Staff Front Desk
Resume:
C. JOY O L I V ER
*** **** ***** ** *****: 405-***-****
Moore, OK 73160 Email: *.*********@*****.***
M E N TA L H E A LT H C O U N S E L O R
Organized and detail-oriented Mental Health Counselor with nearly 15 years of experience working with
youth and children, including children with learning and developmental disabilities. Expertise in
leadership, project and case management, training and education, fundraising, and legal issues. Proven
track record of successfully addressing substance abuse, mental health, and severe family issues.
Additional experience as a transitional living facilitator and coauthor of transitional living policy and
procedure manuals.
AREAS OF EXPERTISE
Individual and Family Treatment Plans Housing Inspections
Counseling Confidential Client Records Meeting Facilitation
Intake Assessment Transitional Living Crisis Intervention
Coping Skills and Strategies Training and Leadership Community Services
Interpersonal Relationships
PROFESSIONAL EXPERIENCE
FULL FUNCTION REHABILITATION
2014 - Present
Director Of Behavioral Health
Offer individual and family counseling with a variety of age clients.
Overseeing and developing the clinical department including hiring, supervision, evaluation and
scheduling, and implement strategies for program continuation and growth.
Provide training and supervision to clinical staff and interns.
Supervise and oversee all aspects of the clinical department following the agency mission
demonstrated by setting departmental goals and objectives. Evaluate existing contract compliance,
monitoring and reporting to ensure all goals are being met.
Hiring, supervision, evaluation, scheduling, promotion, corrective action of paid and volunteer
personnel (interns) within the department.
Develop plans and implement strategies to manage program growth and sustainability of the
program. Regularly review and recommend changes in program services to meet client needs,
oversight of program evaluation and quality assurance functions for department including
assessment of applicable legal and professional requirements and monitoring treatment plans for
clients. Ensure contract compliance for department and volunteer personnel within the department.
Initiate, implement and monitor compliance state and any and all accreditation standards.
Recruitment of clinical interns, conduct outreach and maintain working relationships with
graduate schools.
SITE MANAGER
Manage front desk, occupational and speech staff
C. Joy Oliver Resume, Page 2
Supports company operations by maintaining office systems and supervising front desk staff,
occupational therapy staff, speech therapy staff and behavioral health staff.
Maintain office equipment and order supplies.
Organize schedules for staff and patients.
Maintain office services by recruiting, interviewing and selecting staff, training employees,
preparing payroll, filing system, and dealing with emergencies.
Design and implement office policies and procedures, measuring results of surveys, and making
adjustments to improve the services given to the patients.
OLIVER’S COUNSELING SERVICES
2011 - Present
Owner
Offer individual and family counseling to clients overcoming dependency or adjusting to life
changes.
Gather assessment and progress information about clients through counseling sessions, intake
and other interviews, and personal observations.
Encourage open lines of communications with clients in order to assist them in developing
insight into their interpersonal relationships and overlying concerns.
Provide client with coping skills and strategies based on their individual needs.
Maintain confidentiality of client treatment records.
Maintain business records and office practices.
STEVENS COUNSELING SERVICES 2011 – 2014
Licensed Professional Counselor
Offer individual and family counseling to clients overcoming dependency or adjusting to life
changes.
Gather assessment and progress information about clients through counseling sessions, intake
and other interviews, and personal observations.
Encourage open lines of communications with clients in order to assist them in developing
insight into their interpersonal relationships and overlying concerns.
Provide client with coping skills and strategies based on their individual needs.
Maintain confidentiality of client treatment records.
OKLAHOMA BAPTIST HOMES FOR CHILDREN 2001 – 2014
Residential Childcare Worker
Provide counseling for youth in career, educational, and financial planning.
Collaborate with campus case workers and state agencies to develop treatment and care plans for
children.
Assist children in planning for the future and develop coping strategies for challenges.
Educate youth on healthy relationships and provide opportunities for children and families to
foster monitored and healthy relationships with one another.
Contribute to conferences with families and explain policies and processes for residential
placement.
Transitional Living Facilitator
Plan and implement campus activities to help students transition into society.
Train young people in leadership skills.
Collaborate with independent living program on transition of clients.
Conduct periodic housing inspections and facilitate bimonthly treatment team meetings.
Link child and youth clients with community education and health services.
C. Joy Oliver Resume, Page 3
Leadership Training Facilitator
Develop youth residents as leaders.
Assist with community service projects and planning out of state mission trips.
Coordinate and facilitate leadership training services.
FALCON CHILDREN’S HOME 1999 – 2001
Emergency Care and Long-Term Residential Childcare Worker
Designed and implemented afterschool activities and helped residents with schoolwork.
Collaborated with caseworkers on treatment plans.
Ensured effective program placement and assisted students and staff with transitions.
EDUCATION
Master of Science, Counseling Psychology, Mid-America Christian University
Bachelor of Science, Human and Family Services, Southwestern Christian University
CERTIFICATIONS
Certified Childcare Worker, OKCare
Certified Childcare Worker, Kentucky
Certified Trainer, Beyond Consequences Institute
Certified Foster/Adoption Parent, OKDHS
Certified First Aid and CPR, American Red Cross
Licensed Professional Counselor
Behavioral Health and Rehabilitation Specialist Certificate
References
Tara Brooks
Medical Billing – Brooks Billing
Teresa White
LPC/LADC - Access to Counseling
Diane Richards
Director of Children’s Hope (Retired)
Contact this candidate