Customer Service Sales
Resume:
Susan Hail
Bayside, NY 11361
*********@*****.***
Objective:
To obtain a career with a well established organization with growth
potential, which will allow me to utilize my
Leadership, business and customer service skills.
Qualifications:
Good communication; outstanding customer service; excellence organization
skills; Microsoft Office skills; data entry; filing; knowledgeable in cash
system.
Education:
High School Diploma, 1983
Medical and Dental Assistance Diploma, 1989
Employment:
12/2013-Current: Accounting
Clerk
Department of Education, Queens, NY 11101
Audit invoices; Process
payment manually and electronically; Call Vendor for Purchase order and
signature; receive school lunch payment from all school districts and enter
into cash system; contact schools of aging invoice via email/facsimile;
contact school when check is received without back-up documentation; scan
check for bank deposit. Put all information on spread sheet (excel) . Print
all the reports.
10/2012-12/2013: Customer
Service, Department of Education, Queens, NY 11101
Spoke in a pleasant telephone manner and documented every call receives.
Answered calls from
parents, schools and bus companies regarding student's busing.
Knowledgeable of policies
and procedures to ensure the highest standard of accuracy when assist
callers.
09/2004-10/2012: Sales
Representative
Media Marketing Food
Wholesale, Queens, NY 11101
Sold food products to all 5
boroughs of New York, opened new accounts, resolved billing issues, made
adjustments to orders per customer's request, handled all cycle of
collections.
Sold
03/1999-07/2004:
Manager/Owner
Susan's Treasure Box, Long Island, NY 11782
Handled all Bookkeeping, maintained inventory, taught sales and
customer service classes, sold and repaired merchandise.
05/1989-01/1999: Customer
Service Supervisor
Media Master Distribution,
Queens, NY 11378
Updated and maintained
clients information in to data system, provided outstanding customer
service to all customer's, resolved billing and shipping issues, opened and
closed accounts, adjusted orders as needed, scheduled appointment for
service reps.
Language:
Fluent: Arabic and Farsi
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