Customer Service Manager

BACHAR HELOU

**** ****** ***, *******, **. N*P 1S9 Tel. 519-***-****,

**********@*******.***

Summary of Qualification

. Excellent customer service skills.

. Able to maintain high standard of work.

. Organized and efficient hard worker and able to work under pressure.

. Have teamwork spirit with exceptional communication and interpersonal

skills.

. Very responsible, adaptable and able to learn quickly in new

environment.

. Computer skills, MS Word, Excel, Power Point, Electronic mail and

internet navigation.

. Experienced in creating and managing the registry and filing systems.

. Exceptional planning and organizational skills.

. Excellent linguistic skills of English and Arabic.

Skills and Experience

Customer Service and Store Management

. Provided customer services and handled the cash register operation.

. Provided fast food service for lunch meals including preparing soup,

salad and sandwiches.

. Managed the stocking and inventory operations.

. Handled sales and ordering procedures.

. Interviewed and hired new employees.

. Managed the payable and receivable accounts.

Interpretation and Translation

. Provided English-Arabic, Arabic-English interpretation services at

Windsor Social Benefit Tribunal.

. Provided Interpretation and translation services in different

missions with Titan Company.

Employment History

Manager and Owner, Royal Salad & Bar Caf , Windsor, ON

Jan 2010- Feb 2015

Interpreter, Dominion Translation, Windsor, ON

Dec 2008- Oct 2009

Interpreter & Translator, TITAN Company, Hungary and Iraq

Jan 2003-Jun 2006

Manager, Francis Mediterranean Bakery & Store, Windsor, ON

Jul. 1997- Sep 2002

Assistant Manager, Becker's Milk Company, Windsor, ON

Jun.1992- Jun.1997

Education

. Diploma Degree in English Literature, University of Damascus, Syria

1980-1984

. Diploma Degree in Hotel Management, Hotel & Travel Training College,

London, England

1984-1985

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