Customer Service Front Desk
Resume:
JOYCE J. FUENTES
**** ****** **** ******: 202-***-****
Adelphi, Maryland 20783 Email: **************@*****.***
Objective: I am an enthusiastic and professional individual, who is well organized and self-motivated. I want
to obtain a position in which I may encounter and overcome new challenges as well as utilize my existing skills. I
believe that I am a perfect candidate to fill in the position.
Education:
• High Point High School- Beltsville, Maryland May 2002
General Diploma/Entrepreneurship/Business Law
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• Prince George’s Community College- Largo, Maryland Spring 2007
Entry Level classes for Business Management
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• University of Phoenix- Online Courses Fall 2007
Business Management 101
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• Metropolitan Institute of Health & Technology- Lorton, VA October 2012
Pharmacy Technician Program
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Experience:
• UBER- Washington DC/Baltimore Area August 2014-Present
Professional Driver
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• SAZE Technologies, LLC- Silver Spring, Maryland May & September 2014
Participated in the week-long Advanced Radio Frequency Mapping (RadioMap) Phase 2 technical
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test held in Arlington, VA for in support of Defense Advanced Research Projects Agency (DARPA).
Independently set up the assigned RadioMap node hardware in the field, with each node
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comprised of a computer, software radio, antenna, global positioning system (GPS), power
inverter, mobile hotspot, tablet, and associated cabling.
Reliably positioned the RadioMap node at the pre-assigned location
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Monitored the node hardware and communicated efficiently through Pidgin chat client regarding
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any visible issues.
Performed troubleshooting of node hardware, as required, as directed by the command center
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team.
Fostered a professional and collaborative team environment.
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• Bethesda Court Hotel- Bethesda, Maryland April 2004-May 2011
JOYCE J. FUENTES
I started off as an evening Front Desk Clerk and worked my way up to the Front Desk Manager
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and property Accountant
I have excellent customer service skills as well as dealing with vendors
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Superior organizational skills
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Handled multi-lined telephone system
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Checked in and out guests as well as accommodating the guests
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Also performed Concierge duties
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Managed online marketing
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Supervised all Front Desk Clerks
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Created, modified reports, charts, logs, etc.
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Skills: I am able to put 110% into my work ethnics. I love to be part of the TEAM. I have excellent computer
skills, telephone manners and well as internet intermediate skills. I am able to create and modify any report,
chart, reports, etc. I have over 10 years of educational background in the business field. I also have over 10
years of work place experience. I am a diligent worker with the ability to complete tasks ask of me in an orderly
fashion. I operate with the up most integrity and respect my environment and everyone in it.
-References available upon request-
Contact this candidate