Sales Customer Service

MAICA ELIZABETH MALANA BAYOT

*** ******** **** ** *****, Laguna PHILIPPINES

Email Address: *****.*****@*****.*** /

*****.******@*****.***

Mobile No.: +63-092*-***-**** / 091*-***-****

CAREER OBJECTIVE:

Be part of a dynamic and disciplined organization that has pragmatic approach, challenging and enriching environment,

and one that encourages and recognizes hardwork, perseverance and loyalty.

PROFESSIONAL EXPERIENCE:

Multi-Axis Handlers & Technology Inc. February 2015 to Present

Sooner Farm Compound, Brgy. Timbao, Biñan, Laguna

Sales Engineer

Duties and Responsibilities:

• Searching for new clients who could benefit from your products in a designated region.

• Travelling to visit potential clients

• Establishing new, and maintaining existing, relationships with customers

• Managing and interpreting customer requirements

• Persuading clients that a product or service will best satisfy their needs

• Calculating client quotations

• Negotiating tender and contract terms

• Negotiating and closing sales by agreeing terms and conditions

• Offering after-sales support services

• Administering client accounts

• Analysing costs and sales

• Preparing reports for head office

• Meeting regular sales targets

• Recording and maintaining client contact data

• Co-ordinating sales projects

• Supporting marketing by attending trade shows, conferences and other marketing events

• Making technical presentations and demonstrating how a product will meet client needs

• Providing pre-sales technical assistance and product education

• Liaising with other members of the sales team and other technical experts

• Solving client problems

• Helping in the design of custom-made products

• Providing training and producing support material for the sales team

Multi-Axis Handlers & Technology Inc. October 13, 2014 to January 2015

Sooner Farm Compound, Brgy. Timbao, Biñan, Laguna

Eng’g and Sales Coordinator

Duties and Responsibilities:

• Coordinate with Sales and Technical staff, Clients, local and overseas suppliers for a job.

• Prepare quotations, requested by HOD, Managers and Sales Engineers etc.

• Raise material requisitions as per the job requirement, follow up on Purchase Orders and Order

Acknowledgments and liaise with the Logistics department to receive the material on-time.

• Initiate and maintain job files and necessary documentation, physical and through an ERP system.

• Organise to collect equipments from client’s office/site/vessel for repair/service and arrange to deliver

the products/ equipments to the clients.

• Prepare delivery instructions and vehicle requisitions for supplies and service jobs.

• Draw up weekly Quote/Order/Sales and relevant reports, maintain and update sales related reports.

• Submission of reports to Line Manager at regular intervals.

• Provision of administrative support/assistance to department staff members as when required.

Quest-Air Technology Phils., Inc. September 2011 to August 2014

Lot 7 A-2 Sooner Farm Compound, Brgy. Timbao, Biñan, Laguna

Regular Employee

CAD Operator, Construction Coordinator/Document Control Staff and Sales Coordinator - Construction,

Operation and Sales

Duties and Responsibilities:

CADD Operator

• Responsible for drawings of constructions and details as well as as-built plans.

• Coordinate with project / site engineers regarding related works assigned.

• Assist project engineers on the implementation of drawings.

• Comply with established Safety Rules and Regulations.

• Performs other functions as may be assigned from time to time.

• Compile and organize blocks, parts and specific details

• Track and monitor engineering and design changes

• Develop layouts, drawings and designs

• Ensure compliance of drafting and engineering standards

Update equipment and building drawings and document

Construction Coordinator / Document Control Staff

• Prepares Project File checklist

• Monitors/tracks daily manpower record of all project sites

• Prepares documents of all materials requested or for delivery to project sites

• Tracks all of the construction materials and equipments. This includes office supplies or other products

related to operations.

• Monitors & prepares report on actual project expenditures against budget

• Prepares billing documents from initial to final payment

• Prepares documents for as-built plans requirements

• Prepares documents for permits such as Philippine Economic Zone Authority (PEZA), Municipal

Permits, among others.

• Prepares documents for project sites manpower and materials requirements

• Manpower and Materials dispatching from office to project site

• Prepares Certificate of Completion and Certificate of Acceptance

• Tracks material prices using FACT.

Sales Coordinator March 2013 to May 2013

• Attends to sales incoming calls and e-mails.

• Prepares sales quotation as directed by the Sales Manager and / or Sales Representative/Engineers.

• Follow-up quotations for signatures and keep an updated status and files.

• Maintains an orderly and organized sales quotations files (classified as contracting, fabrication and

trading).

• Prepares notice of pre-construction meeting to all concerned departments.

