Customer Service Manager
Resume:
RICHARD S. DERIEUX
Calera, AL **040
Mobile: 205-***-****
Email: *********@*****.***
PROFILE
-Experienced management and customer service professional with a proven track record in
managing large numbers of employees in multiple locations. Highly energetic, results-oriented
leader with a focus on providing exceptional customer service and building long term relationships
with both customers and employees
SKILL SUMMARY
Communication/Negotiating
• Exceptional written and verbal communication skills with a Bachelor of Arts Degree in
Political Science
• Extensive contact with business clients in the commercial environment
• Extensive experience in making effective presentations to all levels of Senior Management
• Extensive experience in negotiating with service providers and maintaining business
relationships
• Extensive experience and expertise in problem solving and addressing customer needs
Customer Service/Relationship Building
• Over 20 years of experience in developing new client relationships and maintaining those
relationships
• Over 20 years of experience in problem solving and exceeding customer expectations
• Over 20 years of experience in working with employees at all levels
• Over 20 years of experience in management and relationship building of a team of
employees (100+)
• Over 20 years of experience in building a rapport with and positively influencing people
Management/Quality Assurance
• Successfully managed both multi-location franchises and single location businesses
• Extensive experience in hiring, coaching, training, scheduling, counseling and team building
• Extensive experience in negotiating contracts of service providers, budgeting and paying
invoices
• Extensive experience in completing onsite visits for quality assurance and customer
retention
Technology
• Extensive use of technology, including mobile technology and use of Microsoft Word and
Outlook
• Proven ability to demonstrate technology in writing, verbally and in person
PROFESSIONAL EXPERIENCE
2014-present Contract work
2013-2014 Operations Manager
Jan-Pro
Birmingham, AL
• Successfully managed the cleaning needs of 500+ accounts throughout North
and Central Alabama
• Successfully managed the rehabilitation and the retention of business
relationships
• Completed on-site visits to ensure quality assurance and to maintain strong
customer relationships
• Consulted with all clients on a regular basis to offer products and special
services to meet the specific needs of each customer
• Successfully negotiated terms with contracted service providers
2008-2013 Regional Manager
Kellermeyer Building Services
• Successfully managed the cleaning needs of 20+ large retail stores in
Alabama
• Successfully managed the budgeting, scheduling and staffing of 100+
housekeeping employees
• Successfully managed the hiring, training, coaching, and counseling of
100+ employees
• Consistently maintained and managed training records and payroll changes
• Completed on-site visits to ensure quality assurance and to maintain strong
customer relationships
• Consulted with all clients on a regular basis to offer products and special
services to meet the specific needs of each customer
• Successfully negotiated terms with contracted service providers
2003-2008 Regional Manager
Begenson’s Property Services
• Successfully managed the floor care and cleaning of 50+ commercial accounts
across Alabama, Tennessee, Louisiana and Mississippi
• Successfully established and maintained positive relationships with
customers, management, employees and contractors
• Completed on-site visits to ensure quality assurance and to maintain strong
customer relationships
• Successfully negotiated terms with contracted service providers
• Evaluated the work of sub-contractors and acquired new ones as needed
1999-2002 Area Manager
Building One Service Solutions
• Successfully managed the cleaning and floor needs of 50+ commercial accounts
• Successfully budgeted for each account by forecasting costs for personnel and
equipment
• Completed on-site visits to ensure quality assurance and to maintain strong
customer relationships
• Successfully negotiated terms with contracted service providers
• Evaluated the work of sub-contractors and acquired new ones as needed
1995-1999 Owner
S and R Janitorial Services, Inc.
• Successfully owned and operated an environmental services business that
provided detailed cleaning services to commercial markets
• Managed all financial responsibilities associated with payables and receivables
• Managed scheduling and allocation of labor
• Evaluated the cleaning needs of prospective customers and prepared cost
estimates associated with those needs
1995 Assistant Director of Environmental Services
Hospital Housekeeping Systems
• Successfully managed the daily activities of 50+ environmental services
employees in a healthcare environment
• Successfully managed monthly budgeting of wages and supplies
• Built and maintained positive relationships with doctors, hospital administrators
and hospital employees at all levels
1992 – 1995 Operations Manager
Angel and Angel
• Successfully began career as a sales representative for restaurant and janitorial
supplies
• Successfully increased sales territory by 25%
• Developed an employee incentive program which successfully improved
customer sales and satisfaction
• Successfully reduced late deliveries from 10% to 1%
1991-1992 Statement Analyst/Trust Operations
AmSouth Bank
• Proofread trust account statements prior to sending to customers
• Corrected errors in calculation
• Supervised routing of statements
EDUCATION
1989 Bachelor of Arts in Political Science
University of South Alabama
Mobile, AL
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