Customer Service Manager

Edward J. Bryant III

**** *. ****** #*** ****, AZ 85203

Ph: 602-***-****

Email: **.*******@*****.***

OBJECTIVE / Staff Leadership and Management

Accomplished, results-oriented business unit leader with extensive experience directing resources across daily

operations, orchestrating the activities of large, cross-functional teams to seamlessly support new initiatives,

consistently meeting scope, schedule, and budgetary parameters. Superior ability to turnaround underperforming

teams and units; provide expert coordination, project execution, and program administration activities and strategies,

ensuring success of operations. Solid history of performance spearheading geographically distributed activities,

providing administrative, technical, and staff leadership; excel in leading complex undertakings.

CORE COMPETENCIES

Policy & Implementation Recruiting & Staffing

International Operations Staff Development Programs

Compliance & Auditing Team Building & Leadership

PROFESSIONAL EXPERIENCE

Honeyville Grain, Tempe, AZ 4/2011

Warehouse Manager

Manage a warehouse crew of 5 employees; in charge of shipping and receiving; dispatching transportation of Class A

CDL driver; create shipping orders; payment processing; in charge of self-audits for FDA regulations; ensure all

CDL drivers are up to date on DOT regulations; administer employee evaluations; oversee vehicle and warehouse

equipment maintenance; in charge of quarterly inventory.

LifeTime Fitness 7/2005 (part-time) went full-time (9/2009-10/2001)

Operations Staff

Customer service; in charge of receiving supplies; cleaning exercise equipment; CPR and emergency training; write

and facilitate customer incident reports; assist gym members on how to properly use the workout equipment.

LMG Entertainment Tempe, AZ 5/1997 - 4/2009

Inventory Control Supervisor 7/2005 - 4/2009

Inventory Control 12/1997 - 7/2005

Driver 5/1997 -12/1997

Supervising 20 or more stagehands;transporting equipment; audio/video equipment setup and breakdown; inventory

control that consisted of computer tracking of local and national databases; shipping and receiving equipment;

logistics; assigning duties to department heads; annual training of employees of product knowledge and administer

equipment assessment testing. Continued training on computer software tracking systems; annual certifications for

the forklift drivers.

United Graphics Phoenix, AZ 3/1995 - 3/1997

Delivery Driver

Delivered printing supplies and equipment to local valley print shops; warehouse shipping and receiving; customer

service.

Arizona Film Phoenix, AZ 3/1993 - 3/1995

Delivery Driver

Delivered movie films to valley wide movie theaters; warehouse shipping and receiving; customer service.

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Edward J. Bryant III

Accreditations and Certifications

*Personal Trainer Certified

*Fork Lift Certified

*Management Certification

Overview

I am a problem-solver, able to communicate effectively, plan and organize. I am adaptable and dependable, able to

work in busy environments and to flex my schedule as workflow requires. I am able to work at a fast pace, including

heavy lifting, standing, running, walking and climbing. I have knowledge of safe work practices and have worked to

keep my own workplace safe and my staff educated on safe workplace practices. I have specific knowledge of the

audio/visual industry but am willing to lean skills in other industries. I have experience managing other employees

including interviewing, selecting, training, assigning, monitoring and reviewing the activities of staff. I maintain

meticulous records and have a track record of ensuring timely deliver of materials, smooth flow of inventory in and

out of work facilities. I demonstrate a timelines schedule and continue to meet all scheduled deadlines. I believe I

would be an asset to any organization seeking an inventory control supervisor/manager.

Microsoft Word, Excel, Access, Outlook, p.c. trouble-shooting, light network experience and DVD/VCD production.

EDUCATION

Rio Salado 1994

Video Production and Editing

Mesa Community College 1993

Communications Major

Contact this candidate