boarding management. Addressed

inconsistent on-boarding of new managers by formulating and implementing action plan

with deadlines. Created assessment to ensure objectives were being met and discussed

progress with senior management.

• Delivered overall safety strategy for region working with Safety Champions and

Operations to deliver safety target of 9.76 Incident ratio and 85% lag time.

• Reduced time to fill management positions from 60 to 40 days. Prolonged time

required to recruit and hire existing vacancies negatively affected Client Relations and

retention of front line associates. Developed more robust processes for recruitment,

development, and retention. Continuously affirmed current process against staffing

strategy and led team of VPOs, District Managers, and Talent Acquisition Champions.

• Developed and executed regional HR objectives to make continual improvements and helped

the regions add value and services to our cliental.

• Supported regional management with general HR programs which included, but not limited

to, workforce planning, wage and salary administration, organizational and employee

development, employee engagement, recruitment and retention, affirmative action, and risk

management.

Human Resources –Development & Compensation Manager Prior to 2006

AAA Hoosier Motor Club, Indianapolis, IN

Developed and implemented Human Resource programs in the areas of employment,

personnel policies, employee relations, and employment law. Managed HR functions for

350 employees at multi-site service centers, Headquarters, independent insurance

agency, and Emergency Road Service call center and road side assistance.

• Created and implemented leadership and labor law training to provide management

the tools and knowledge to be effective in their roles.

• Recruited, supervised, and evaluated performance of human resource personnel in

the areas of recruitment, initial benefit enrollment, and recordkeeping of personnel files.

• Led the development of policy, procedure, and execution of Performance

Management and Compensation Policy. Set goals and objectives, examined financial

impact of proposed changes and created new policy. Formulated new procedures for

requesting merit raises, promotional increases, reclassification of positions and demotions.

Instructed managers on use of new policy and procedures.

• Executed the design and development of the Drug and Alcohol policy, DOT training

of supervisors and management, and orientation of newly hired employees.

• Led and managed the project involving creation and implementation of upgrading

HRIS. Worked with vendor to design table and functions based on in-depth analysis of

user, departmental, and company needs.

Education

MS, Instructional Systems Technology, Indiana University

BS, Supervision, Purdue University

Contact this candidate