Customer Service Sales Representative

Brittany L. Stokes

**** ********* *****, *******, ** 39206

**********@*****.***

PROFESSIONAL SUMMARY:

Seasoned customer care specialist with more than 4years of experience in fast-paced Customer

Relations. Excellent listening and active skills. Track record of achieving exceptional results in

qualifications and expectations. Accomplished and energetic sales representative with a solid

history in Quality not Quantity with strong organizational and prioritization abilities. Areas of

expertise include empathy, coordination, understanding, and problem solver.

SKILLS:

*Customer and Personal Service

*English Language

*Reading Comprehension

* Writing

*Active Listening

*Critical Thinking

*Speaking

*Judgment and Decision Making

*Complex Problem Solving

*System Analysis

*Time Management

*Social Perceptiveness

EXPERIENCE:

Customer Care Specialist Sept.2014-Present

Xerox-Humana Insurance

From working within Humana, I have learned how to operate Billing and Enrollment as well as

benefits and claims information in order to assist members with any policy or account

information that the consumer might need. Members have the advantage of knowing first-hand

account information such as benefits, copay information, deductible and maximum out of

pocket cost for medical services. I can discuss with them claims information from processing to

complete detailing on how claims are processed according to coding and what the member will

be responsible for. My job is to ensure that all of the members’ questions are resolved and

answered within a timely manner and also provide current and accurate information

*Adjust reserves or provide reserve recommendations to ensure that reserve activities are

consistent with corporate policies.

*Resolve complex severe exposure claims using high service oriented file handling

Server May/12- Current

Bonefish Grill Madison, MS

My position as a server is to provide guests with the perfect dining experience. To cater to the

needs by means of food running, order taking, and accuracy. No corner left unturned and

always putting guests needs before my own.

*Monitor food distribution, ensuring that meals are delivered to correct recipients and that

guidelines, such as those for special diets or allergies, are followed.

*Take food orders and relay orders to kitchens or serving counters so orders can be filled

*Total checks, present them to customers, and accept payment for services.

EDUCATION

Associates of Arts: Biology May 2011

Hinds Community College Utica, MS

High School Diploma: Diploma May 2009

Callaway High School Jackson,

MS

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