• Processes customers P.O. and provide copies to all concerned.

• Attends to sales inter-office and external communications.

• Take charge of sales personnel request for payments/travel requirements in case of in-house and off-

station seminars/training and other related activities.

• Prepares updated Weekly Sales & Marketing Report every Monday morning.

• Prepares update Monthly Sales & Marketing Report and provides copies to all concerned.

• Prepares agenda and take minutes for regular Weekly Sales & Marketing Meeting.

• Assist the group on the following:

- Gasoline request

- Photocopying of documents

- Follow-up request for payments

- Makes / inquire reservation to hotel, booking and other related matters.

• Comply with established Safety Rules and Regulations.

• Performs other functions as maybe assigned from time to time.

Montañez Multi Servicing Inc. ( Optitech Machine Tools ) January 2011 to June 2011

Brgy. Timbao, Biñan, Laguna

Tool and Die Designer and Operate Wire Cut Machine

Duties and Responsibilities:

• Compile and organize blocks, parts and specific details

• Track and monitor engineering and design changes

• Develop layouts, drawings and designs of new jigs and fixtures required for production.

• Ensure compliance of drafting and engineering standards

• Update equipment and building drawings and document

• Quoting and Purchasing tools to be used for the Design we made.

Watsons Personal Care Store August 2010 to January 2011

Pacita Complex, Phase 3A, Block 3, Pacita Ave., San Pedro, Laguna, Philippines

Sales Associate

Duties and Responsibilities:

• Managing inventory

• Arranging products indicated in POGS module plan

• Provide frontline contact with customers

• Provide courteous customer service

• Interact with customers to recommend and sell products or services

• Process customer order forms and needs

• Assist and support floor sales team

• Coordinate with marketing and sales team to meet customers' needs

• Maintain and update customer databases with referrals

• Assist and support accounts receivable staff

• Reconcile balances and discrepancies in customer accounts

• Initiate customer-enthusiasm selling processes and logistics

Enchanted Kingdom October 2009 to March 2010

Santa Rosa, Laguna

Ticket Taker ( Guest Relation Management Officer )

Duties and Responsibilities:

• Collecting customers' tickets

• Ticket takers work at stadiums, amusement parks, theatres, music auditoriums, and lecture halls. The

main responsibility is to ensure that no one is admitted to an event without a ticket.

• Provide courteous customer service

• A GRMO attends promptly to customers' inquiries and assists them with their needs

• Assist and support floor sales team

• Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions

• A GRMO should also be familiar with the best places to tour, shop and dine.

• Directors assistant in Eldar’s Tent also by collecting tickets.

EDUCATIONAL BACKGROUND:

Tertiary / College : ECT – Electronics and Computer Technology

Trimex Computer School

Trojan Bldg. Poblacion Biñan, Laguna

Secondary : Biñan Secondary School Of Applied Academics

Sto. Tomas Biñan, Laguna

Primary : Langkiwa Elementary School

Langkiwa City Of Biñan, Laguna

PERSONAL INFORMATION:

Age : 24 years old

Date of Birth : October 22, 1990

Place of Birth : San Juan Metro Manila

Civil Status : Married

Citizenship : Filipino

Religion : Roman Catholic

Height : 5’6

Weight : 125 lbs.

Daughter’s Name : Bayot, Maingenel Malana

Husband Name : Bayot, Ronel Gurion

Father’s Name : Malana, Enrico Salgado

Mother’s Name : Malana, Mirasol Montañez

OTHER SKILLS:

• Driving (Restriction: 2)

• Customer Service

• Guest Relation

• Knowledgeable in AutoCAD Design

• Knowledge in Rhinoceros 3D

• Knowledge in Adobe Photoshop CS3, and knowledge in doing Designs as an Artist

• Knowledge in Purchasing

• Data Encoder

• Computer Literate

• Knowledgeable in MS Office and Microsoft Office Outlook

• Knowledge in Inventorying

• Knowledge in POGS and arranging products in plan

• Knowledge in theatre Acting/Dancing

• Personal skills in Fashion Designing

• Knowledge in WireCut Machine

• Knowledge in Mastercam

CHARACTER AND PROFESSIONAL REFERENCES:

Engr. Joseph M. Funtila

Professional Mechanical Engineer

Engr. Adrian C. Sazon

Quest-Air Tech., Phils., Inc.

Project Manager

Miner V. Almoro

Quest-Air Tech., Phils., Inc.

Project In-Charge

BAYOT, MAICA ELIZABETH MALANA

Applicant

Contact this candidate